2010 Mercury Milan: sudden loss of power

Filed Feb 3, 2025 · Steering · PA

I experienced a loss of power steering while driving and a dash display "Service Power Steering Now" and "Service Advancetrac". The messages started just before the failure. The lack of power steering was a risk to everyone as the car could only be turned with significant effort and not respond to quick movement. The dash messages are still on after a restart and the car cannot be driven because of safety. My independent mechanic confirmed the issue and fix to be a bad rack. He noted the rack part number is the same as the 2011 Milan, currently under recall for this issue. However, the 2010 is not included.

Filed Mar 31, 2023 · Steering · 188,000 miles · MS

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the federal safety agency Hotline. The failure mileage was approximately 188,000.

Filed Apr 14, 2022 · Steering · 160,000 miles · WI

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. The VIN was not included.

Filed Mar 21, 2021 · Engine · 78,000 miles · IL

When driving the vehicle a wrench emblem appeared on my dash warning panel. This has happened twice before. In the last instance the vehicle then dropped speed from 45 MPH to 5 MPH and ran very roughly. I then pulled the vehicle to the curb and turned off the engine. I restarted the engine then drove home with no issue. I checked my owners manual and found the indicator was a throttle linkage malfunction. I brought the vehicle to a ford service center. They replaced my battery but this did not alleviate the issue. Luckily for me there was little to no traffic when this problem occurred as without warning my vehicle lost power. I checked if there was a recall for this issue but found none. To me this is a safety issue that should be addressed.

Filed Nov 25, 2020 · Steering · 145,000 miles · NC

Tl* the contact owns a 2010 mercury milan. The contact stated while driving approximately 35-40 MPH, the power steering assist warning light illuminated and the vehicle loss power steering functionality. The contact coast to the side of the roadway and reverse the vehicle back to the residence. The contact stated that steering the vehicle was difficult due to the failure. The contact took the vehicle to a certified mechanic who stated that the steering gear needed to be replaced and reprogrammed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 145,000.

Filed May 18, 2020 · Steering · 95,800 miles · RI

My 17 year old son was driving his mercury milan premier with only 96,000 miles on the road when the steering assist failure indicator came on. He pulled over and turned the car off. He called me on the phone and I instructed him to turn the car back on. At that point he lost all power steering on the car. He is lucky that this didn't happen on the highway or in the winter. I did some research and found out that this is a known problem on the electronic steering assist. Ford has issued recalls on the 2011 but 2010. The part from the dealer is 1,155 plus the labor will cost around 2100 dollars. Shame on ford for not recalling the 2010! Safety should come first!! I'm filing this report with the federal safety agency as this is a dangerous failure.

Filed Jan 16, 2020 · Driver assistance, Steering · 120,000 miles · MI

Advancetec warning comes on and power steering needs service comes on and the n you lose power steering . Have had rack and pinon replace and after 2 weeks it goes out again.

Filed Nov 21, 2019 · Steering · 102,000 miles · MN

Lose of power steering completely while driving on highway. Service advancetrac light comes on as it happens. I luckily avoided the car in front of me.

Filed May 7, 2019 · Steering · 116,000 miles · KY

My power steering assist warning and advance trac system fault warning came on randomly for months. When they would, I'd lose power steering, but could turn the car off and on and it would reset and work fine. During those months I took it into the dealer numerous times, but nothing could be found so they would clear the codes and told me repeatedly it was a sensor misfire. I had read reviews of numerous 2010 models having the same issues but never being recalled. Last week my power steering assist fault light came on and I lost power steering completely. I was able to get it into a new auto repair place who diagnosed the entire electric power steering system as having malfunctioned and had to replace the rack and pinion, costing me over $2000. The 2011-2013 models were recalled for this exact reason. The 2010 should be as well. If I had been on backroads driving for my job, which I often am, when this had gone out, this could have been a real safety issue.

Filed Mar 23, 2017 · Steering · NY

While driving, it became extremely hard to turn the steering (lost all power steering capability). Could not make turns and almost forced into on coming traffic.

Filed Mar 7, 2017 · Electrical, Engine · 45,000 miles · NY

Tl* the contact owns a 2010 mercury milan. The contact stated that there was a sudden loss of power while driving highway speeds. The engine stalled and the contact was able to coast the vehicle over to the side of the road. The vehicle was able to restart. The vehicle was scheduled for an appointment with the dealer. The manufacturer was notified and stated that the vehicle was included in a customer service program concerning the electric throttle body replacement. The contact was uncertain if the voluntary service campaign from the manufacturer would provide a solution. The approximate failure mileage was 45,000.

Filed Jan 19, 2017 · Acceleration, Engine · 52,000 miles · FL

Tl* the contact owns a 2010 mercury milan. While driving at any speed, the vehicle lost power and a wrench symbol illuminated. The vehicle was taken to an independent mechanic who diagnosed that the throttle body needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 52,000.