2011 Mercury Milan: sudden loss of power

Filed Aug 26, 2026 · Steering, Transmission · IN

While driving, the ABS, traction control and power steering lights came on. I was coming off the highway and I lost power steering!!! I almost wrecked into the guard rail coming off the exit!!! I got to the light at the bottom of the exit and I had no power steering. I pulled over immediately and called for a tow. I took it to my mechanic and he said the rack and pinion is bad. We looked it up and there are a ton of people with the same year/make/model as me that are getting tier cars fixed under recall. They wont pay for mine because my vin isnt in this campaign. They said take it to Ford for ANOTHER diagnosis just to tell me they will let me know if my car gets added!! Im not paying for another diagnosis when I have one already!! This is a serious safety issue and they arent fixing their product!!! I JUST bought it and its costing me almost $1800 for a repair!!! There was no indications it was bad or I wouldnt have bought it! Ford needs to stand by all of their cars, and get my vin added to the recall and pay for their crappy/shoddy parts!

Filed Oct 28, 2025 · Steering · IL

on 10/27/25 my son was driving car (2011 Mercury Milan) and light came on dash and car suddenly lost all power steering. Luckily car was able to be driven to side of the road when steering went out. I went to the Ford recalls website and it indicated "Epas steering efforts" was on the website as requiring free service. This recall is specifically for loss of power steering in car. Electronic Power Assisted Steering (EPAS) systems provide variable steering assistance but can experience issues leading to increased steering effort and loss of control. Upon checking with dealer, this was to be fixed under safety recall bulletin 15S18. This was initially repaired in 2015 under that recall bulletin. This did not fix the issue as the car requires a power steering gear replacement for same issue. Warranties on this recall are not being honored and this is deceptive as the final repair did not correct the problem. Federal law dicates warrenties do not expire on safety recalls. Upon checking the ford recall website, Ford is now indicating it can be fixed under a "Customer Satisfaction Program" to cover the original safety recall which has already expired. Now I am faced with almost a $3k repair on a safety recall which was never fixed and not being honored by Ford.

Filed Mar 5, 2025 · Steering · MN

My car was recalled for the steering control module issue in 2016, Recall 15S18 and 15N01. Brought it into my Ford dealer in 2016 and Ford declined to fix the steering control module repair. In 2016, car was well within the 10 year window and mileage restriction. Now, my car still is under 150K miles, is at 124,000. The power steering stopped working last week. The error message on dashboard states, power steering control error. Brought it into shop and mechanic diagnosed it as error with power steering control module and loss of power steering assist. Mechanic advised me to return to Ford as this problem was under recall 15V34. Ford refuses to repair my car as it is past the 10 year warranty window. If Ford would not have denied this repair in 2016, my car power steering control module would not have failed last week. Now my car is unsafe to drive. Ford should have fixed my car and now it is undrivable. They know that 2011 Mercury Milans have this issue and have abdicated responsibility for the safety of my car.

Filed Sep 4, 2024 · Steering · IL

The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the vehicle experienced a loss of power steering functionality. A message indicating power steering failure was displayed. The vehicle was taken to several independent mechanics, where it was determined that the failure was related to the federal safety agency Campaign Number: 15V340000 (Steering). The vehicle was then taken to the dealer, where the contact was informed that the repair of Ford Campaign Number: 15N01 could not be completed due to the vehicle's mileage. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Filed Dec 30, 2023 · Steering · OH

The first symptom was the steering wheels failure to return to center after going around a corner. That went on for about 3 weeks before the Service Advance Trac warning came on. The vehicle started to have a terrible noise when turning the wheel which can only be described as the sound of bones breaking. The sound is increasing louder at slow speeds. Then the Advance Trac System Failure message came on, and the vehicle lost all power steering assist. When turning a corner the steering wheel almost gets stuck at the 2,3,4,5 positions. There was a massive Ford recall for this make and model with the exact same failed part, but for some reason Ford decided to not include my vehicle in this recall, despite it having the failure. This is a very expensive repair, and at this point in the vehicles life basically renders it a total loss. This should be remedied by Ford for all vehicles with this part.

Filed Dec 19, 2023 · Steering · 101,000 miles · NC

The contact owns a 2011 Mercury Milan. The contact stated that the vehicle had been experiencing power steering failure. The contact stated while reversing out of the driveway and attempting to make a turn, the vehicle lost power steering functionality. The messages "Power Steering Assist Fault" and "Service Advancetrac" were displayed. The contact stated that she was unable to turn the steering wheel. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.

Filed Feb 17, 2023 · Steering · OK

Loss of power steering and steering assist light comes on. The local dealership diagnosed it needing the power steering gear assembly replaced which they stated was a recall on the vehicle but then stated the codes they entered into Ford rejected the recall approval. Recall # 15N01

Filed Aug 8, 2019 · Steering · 79,570 miles · IL

Tl* the contact owns a 2011 mercury milan. While the contact's son was driving approximately 15 MPH, the steering lost power and an unknown warning indicator illuminated. The vehicle was taken to mccarthy ford (773‑239‑7900, located at 11400 s pulaski rd, chicago, il 60655) who stated that there was no recall. The manufacturer was made aware of the failure and also stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 79,570. *tt *tr*dt

Filed Jul 26, 2019 · Steering · 57,700 miles · FL

Tl* the contact owns a 2011 mercury milan. While driving approximately 70 MPH, the vehicle lost power steering ability and 'power steering assist failure' appeared on the instrument panel. The contact pulled the vehicle over to the side of the road and turned off the vehicle for a few minutes. The contact restarted the vehicle and drove home. The contact also stated that the failure occurred two other times. The vehicle was taken to germain lincoln (13303 tamiami trail, n naples, 34110) where it was diagnosed that the power steering control module needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 57,700.

Filed Mar 4, 2019 · Steering · 84,000 miles · OH

Power steering assist and traction control light came on while driving and lost power steering causing major unsafe condition. Was able to drive vehicle but with great amount of difficulty turning the steering wheel. Took vehicle a shop where they got a code of u3000-96 there is a recall for 2011 mercury milan's 15v340000 it covers vehicles made 9/2010-2/2012 my milan was built 3/2010 yet not included in this recall even though many other owners have claimed the specific power steering assist feature failed in their cars as well. What is ones recourse as there is clearly a major safety problem with this component: thank you

Filed Dec 29, 2018 · Airbags, Lights · 160,000 miles · IL

Ive had loss of power steering . When car comp reset I had power steering again. Power steering rack was just replaced feb 2017 tail light replaced..flickered on n off like strobe light. Airbag light on

Filed Jun 11, 2018 · Steering · 130,000 miles · MN

2011 mercury milan with eps steering. We had partial then full loss of power steering in vehicle when driving, luckily we were not traveling at high speeds and were able to control. After bringing to the dealership we are told that the entire eps power steering needs replacement. There was confusion at first because the service department thought it was a recall item. But after some checks, the date of manufacture was not covered. Apparently, the issue was recalled on several vehicles of the same model "with the exact same power steering system" we are very upset that this is not being taken care. The diagnoses was performed at a certified dealer "webber family motors in detroit lakes mn. How can a company recall only some of the vehicles, while leaving many others to have to pay high cost of replacement $1600 for a faulty power steering system? This is a major safety issue and im thankful that it did not cause a crash.