2010 Mercury Milan driver assistance problems

Filed Feb 21, 2023 · Brakes, Driver assistance · KY

When starting to drive 2 days ago multiple braking warnings went off on the vehicle, including Advance Trac warnings. The vehicle became extremely difficult to stop, requiring high pressure on the pedal. It was able to be stopped safely as there was an empty parking lot nearby. It was taken to a Ford Dealership (Tri-County Ford) and diagnosed with a failure of the ABS Control Module. The part was confirmed by the dealer to be the same as in the federal safety agency recall # 19V904000 (Ford recall 19S54). Repair cost $1220, dealer advised calling Ford. I then called Ford who informed me that my specific VIN was not covered under the recall. There were no issues or warnings prior to this event. The worst part is that this is the second time such an serious incident has occurred with my vehicle which could have harmed or killed me or others. In 2019 the Power Steering failed spontaneously on the car while driving and again, the 2011 Milan Hybrid was covered but not my specific 2010 VIN (I filed a separate the federal safety agency complaint and sent a letter to Ford yet there were multiple reports prior, and multiple similar reports since then, sadly). I have now experienced two major safety events with the vehicle. Thankfully I was very fortunate to walk away from both (at a combined cost of $3000), yet these should have been corrected by Ford and covered under recalls. I am an emergency medicine physician who takes care of people injured in motor vehicle accidents. Shame on you, Ford and the federal safety agency for failing to correct either problem and for keeping similarly unsafe and unrepaired cars on the road! Make sure the correct vehicles are covered with these recalls and if not and additional reports come in, it is your duty to expand them to keep the public safe!

Filed Jun 6, 2022 · Brakes, Driver assistance · 62,200 miles · NY

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 20 MPH and attempting to stop the vehicle at a gate, the brake pedal was depressed but failed to stop the vehicle. The contact engaged the parking to stop the vehicle. The ABS, brakes, and traction control warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic control unit and ABS control module failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 62,200.

Filed Feb 18, 2021 · Driver assistance, Steering · 175,000 miles · GA

I started my car to go to work and the power steering assist light came on and my steering wheel is locked.

Filed Dec 6, 2020 · Driver assistance, Electrical · 200 miles · MI · crash · 2 injuries

Power steering hydraulic locked on me twice while driving first time I was on express way and hit wall 2nd time I knew what was about to happen and of course steering locked and I almost crashed again this needs to be addressed because my research shows me folks have died from this but because it's not enough deaths it won't be recalled this is crazy why recall 2011 that has same part and not 2010

Filed Oct 13, 2020 · Brakes, Driver assistance · NY

The brake light, ABS light, and electric stabilizer lights came on, which resulted in the loss of full braking. I took the car to my mechanic; he discovered that the ABS pump was leaking. I purchased a used ABS pump, and after installing it, the mechanic had no success resetting the codes. He told me it could be that the part is a used one, so I ordered a new ABS pump from parts maven ford. After installing the new part, the mechanic had the same issues with it as well. The mechanic is not able to clear or reset all codes for the electric stabilizer, ABS, and brake lights and adequately calibrate the brakes. It left the brake very soft on the pedal, and it required pressing the brake hard to the floor to bring the car to a full stop. What's worst, when moving from the park, the car would roll forward or backward and is not stopping the vehicle as it ought to do. It takes longer to stop, and it requires pressing hard on the brake and longer distance to come to a full stop. Upon further research, the mechanic found out that ford knew about the problem and had issued a recall for owners who were experiencing the same problem mentioned above to have their vehicles fix for free at a ford repair shop. I contacted ford on 10/12/20 only to be told by the ford repair shop and on an online chat with a ford rep that my car, while it's one of the vehicles listed in the recall, is not applicable due to my VIN#. It is very troublesome because ford only limited the recall to some 2010 mercury milan hybrid and not to mine. It's a safety issue that they admitted to knowing about and is the only one who can fix it, yet they refuse to include my car. Since I have been without the use of my car for over one month, I have no choice but to take it to a ford repair shop and get it to fix at my own expense and will follow-up with a lawsuit against ford to get my money reimbursed.

Filed Sep 8, 2020 · Driver assistance, Electrical · 138,000 miles · FL

I was driving the short distance home when my vehicle began to shake back and forth. The error light came on stating that the power steering needed to be checked. When I turned off the car and turned it back on, the car no longer allowed the power steering to drive. The electric rack and pinion for my 2010 mercury milan needs to be replaced. There have been several recalls for the same problem with other mercury milans but my particular car does not have the same recall even with the same occurance.

Filed Jul 27, 2020 · Driver assistance, Steering · 220,000 miles · NC · crash · 6 injuries

Riding down the road and the wheel instantly locked up on me stating in the message center of the car "power steering assist fault" service power steering" service power steering now" and service advancetrac" caused a accident and now my car cause so much money to fix. I lost control because the wheel stop turning.

Filed Apr 11, 2020 · Brakes, Driver assistance · 192,000 miles · CA

There is currently a recall for ABS but my vehicle is not included although it has the same issues as the other cars that are being recalled.

Filed Jan 16, 2020 · Driver assistance, Steering · 120,000 miles · MI

Advancetec warning comes on and power steering needs service comes on and the n you lose power steering . Have had rack and pinon replace and after 2 weeks it goes out again.

Filed Aug 5, 2019 · Brakes, Driver assistance · 120,000 miles · CA

While my wife was driving the car, brakes felt soft and car wouldn't stop. She was in a residential area at low speeds and was able to coast to a stop. She restarted the car and everything was fine. Ford says it's due to a faulty ABS module which seems to be a known issue, but no safety recall. Issue also affected traction control system and prevented hybrid from staying in EV mode when accelerating at low speeds. Ford charging over $1,200 to replace ABS module.