The power steering went out on my vehicle so I took to 3 mechanics which all said the same thing that it was my power steering and has a recall code of 14s05. Then on place said they can fix but then told me they couldn't after charging me $700 for a new sensor, then told me to take it to ford. When contacted ford they agreed it was a problem but will not fix it because of my "VIN" number was not part of the recall. How does this work if problems are known why aren't all "VIN" numbers honored in the recall to get fixed?
2008 Mercury Mariner steering complaints
Page 6 of 11: complaints 131 to 160 of 297, newest first, as owners wrote them.
My vehicle was covered under recall 14s05 and said recall work was done in 2014 in va under the previous owner, ford does not have record of what "step" or part of the recall was done, there are 3 parts. Less than 4 years, the recalled part, the torque sensor in the power steering assist has faulted, which leads me to believe that it wasn't replaced under the recall. Since it's been more than 12 months or 12,000 miles they are not willing to replace the said recalled part that was originally covered. The car was in drive when the assist faulted causing steering to be very difficult and had I been driving at a higher rate of speed could have potentially been accident causing. I feel that the recall work should be extended to replacing the part since it wasn't done originally under the recall or was again replaced with a faulty sensor to fault again within less than 4 years
Tl* the contact owns a 2008 mercury mariner. While driving 30 MPH, the power steering seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor failed and needed replacement. The sensor was not replaced, but was reset by the independent mechanic. The vehicle was not taken to a dealer for diagnostic testing or repairs. The contact mentioned that the vehicle was serviced per the federal safety agency campaign number: 14v284000 (steering). The torque sensor was reset and there was no history of a power steering assist failure. The manufacturer was made aware of the failure and offered no assistance. The manufacturer referred the contact to the federal safety agency. The failure mileage was approximately 137,000.
Lost power steering as I was driving through a parking lot. Saw the message on the dash "power steering assist fault". Called ford dealership to get my vehicle looked at but they are booked 2 weeks full. Asked about recall 14s05 but they told me my VIN was not part of the recall. I contacted ford and they gave me the same information. Can not drive vehicle as it is too dangerous in winter. This issue seems to be very common with the 2008 mercury mariner and especially ones that were not part of the recall for the same exact issue.
Loss of steering assist while driving.
Power brake booster brake system lock on highway. Power steering went out while driving no warning . Almost had accident on snow due to bad. Transmission. Transmission went out on highway. Unable to start car ignition switch.
The vehicle lost power steering while driving. The steering has not returned after several attempts to drive the vehicle.
My power steering was reprogrammed under recall 14s05 back in 2015. Because I did not have any active codes in my system forward reprogrammed the power steering control module. My vehicle now is showing trouble code b2278. The original code that triggered a recall. My power steering failed while I was driving the vehicle. As a result I tore a muscle in my side trying to maintain control of my vehicle. I attempted to contact the dealership and was told that the recall was worked and closed. However I decided to contact ford motor company in michigan to see if they could re open my recall. I was informed by a representative by the name of mickey that it was basically my responsibility now and not their problem. I just want my vehicle repaired under recall.
Power steering was lost making it difficult to steer. While driving around a turn the power steering dropped out completely. Was told there was a recall on this vehicle but dealer said my specific car was not covered. Find that hard to believe since it is exact problem described.
After stopping at red light, making left turn on green, half way thru the turn steering quit working for couple seconds, then started working again, almost striking another car, who was turning also in the right lane, very unsafe
I was making a left hand turn out of a driveway when I suddenly did not have any power steering. I was 3/4 of the way across the highway when this happened. I was almost in the ditch, but I slammed on the brakes and with extreme force managed to turn the wheel. Thank god no other vehicles were approaching, as this is a blind spot the warning lights came on informing me that this was a power steering assist default. I looked it up on the internet to see what had to be bought to fix it and it had information that there had been a recall for this problem somewhere around 2014 or 2015. I contacted ford motors and they said no cars with my VIN # had been recalled .
Takata recall. Sometimes when I make left turns, I hear a beep and lose power steering. The vehivle was moving
Tl* the contact owns a 2008 mercury mariner. While attempting to drive the vehicle, the steering wheel became difficult to maneuver. The power steering assist fault warning indicator illuminated. The contact turned off the vehicle off and the failure recurred. The contact went to an unknown ford dealer in chula vista, ca 91910 and was informed that the VIN was not included in recall; therefore, she would have to pay a fee for diagnostic testing. The VIN was not included in the federal safety agency campaign number: 14v284000 (steering). The manufacturer was not contacted. The approximate failure mileage was 155,000.
I was doing 45 miles an hour on pulaski highway when my power steering went out and I almost hit another car but when I talked to the car dealer they keep saying they worrying about getting their car payment so how do I get this fixed it was on the recall list but they said since it wasn't made in kansas it don't cover here I've been taking it to different shops and everybody talking about like a thousand to $2,000 I've been putting money in this front end for the last couple months first it was the to u-joint to connect the power steering then it was the calipers overheating now is no steering at all
Was driving when out of no where lost steering, became so hard to move steering wheel, almost crashed when trying to turn wheel to pull out into traffic. Barely made it home.
Tl* the contact owns a 2008 mercury mariner. While the contact's wife was driving, the steering wheel became extremely difficult to maneuver and the power steering assist fault indicator illuminated. The vehicle was towed to ourisman lincoln of frederick (6001 urbana pike #200, frederick, md 21704 (301) 662-7600) where it was diagnosed that the steering system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but did not assist. The contact was advised to call the federal safety agency. The approximate failure mileage was 151,000.
Power steering completely failed while operating the car, posing a danger. Transmission lurches on upshift between 1 - 2 gear while accelerating. Electrical system will not charge battery and completely fails while the vehicle is in operation on the highway, posing a danger. Vehicle may or may not restart immediately.
My vehicle's power steering failed due to a defunct torque sensor which should have been replaced by the previous recall. The power steering became defective while I was driving on a highway, and completely failed a short time thereafter while stopped. After I was notified of the previous recall in 2014, I took my vehicle to a ford service shop; however, ford apparently did not fix the underlying issue in my vehicle (malfunctioned torque sensor). There was no warning or notice given that this issue may arise in the future after having the alleged recall "fixed". I also was given no notice at any time that the power steering was going to fail completely.
Tl* the contact owns a 2008 mercury mariner. The contact stated that while driving at various speeds, the cruise control malfunctioned as well as the rpms. The contact stated that the rpms were inconsistent with the actual speed of the vehicle and went up to 4000 rpms at various speeds. In addition, there was a loud clunking noise in the steering wheel and the contact stated that the vehicle downshifted on numerous occasions. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 135,000.
Power steering assist failure. My steering column would shake uncontrollably, while the vehicle was in parked, stopped at a light, and while driving. After I got an alignment, the power steering completely failed.
Tl* the contact owns a 2008 mercury mariner. While driving 15 MPH, the contact heard an abnormal noise coming from the dashboard. The insert panel warning indicator illuminated, indicating that the power steering assist was faulty. The dealer diagnosed that the sensor malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 145,000.
My dashboard displayed "power steering assist fault" and my steering went out I search in the web and I found a recall 14s05 ' electric power steering ' 2008-2011 ford escape & mercury mariner but I put my VIN # in the federal safety agency no information about my vehicle comes up. What should I do? Thanks.
Took my car in for the recall back in 2014. I was told that if it was not out, that all they could do is reprogram it and that when it does go out they will replace it then. Now 2 1/2 yrs later, on my way to work, my dashboard displayed "power steering assist fault" and my steering went out. I took it to the dealership today and they told me that it was throwing code # b2278, which is the steering shaft torque sensor, and that I had to contact ford about the recall since I didn't have any open recalls for my vehicle. The lady with ford told me that the recall was a one-n-done deal and since they reprogrammed it in 2014, there is nothing they can do. I asked her for the # to file a complaint and she told me that all complaints, either by phone or e-mail, comes through their office and I will get the same answer from anybody who received it. I can understand a one-n-done if they replace it, but all they did was prolong the breakdown. They knew it was bad, so why just reprogram it. That's not fixing anything. My son was driving the car just hours before I got in it and it went out. Thank god it didn't happen to my son, who has only been driving for 1 1/2 yrs.
Tl* the contact owns a 2008 mercury mariner. While attempting to operate the vehicle, the steering column seized and could not be moved. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the steering torque sensor was defective and needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was approximately 110,000.
Tl* the contact owns a 2008 mercury mariner. The contact was not experiencing a failure until after a repair was completed by a dealer for a power steering recall. The dealer indicated that they provided the remedy but the contact was unable to confirm that they repaired the vehicle. Shortly after the dealer's repair, the steering wheel had a strong vibration and the contact had to apply force to the steering wheel to ensure that it was stationary while driving on the road. The vehicle was taken back to a dealer for diagnostic testing. The dealer indicated that they would not provide a solution so the contact was waiting on instructions from the manufacturer. The VIN was not included in the federal safety agency action number: dp15001 (steering). The VIN and failure mileage were not available. Updated 05/04/17*lj
Had minor steering issues and found I had a recall on it for the power steering. Took it to seelye wright of kalamazoo and they reprogrammed it. Within two weeks of this the steering wheel was jumping all over the place when stopped and would pulsate. This problem was not there before I took it in. I called them and they told me they didn't have time to see me and that they were all booked up until after the new year, etc. Essentially shooing me away. I later did make an appointment and they found that I need a new steering column, which is included in the recall, however they told me that my recall was closed.? This didn't make sense to me since I am still having issues and now I need a new steering column? I am being forced to drive this vehicle with broken steering that should be covered by the recall. I have been taking this vehicle back and forth to work and taking my kids to school in the morning. I feel like ford and even more so seelye should make this right. I am driving a vehicle that is a danger to myself and others because the recall was not properly fixed. Seelye closed the recall early and now I am being stuck with fords mistake. Update: called ford and they gave me a case number ca11743787, and told me to take the car in to get fixed. When I showed up to get the car fixed I ran into the "closed" recall problem again. Now I am on the phone with ford waiting an answer to see if they will actually honor the recall and fix it. Ford is not choosing to honor the recall since the dealership closed it without it being fixed correctly.
Tl* the contact owns a 2008 mercury mariner. The contact stated that the vehicle was serviced per the federal safety agency campaign number: 14v284000 (steering). The remedy failed to repair the vehicle. While driving approximately 60 MPH, a loud noise was heard and the power steering service warning indicator illuminated and the power steering wheel seized. The vehicle was towed to an independent mechanic where there was a recall code indicated. The vehicle was towed to a dealer where it was diagnosed with a sensor failure. The contact was informed that the issue was not due to a recall. The vehicle was towed to another independent mechanic where a recall code was still detected. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was unknown.
Tl* the contact owns a 2008 mercury mariner. While driving approximately 80 MPH, the vehicle drifted from one lane to another. The contact was unable to control the steering wheel. The vehicle was taken to the dealer where it was diagnosed that the electric power steering motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 131,000.
Tl* the contact owns a 2008 mercury mariner. While driving, the power steering failed and forced the contact to manually control the steering wheel. There was a recall for the power steering, but the VIN was excluded. The dealer was notified of the issue. The recall details were not provided. The failure mileage was 185,000.
Tl* the contact owns a 2008 mercury mariner. The contact stated that the vehicle experienced a loss of power steering while driving 50 MPH. The failure occurred without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the pscm was defective and needed to be replaced. The manufacturer was notified of the failure. The contact referenced the federal safety agency campaign number: 14v284000 (steering). The manufacturer stated that prior to the contact owning the vehicle, a repair was performed which bypassed the recall. The failure mileage was 106,000.
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