Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at 55 MPH, the steering wheel seized without warning. The failure occurred once. The vehicle was not diagnosed or repaired. The contact also stated that the vehicle was repaired under the federal safety agency campaign number: 14v248000 (steering) by the previous owner. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
2008 Mercury Mariner steering complaints
Page 8 of 11: complaints 191 to 220 of 297, newest first, as owners wrote them.
I purchased this car used in september 2015. The power steering went out. I looked up the recall which states: ford will notify owners, and dealers will update the software for the power steering control module (pscm) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the pscm when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on july 18, 2014. Owners may contact ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14s05. When I went to the dealer they said the recall did not apply. I was charged full price for replace the steering torque sensor. I called ford and they set up a case # which is cas86223147. They explained that the prior owner brought the car in when they received the recall notice. They had the software updated but did not replace the torque sensor. As a new owner and with the recall still in effect, I feel the recall should be honored for the replacement of the torque sensor.
Tl* the contact owns a 2008 mercury mariner. While driving 10 MPH, the steering wheel began to shake violently and the power steering light illuminated. The failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the power steering torque sensor needed to be replaced. The vehicle was not repaired. The contact also stated that the vehicle was previously repaired for a steering recall, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Tl* the contact owns a 2008 mercury mariner. The vehicle was repaired according to the federal safety agency campaign number: 14v284000 (steering); however, the repair did not correct the failure. The contact stated that the steering wheel failed and, while attempting to turn, the steering wheel became hard to turn. The vehicle was towed to the dealer who performed a diagnostic test, which located a failure code at the steering wheel column. The vehicle was not repaired. The manufacturer was notified. The VIN was unknown. The failure mileage was 55,000.
Tl* the contact owns a 2008 mercury mariner. While driving at various speeds, the power steering seized without warning. The vehicle was serviced under the federal safety agency campaign number: 14v284000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the software was only updated for the pscm (power steering control module) and instrument cluster module; however, the steering column and torque sensor were not replaced. The contact stated that the failure persisted several months after the recall repair. The manufacturer was made aware of the failure. The failure mileage was 93,000.
Safety recall 14s05/the federal safety agency recall 14v‑284 was performed on this vehicle in august 2014. The service performed was a software modification that was described as being able to prevent the vehicle from going into manual steering mode without warning and as a result of a torque senor defect. In january 2016 the power steering assist stopped functioning while driving and moved into manual steering mode. This was in a low traffic urban area at low speed. We were able to get the vehicle off road without incident. The vehicle remains in manual steering mode and there is a "power steering assist fault" warning display on the dash. The ford recall letter indicates the dealer repair would remove this possibility where the vehicle could revert to manual steering mode due to a detected fault. The letter also indicates a chime and wrench light would ensue if a defect/fault were detected to "increase driver awareness". It is not our experience that we had this warning provided. There is no wrench light illuminated and the vehicle was not prevented from moving into manual steering mode. In short, I do not believe that the service procedure in this recall where only software code was modified was sufficient to remove the potential hazards of any defects that may by inherent in the power steering assist system of this vehicle. I contacted the dealership where the software revision was conducted and was told that without a "check engine light" indication, they would probably not be able to read and determine the fault. I indicated the nature of my understanding of the recall on this vehicle to see if a further needed repair of the torque sensor would be allowed under the recall due to these circumstances. I was told the recall was closed. I do not believe the initial repair was sufficient.
Tl* the contact owns a 2008 mercury mariner. The vehicle was repaired under the federal safety agency campaign number: 14v284000 (steering); however, while driving approximately 20 MPH, the power steering warning indicator illuminated and the steering wheel became difficult to turn. The contact pulled over, powered the vehicle off and back on, and the steering returned to normal. The failure recurred on several occasions. The vehicle was taken to the dealer where it was diagnosed that the steering column was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.
Tl* the contact owns a 2008 mercury mariner. While driving approximately 75 MPH, the traction control, service engine, and ABS sensor lights illuminated and an audible chime was heard. The vehicle was taken to the dealer where it was diagnosed that the steering mechanism was faulty. The steering system was reprogrammed, but the failure continued. The vehicle was taken to the dealer where it was diagnosed that the electronic power assist system was faulty. The contact was informed that the repair was previously performed in 2014 under the federal safety agency campaign number: 14v284000 (steering); however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 92,720.
While driving and making a 90 degree turn at an intersection my power steering stopped working without warning.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving, the power steering failed. The vehicle was taken to a dealer where it was diagnosed that the power steering needed to be repaired. The vehicle was repaired. The vehicle was serviced under the federal safety agency campaign number: 14v284000 (steering) however, the code was not programmed for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 110,000. Updated 04/06/16*lj updated 05/16/16.
Tl* the contact owns a 2008 mercury mariner. While at a stop light, the steering wheel suddenly began to shake and the power steering stopped functioning. The steering wheel became very difficult to turn. The cause of the failure was not diagnosed or repaired. The manufacturer was notified of the failure. The contact was informed that the software update remedy for the federal safety agency campaign number: 14v284000 (steering) was performed on 9/11/2014. The contact indicated that the vehicle experienced the failure listed in the recall. The failure mileage was 140,000.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while making a turn at approximately 25 MPH, there was a loss of power steering as the steering wheel became difficult to maneuver without warning. The vehicle was not diagnosed or repaired. The VIN was not included in the federal safety agency campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 141,000.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at 60 MPH, the steering wheel seized without warning. The failure was persistent. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at 35 MPH, the power steering assist fault warning light illuminated. The contact mentioned that the vehicle did not start experiencing issues until after it was repaired under the federal safety agency campaign number: 14v284000 (steering). The vehicle was taken to dealer. The technician diagnosed that the torque steering sensor needed to be replaced. The manufacturer was made aware of the failure but refused to provide any assistance since the vehicle was previously repaired under a recall. The vehicle was not repaired. The failure mileage was 185,000.
Power steering assist failure error code appeared 12/27/15 while I was driving and immediately I noticed the steering was very stiff and difficult changing lanes and turning plus almost unmanageable especially from a standing/stopped position
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving 75 MPH on the highway, the power steering assist warning light illuminated. The vehicle was serviced under the federal safety agency campaign number: 14v284000 (steering), but the remedy failed to repair the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 240,049.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at 2 MPH, the steering wheel seized. The vehicle was taken the dealer where it diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. Prior to this failure the vehicle had a software update under the federal safety agency campaign 14v284000 (steering). The manufacturer was notified of the failure. The failure mileage was 96,000.
Tl* the contact owns a 2008 mercury mariner. While driving various speeds, the power steering seized. The vehicle was serviced under the federal safety agency campaign number: 14v284000 (steering), but the remedy failed to repair the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
Spring of 2014 is when the power steering had began to go out randomly and it would come back on once you shut the ignition of and restarted it. I called the local ford dealership and they said there was nothing they could do about it right at that moment because they were waiting for a recall to be established because they didn't have the software to fix it. July of 2014 a recall notice was received in the mail. I didn't have the recall performed until december 4th 2014 and when they hooked the computer to the mariner they were advised to reprogram it and then the recall would be complete. It worked just fine with no problems like before for only month. Then on january 2nd while my husband was driving in the snow at night the power steering went completely out. We take it back in and we find out that the entire steering column now has to be replaced costing us 912.65!! The dealership said they talked to ford corporation about what they would do but they responded that since the recall was performed it was our responsibility to pay the bill because the steering column went out on it's own (you who is reading this, I assume, knows this is just a load of crap!) now its november 2015 and still no new news on how this investigation is going but I encourage we get the word out and have as many people as possible write complaints!
Steering tork sensor and motor improperly detects inputs, caused loss of electrical power steering while I was driving. Mariner had been recalled in summer of 2014, recall # 14s05, just software was updated. Software update only does not correct the problem.. This failure is life threating. I would like to file a petition and request a hearing for determination from the federal safety agency regarding whether ford adequately met its obligation to remedy recall 14s05.
2008 mercury mariner. Consumer writes in regards to vehicle manufacturer refusal to pay recall repairs. *smd the consumer stated while driving, he lost power steering. The consumer lost power steering again, a month later. The dealer reprogrammed the modules to prevent sudden loss of power steering assist. Five days later, the dealer replaced the torque sensor. However, it did not resolve the problem. Recall # 14v284000.
My parents purchased a 2008 mercury mariner this last spring, and just started to notice that the electric power steering is cutting in and out. We took it to our local garage who diagnosed the problem (error code that came up was b1342-2f) and recommended we replace the steering column. Since that is a large expense ($800) I decided to do some research and called the local ford dealer. They looked up our VIN and told me that there was a recall on the electric power steering and that the work for the recall on the power steering was already done. (ford's recall number for this is 14s05) my question is since we are experiencing the same failure (meaning the fix didn't seem to last) is there any recourse for us to have ford fix the problem now? Also, how long are these 'fixes' supposed to last? The date the recall was published by the federal safety agency is 2014-06-05, and we are only in september of 2015. I was thinking that a recall fix should last longer than a little over a year. Is the federal safety agency in the process of reviewing this issue?
I had the letter for the recall # 14s05 after having trouble with power steering just going out without warning and having close calls of hitting on coming traffic. The dealer acknowledged the recall letter and the vehicle was brought in and they upgraded the software and cluster panel to warn me when it would happen. It did not solve the issue with it still going out! I called a few times about it and they said that was what it was supposed to do. It would happen randomly sitting at a light and beep but no message on panel and then be ok. Recently went on a trip and was getting gas and message power steering assist malfunction came on. Computer hooked up at local repair shop (was weekend) stated "torque sensor malfunction" he hit option for auto config and helped temporarily. I notified ford that monday set appointment and car was doing it off and on all weekend and had a near miss with a head on collision as I could not even steer manually. The dealer stated it was the torque sensor and needed the steering column replaced. Ford said no it was my problem to pay to fix but dealer said was related to recall. They only updated software because of the code at time but still has been a problem since, and now much worse and more often. I can not afford $1,500 for this and don't feel I should have to as was a defect with ford and 1.1 million others had this. My wife is disabled and now she can't even go to the local grocery or dr because she can not steer car when power steering goes out. The updated software just warns me by message and alarm but doesn't fix the issue and I can not drive without wondering when next near miss is an accident!! I know this recall is closed but had been given a case # by ford 07/24/15 #7564118 and spoke to maureen at 800‑392‑3673...updated 11/04/15 *bf updated 12/13/2017
We had the steering recall performed. Not sure what they did but it seems worse. Since the recall the steering feels loose when traveling at high speeds and the vehicle can dart.
Tl*the contact owns a 2008 mercury mariner. The contact stated that while driving at 10 MPH, the steering wheel was difficult to turn. The contact had to apply force to the steering wheel in order to turn the vehicle. The vehicle was taken to a dealer. The technician diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was included in the federal safety agency campaign number: 14v284000 (steering). The failure mileage was 160,000. Updated 7/21/15
I took my 2008 mercury mariner in for service recall 14s05 for the torque sensor that can cause the power steering to revert to manual. Within the last week the electronic power steering assist had quit at least 4 times. At the same time, the steering wheel began to vibrate and shake when the vehicle was stopped or idling. After taking the vehicle in for the recall issue, I was notified that they vibration/shaking is due to the steering gear that is not covered by the recall. This issue occurred only after the recall issue and I do not believe that it is a mere coincidence that this happened simultaneously and is not as a result of the bad torque sensor. Ford states that there is no other documented problems with this and that I will be responsible for the cost of the repairs for the steering gear. There have been many known issues with this vehicle including a previous recall for the transmission cooler leak and defective tone rings in the ABS (I've replaced the passenger side once and the driver side twice in a six month period with each individual repair costing on average $350).
I had taken my vehicle in for the recall #14s05, in 2014; it was fixed in a matter of 2 hours. After that my steering was very flexible and very loose, which I thought I would have to get used to. Then within a few months the steering column started to tremble while in park or with applied brake. I thought it was front end issues, which I took to the shop and found nothing wrong. A month went by and while driving on the highway on march 9, 2015 going about 60mph with my 5 year old great niece in the car, the power steering went out. It took all my strength to keep it from crashing. I noticed on the dashboard that it read ?power steering assist fault?. Immediately I thought to myself; I took this in for the recall, why is this happening. I made it to a safe place and called the ford dealer and explain everything to them. They said that they wouldn't know if it is related or not until they run a diagnostic. Later that next day they call and said that it is not related to the software that was replace, which I disagree, and they quoted me a large amount to fix. I told them that it is ford responsibility because I feel that it was related to the recall. I could had died and my great niece as well. This is not acceptable. I had to pay for tow and diagnostic and the problem still not fix and I still feel strongly that its ford responsibility. When a recall is performed and the problem still happened then it's no accuse or denying that it is indeed a recall issue. This has cause mental stress, loss of wages, mental stress due to avoiding an accident and keeping me and my great niece out of danger. This issue needs to be address and fixed, before something like this happens to someone else. Whether or not the recall was done it did not perform like it should have and it caused a danger.this needs to be addressed immediately. Thank you.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at 20 MPH, the vehicle suddenly lost power steering. The vehicle was repaired under the federal safety agency campaign number: 14v284000 (steering); however, the remedy failed to repair the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor and the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 73,000.
We bought our 2008 mariner in january 2013 and have never had any problems with it until now. We received a recall notice about the steering and had it fixed. We still never have had any problems. Last week, about february 18th, 2015, I noticed that while in park with vehicle running, the steering wheel started to vibrate/pulsate without me even touching it. Since then, it has only gotten worse, and I can somewhat feel this pulsation even while driving. It is not only pulsating now, but also making a clicking or clunking noise when it pulses/vibrates. I have researched this problem and have run across numerous complaints of this same problem, and people losing power steering because of this, and when they have called ford was told that it was not their problem. I am really scared to drive it now, but don't have a choice because this is the only vehicle we own.
Never had a problem till I received a paper back in nov.2014 for a recall on power steering so I took it in they said it checked out they updated it and ever since there just wasn't something right about our steering. At red lights the steering wheel would vibrate and jerk back and forth without me touching it and then today I heard 3 chimes and seen nothing pop up on dash then bam the warning light came on and said power steering assist failure and I had to use everything I had to steer it home.
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