2010 Mercury Milan wheels problems

10 complaints (1% of all complaints for this car). Typical mileage when it fails: 80,000. 2 crashes reported.

owner complaints: 10
of this car's complaints: 1%
typical mileage: 80,000
crashes: 2
recalls: 1

Which part fails

Lugs/nuts/bolts/studs
2

At what mileage

Complaints by mileage at the time of the problem.

0k-25k

25k-50k

50k-75k

75k-100k

100k-125k

125k-150k

150k-175k

175k-200k

200k+

Mercury Milan wheels problems in other years

Related recalls

Wheels: lugs/nuts/bolts/studsReported December 7, 2011 · 128,616 vehicles affected

What is wrong: Ford is recalling certain model year 2010-2011 ford fusion and mercury milan vehicles equipped with 17 inch steel wheels and built from april 1, 2009, through april 30, 2009, and from december 1, 2009, through november 13, 2010. The wheel studs may fracture, potentially causing a wheel to separate.
Risk: While driving, multiple stud fractures could occur at the wheel location, and the operator may experience vehicle vibration and/or wheel separation, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the rear brake disc surface for flatness and replace the discs as necessary. Additionally, the wheel lug nuts will be replaced on all four wheels. The safety recall is expected to begin on or about january 24, 2012. Owners may contact the ford motor company customer relationship center at 1‑866‑436‑7332.

Recall number 11V574000 · Recall details

Related investigations

Wheel Mounting Stud FractureOpened July 26, 2011, closed January 20, 2012

To date, the agency is aware of 84 consumer complaints and 361 warranty claims related to the alleged defect in the subject vehicles.In total, 382 subject vehicles reportedly experienced one or more wheel stud fractures, resulting in 7 alleged wheel separation incidents.Most of the reported wheel stud fractures occurred on subject vehicles originally equipped with 17 inch diameter steel wheels (368 of 382) as did all 7 alleged wheel separation incidents.Of the 7 alleged wheel separation incidents, 5 reportedly involved a wheel becoming detached from the subject vehicle's rear axle.The subject vehicles are designed with a safety margin that requires validation of proper wheel joint function with one missing lug nut and all other lug nuts at the minimum torque specification.If multiple stud fractures occur at a wheel location, analysis of reports indicates that the operator may observe vehicle vibration. If the vibration is ignored and the vehicle continues to be driven the remaining studs may fracture, resulting in a wheel separation.By letter dated December 5, 2011, the manufacturer notified the agency that it will conduct a safety recall (identified by the federal safety agency Recall No.11V‑574 and Ford Recall No. 11S23) on certain 2010 and 2011 model year Ford Fusion and Mercury Milan vehicles to address the potential for wheel separation.The recall vehicles were originally equipped with 17 inch diameter steel wheels and were built from April 1, 2009, through April 30, 2009, and from December 1, 2009, through November 13, 2010.Approximately 128,616 vehicles are potentially affected as well as approximately 2,940 service steel wheels distributed to authorized Ford dealers.Ford has identified two distinct root causes of wheel stud fracture in the recall vehicles.First, certain steel wheel centers may have been stamped improperly such that the mounting pad lacks the necessary concavity, which reduces the diameter of the outermost radial points of contact with the brake rotor.This reduces the Belleville washer effect, which reduces the clamp load of the joint.Second, the wheel mounting face on certain rear brake discs may have been machined improperly due to a damaged dust boot on a gauge that measures rear brake rotor parallelism (flatness), resulting in a wheel mounting face that is convex.One or both conditions may induce bending fatigue in the wheel studs.Ford's analysis of manufacturing process information showed that one or both of these two conditions may have been out of control during parts of one or both production ranges covered by the recall.Owners will be notified by mail and instructed to take their vehicles to an authorized Ford or Lincoln dealer to have the lug nuts replaced on all four wheels with new lug nuts treated with a proprietary low-friction coating that improves clamp load given the same applied torque value, and to have the rear brake discs inspected for wheel mounting surface flatness and replaced, if required.Ford will instruct dealers to notify customers who purchased service steel wheels, where information is available, to return vehicles for lug nut replacement.Accordingly, this investigation is closed.The ODI reports cited above can be reviewed at www-odi.the federal safety agency.dot.gov/owners/Searchreference under the following identification (ODI) numbers: 10364337, 10373257, 10378953, 10381431, 10389641, 10389940, 10392373, 10395676, 10396577, 10400071, 10402309, 10416653, 10419175, 10419734, 10420116, 10424191, 10432393, 10434188, 10436471, 10438725 and 10440830.

EA11009

Wheel Stud FractureOpened January 21, 2011, closed July 26, 2011

On January 21, 2011, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE11-003) to investigate alleged wheel stud fractures in certain model year (MY) 2010 Ford Fusion vehicles.ODI sent the manufacturer an information request letter dated February 8, 2011 and Ford responded by letter dated March 25, 2011.Ford provided a supplemental response by letter dated July 15, 2011.To date, ODI is aware of 29 complaints related to the alleged defect in the subject vehicles, which now include certain MY2010 Mercury Milan vehicles that are the same or substantially similar to the subject Ford Fusion vehicles in regards to the alleged defect.In total, ODI is aware of 4 reported wheel separation incidents related to the alleged defect in the subject vehicles.The manufacturer's investigation into the root cause of the alleged defect is ongoing.Accordingly, this investigation has been upgraded to an Engineering Analysis (EA11-009) to further study the alleged defect.

PE11003

What 2010 Mercury Milan owners say

Most recent owner complaints, unedited.

Filed Jun 3, 2018 · Fuel system, Steering · 166,000 miles · ND · crash

Well for starters its throwing a code saying that I have a small fuel leak some where and the 2 is one day I had a flat and after I changed the tire the power steering went out and not only that but the car has a heavy vibration in it and while driving it want to take off either left or right which ended up with me running off the road twice already

Filed Nov 13, 2017 · Wheels · 80,000 miles · MI

Tl* the contact owns a 2010 mercury milan. The contact noticed that the lug nuts were fractured and detached from the front wheels. The failure recurred numerous times. The vehicle was taken to hines park ford (56558 pontiac trail, new hudson, mi 48165), but the cause of the failure was undetermined. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.

Filed Jul 7, 2017 · Wheels · 110,000 miles · NV

Tl* the contact owns a 2010 mercury milan. While driving approximately 25 MPH, a loud noise emerged from the front of the vehicle. The contact stopped and pulled the vehicle over when he noticed that a second lug nut detached from the front driver side wheel. The first lug nut detached from the same wheel on july 1, 2017. The manufacturer was contacted and the owner was advised that the VIN was not included in a recall. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The approximate failure mileage was 110,000.

Filed Apr 25, 2017 · Wheels · 86,805 miles · DE

I just noticed that I now have a missing wheel stud and lug nut on both of my front wheels. This car does have the 17" steel wheels. There was a recall for studs breaking back in 2011, 11s23, and according to ford customer service, the studs were inspected and lugs nuts were replaced before I purchased this vehicle in june of 2011. The car currently has 86,805 miles on it. The last tire rotation was just about a year ago at 75,114 miles and was done at the ford dealership. At that point I paid to have one of the front wheel studs replace because they said it was stripped out.

Filed Jun 6, 2016 · Wheels · 55,000 miles · DE

The lug nuts came apart after about 50,000 miles. All 20 lug nuts on my vehicle came apart. The outer, chrome covers separated from the nut. This degradation of the metal affects the integrity of the nut and could cause a serious accident or injury if the nut(s) worked their way off of the wheel(s). I first noticed the condition when the vehicle was parked in my driveway and I was attempting to remove the wheels.

Filed Jan 20, 2016 · Wheels · 67,000 miles · MI

Tl* the contact owns a 2010 mercury milan. While driving at approximately 25 MPH, the vehicle vibrated violently. The vehicle was not diagnosed or repaired. The VIN was not included in the federal safety agency campaign number: 11v574000 (wheels). The manufacturer was not notified of the failure. The failure mileage was 67,000.

Filed Jan 21, 2015 · Wheels · 101,500 miles · NC · crash

Driving down hwy at normal speed and the front passenger tire flew off. 3 of the wheel studs are missing now and I have no clue where the tirer rolled to. My car slide in some bushes. No real damage that I saw (incident happened at night).

Filed Nov 23, 2014 · Wheels · 45,000 miles · MA

Beginning in august, 2012 at approx. 45,000 miles I have had 5 wheel bearings fail to date (90,000 miles) all serviced and replaced at ford agencies.

Filed Sep 30, 2014 · Wheels · 60,000 miles · OH

Tl* the contact owns a 2010 mercury milan. While driving approximately 30 MPH, the contact heard an abnormal noise coming from the vehicle. The vehicle was taken to an independent mechanic who stated that the wheel stud needed to be replaced. The vehicle was repaired. The manufacturer stated that the vehicle was not included in the federal safety agency campaign number: 11v574000 (wheels). The VIN was unavailable. The approximate failure mileage was 60,000.

Filed Mar 16, 2012 · Wheels · 26,673 miles · MI

No incident to report. . .yet. This complaint is re safety recall notice 11s23 (the federal safety agency campaign id number 11v574000.) as noted in the "remedy" section, ford notified me of the recall; on february 6th, the dealer (brandon ford in florida) inspected the vehicle and determined that replacement was necessary. Brandon ford did not have the necessary parts in stock; I was told they would call when they arrived. On march 15th, still with a defective vehicle, I contacted brandon ford again and explained that I had to drive the vehicle back to michigan on april 13th. Today (3/16), I was told that they still do not have the parts and don't know when they'll get them. [xxx] at brandon ford told me that I (not them, not ford) could try other dealers or call the ford customer service # (I guess I have to.) two months should be more than enough time to fix their problem. So although a "remedy" has been outlined in the federal safety agency database, there appears to be no concern by ford to actually implement and no follow-up by the federal safety agency to verify that ford fixes the problem. I'm afraid to drive the car from florida to michigan. It needs to be fixed (without me having to call all over florida looking for a part to replace their defective part) or they need to give me a loaner car. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Questions about the 2010 Mercury Milan wheels

Does the 2010 Mercury Milan have wheels problems?

Owners have filed 10 complaints about the wheels of the 2010 Mercury Milan, 1% of all its complaints.

At what mileage do 2010 Mercury Milan wheels problems start?

The typical (median) mileage in owner complaints is 80,000 miles.

Was there a recall on the 2010 Mercury Milan wheels?

Yes, 1 recall: 11V574000. Check your VIN to see if your car still needs the free repair.