The contact owns a 2008 Mercury Mariner. The contact stated while her husband was driving 75 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact stated that her husband exited the freeway and veered to the side of the road while using physical force to steer the vehicle. The contact's husband was able to drive to the residence even though the failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the federal safety agency Campaign Number: 14V284000 (Steering) because the VIN was not included. The failure mileage was approximately 186,000.
2008 Mercury Mariner steering complaints
Page 2 of 11: complaints 11 to 40 of 297, newest first, as owners wrote them.
The power stearing went out all at once and a light popped up saying power assit fault
The contact owns a 2008 Mercury Mariner. The contact received notification of the federal safety agency Campaign Number: 14V284000 (Steering). The contact took the vehicle to a local dealer and had the recall repair completed. The vehicle was not repaired. The contact stated that on December 27, 2022, while exiting her garage porch the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
The contact owns a 2008 Mercury Mariner. The contact stated while driving at an undisclosed speed and making a left turn, the vehicle lost power steering functionality and was difficult to turn. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing the failure listed in the federal safety agency Campaign Number: 14V284000 (Steering) however, the vehicle was previously repaired under the recall. The manufacturer was contacted and referred the contact to the federal safety agency Hotline to file a complaint. The failure mileage was 238,000.
Our torque sensor needs replacing. McFarland Ford in Exeter said that the torque sensor was repaird via recall at First Ford in Fall River, MA 2014. We have NEVER had a problem with steering. First Ford in Fall River informed me that if we brought the vehicle in for an oil change, any recall item would have been checked, and if they found no problem with it at that time, it was reported, and that ended the recall status for our vehicle. Please, we need your help. My husband is 83; I am 70. This whole thing smells. How can checking something we had no problem with cancel a recall status on our vehicle. There was no warning. Our vehicle worked fine. We got in the next morning, and the steering wheel wouldn't turn.
The contact owns a 2008 Mercury Mariner. The contact stated that the vehicle was included in the federal safety agency Campaign Number: 14V284000 (Steering) and an inspection was performed along with a software update. The contact stated while driving approximately 20 MPH, the vehicle lost power steering functionality making it difficult to turn to the left or the right. The contact pulled over to the side of the roadway and turned off and restarted the vehicle and the power steering functionality was restored. The failure occurred three times on the same day. The dealer was contacted and informed of the failure however, the vehicle had not been taken the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 185,669.
The contact owns a 2008 Mercury Mariner. The contact stated while her mother-in-law was driving 70 MPH, the vehicle lost power steering functionality. The contact's mother-in-law pulled the vehicle off the road and drove to an independent mechanic. The contact’s mother-in-law stated there was no warning light illuminated. The mechanic diagnosed the vehicle and determined that the electrical power steering assist needed to be replaced. The mechanic related the failure to the federal safety agency Campaign Number: 14V284000 (Steering) however, the vehicle was not included in the recall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was unknown.
Drove fine day before got in next morning wheel very tight hard to turn Took to shop they said loss of electric power steering. Guy said this vehicle had trouble with that Checked for any recalls the federal safety agency had this on their site as a recall started in 2014 I called dealership here in town and guy basically laughed at me because was a 2008 and said not going to fix your car forever. Recall has expired. It’s a safety issue.
The problem is with the electric power assist system. I have a torque sensor problem or something that want let the power steering work. Ford had a recall for this problem for this year model. When I call them they respond as my car was not covered. Im having the same issue that the recall was for. Not sure why its not covered.
While driving suddenly a beep on the dashboard and a notice appeared, the steering wheel got too hard to make it turn, the notice on the dashboard "Power Steering Assist Fault" the part can"t be found anywhere but refurbished at a high price, it is very unsafe to drive while making turns. Wondering if this could be a good reason to order recall on this part. Vehicle was inspected by a Mechanic. what do I need to do now? Thanks
The contact owns a 2008 Mercury Mariner. The contact stated while driving approximately 75 MPH and attempting to make a turn, the vehicle lost power steering assist. The contact was able to continue driving the vehicle in manual steering mode causing the vehicle to be difficult to maneuver. There was no warning light illuminated. The vehicle was driven back to the residence and was diagnosed by an independent mechanic. The contact was informed that the steering sensor was not operating as designed. The vehicle was not repaired. The contact referenced the federal safety agency Campaign Number: 14V284000 (Steering) however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.
The contact owns a 2008 Mercury Mariner. The contact stated that the power steering assist fault warning message was displayed. There was an abnormal metal on metal noise detected. The steering wheel was unstable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was related to the federal safety agency Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified and referred the contact to the federal safety agency for assistance. The approximate failure mileage was 188,000.
The contact owns a 2008 Mercury Mariner. The contact stated that at startup, the steering wheel became difficult to turn. The contact stated that the power steering assist fault warning message was displayed. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with the federal safety agency Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 100,000.
The contact owns a 2008 Mercury Mariner. The contact stated that while stopped at a stop sign, the steering wheel inadvertently moved to the right or left. The vehicle was taken to an independent mechanic and diagnosed with steering control module failure. The steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 133,000.
Power steering goes out at regular intervals. in the same type of issue as the following Recall notice 14S05/the federal safety agency Or the Electric assist system as bad.
The steering wheel locked up while turning at about 20 MPH. There were not any warning lights that illuminated before, during, or after the incident. This happened on two separate occasions spanning about 7 or 8 months apart. I was fortunate enough to have safely pulled off into the shoulder of the road on both occasions. I turned the vehicle off for about 2-3 minutes and started it back up and the power assisted steering worked again. If I was unable to pull off into the shoulder, it could have resulted in an accident involving another vehicle.
The contact owns a 2008 Mercury Mariner. The contact stated that while attempting to park the vehicle, the steering wheel suddenly became very difficult to turn in either direction and the message "Power Steering Fault" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified. The failure mileage was 168,000.
Power steering went out while driving on the interstate. It will not engage at all.
The contact owns a 2008 Mercury Mariner. The contact stated while driving 65 MPH, he heard abnormal sounds coming from the front of the vehicle. The contact stated he lost control of the steering wheel and the vehicle was shuddering. The ABS warning light illuminated. The contact veered to the side of the road. The contact stated as he drove, the vehicle continued to shudder. The vehicle was taken to the independent mechanic who diagnosed the failure as a loss of the steering torque sensor signal. The contact stated that the vehicle was not repaired, and the failure had been reoccurring while driving at various speeds. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under the federal safety agency Campaign Number: 14V284000 (Steering) because the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 155,000.
The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 50 mph, the electric power steering failed, and the steering wheel was difficult to turn. The contact was able to drive the vehicle to his residence. The contact had his friend who is an independent mechanic diagnose the vehicle. The mechanic determined that the power steering sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 200,000.
Our mercury mariner steering wheel is vibrating uncontrollably. It is doing this both at idle and when driving. If you turn the wheel it will stop but then you are also turning the vehicle so that is not an option when driving.
My power steering assist went out in 2016 and I had it repaired under the recall (14v284000 from the federal safety agency 05/29/2014) at the ford store san leandro. The same power steering assist just went out on my vehicle again 3 days ago (03/06/2021)
Tl* the contact owns a 2008 mercury mariner. The contact stated while driving 15 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer torrington ford (1350 e main st, torrington, ct 06790, (860) 489-4133) where it was diagnosed with needing the rack and pinion and steering column to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with the federal safety agency campaign number: 14v284000 (steering). The manufacturer was informed of the failure. The contact was informed that the recall repair was a one-time free repair and any subsequent repairs would be an out of pocket expense. The failure mileage was approximately 51,900.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at various speeds, the steering wheel would vibrate uncontrollably as the check engine warning light illuminated on the instrument panel. The contact then stated that upon reversing out of a parking spot, the power steering failed as the check engine warning light remained illuminated. The contact then called porcaro ford (6001 washington ave, racine, wi 53406) where he was informed that his vehicle was not included the federal safety agency campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 198,000.
Tl* the contact owns a 2008 mercury mariner. The contact stated while driving approximately 40 MPH, the contact attempted to make a right turn and the steering wheel was difficult to turn. The contact stated that excessive force was needed to turn the steering wheel. The contact stated that the power steering fault warning light was illuminated. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the VIN was not included in the federal safety agency campaign number: 14v284000 (steering). The approximate failure mileage was 135,000.
I parked my car, and upon returning I started it, and received a waring stating that there was a "power steering assist fault". From that moment, I have no power steering and the vehicle is extremely hard to steer. When I took it to my mechanic, he plugged in his code reader and cleared the code, which brought the power steering back on line. Some time later, the power steering went out again, to which my mechanic cleared the warning code, and the power steering was brought back online. The steering assist continues to fail, and it got too expensive to have my mechanic clear the code continually. I've addressed this issue with ford, and they state that the power steering recall 14v284000 service has already been completed on my car, but obviously it didn't prevent the loss of the steering: electric power assist system. Ford states that I am now responsible for the cost to repair the loss of a system that they are aware of as a very dangerous problem with their product. Why would I be responsible for the cost of fixing something that their repair was insufficient at preventing? Are they not responsible for providing an actual solution to the recall item, not just a temporary fix to satisfy the recall requirement? My milage and dates of occurrence are estimations, as I do not remember the actual date of the initial failure.
My car was completely function normal when it comes to the steering and I jumped in my car the following day to head to work and I had no power steering! For no reason my power steering assist quite working, I have never had a service light on in my car sense I have owned it but a couple months ago my air bag light came on and I can't figure out why it came on but now I have no power steering. I seen a recall for the power steering assist but when I called the ford dealership they said they aren't able to see the recall.
Tl* the contact owns a 2008 mercury mariner. The contact stated that upon start of the vehicle, the steering wheel intermittently shook without warning. Recently, the power assist fault warning light illuminated on the instrument panel while the contact was driving 40 MPH. The vehicle was not diagnosed. The manufacturer was not notified of the failure. Upon investigation, the contact linked the failure to the federal safety agency campaign number: 14v284000 (steering) however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 178,000.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at various speeds, greater driver effort was needed to steer the vehicle without warning. The contact also stated that an abnormal clicking sound was heard while steering in either direction. The vehicle was taken to lafontaine ford of lansing (5103 s cedar st, lansing, mi 48911) where an update was performed in the vehicle per the federal safety agency campaign number: 14v284000 (steering). Recently, upon reversing out of a parking spot, the power steering failed as the power assist fault warning message appeared on the instrument panel. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was no longer under recall. No further assistance was provided. The vehcile was not repaired. The failure mileage was 154,271.
Tl* the contact owns a 2008 mercury mariner. The contact stated that the vehicle was at a stand still outside of the garage, when the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to two different independent mechanics who associated the failure with the federal safety agency campaign number: 14v284000 (steering) however, the VIN was not included. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 127,816.
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