2010 Mercury Milan: brake failure

Filed Jul 9, 2024 · Brakes · NY · crash

My name is [XXX] and I own a 2010 Mercury Milan. I bought it on [XXX] from an 84 year old woman who take good care of it. It had 91,000 miles which were mostly hwy miles. She kept records of all her oil changes. After having it for almost 3 years and keeping up with it myself, on February 27,2024 in the morning I put brake fluid in the car. I had brake pads and rotors done on the car in August 2023. On the evening of [XXX], my son and I took a ride to the local 7/11 which is 5 minutes away. While driving home and coming to the traffic light at the beginning of my neighborhood the light turned red. As I proceeded to stop my foot went all the way to the ground and I had no brakes. I had to go through the light because i could not stop. The car was flying down the road because it is a very steep hill. I tried to pull the emergency brake and nothing happened. I was nearing the end of the road going 40 MPH due to the hill. I thought I was going to hit my neighbors house at the bottom of the hill. My son grabbed the steering wheel to turn it and I went up on my curb, across my lawn and crashed into a storage tent on my driveway. My car was wedged inside the tent which was filled with furniture and other belongings. I called Ford Corporation in reference to this recall from December 2019 for 2010 Mercury Milans. Then I spoke with a Ford dealership in Smithtown where they were rude and said the car was 14 years old and I may have to pay if they didn't find my car was part of the recall. I tried calling several other numbers in Washington and was finally told to upload the horrible situation that had occurred due to my brakes not working on this website. Someone needs to look at my car to make sure this will not happen to others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 23, 2024 · Brakes · WA

On May 10, 2024, as I was rounding a sharp curve, I applied brakes to slow down, but there were no brakes. In fact the brake pedal went to the floor. I had to use emergency brake to stop and gain my wits. I turned around and slowly drove home (about 0.5 miles) and used e-brake to stop and park in front of house. On May 21 I had vehicle towed to dealer. They found that the brake pedal was still against floorboard, but when they started vehicle, it came back up to normal position and was working fine. They could not duplicate the loss of brakes. My vehicle was manufactured within the date range of a TSB regarding hydraulic control unit and DOT3 brake fluid corrosion, but dealer says VIN not applicable to TSB. I am thinking of paying for new HCU anyway, just for my family's protection. I would like my VIN to be included in TSB repair.

Filed Jun 19, 2023 · Brakes · TX

Power brake failure, brake pedal goes to the floor, vehicle rolls forward and backward while in park, ABS warning and Trac system warning lights are on and also Brake Service warning light.

Filed Sep 23, 2022 · Brakes · TN

The brakes failed to stop my car a week ago. A warning brake light appeared at the same time. It happened on a street near my home before I pulled onto the highway. No one was behind me. I shut engine off and when it restarted, I was able to brake, turn around, and return home. I had car towed to repair facility who examined the brakes and determined the brakes needed software update that only Ford could do as per a recall that just appeared. I had the car towed to Ford dealership where it now sits waiting to be worked into their schedule. This had also happened a year prior backing out of my driveway. Repair facility examined the brakes then, but found no issue as brakes began working again. Other than these 2 incidents, the brakes have been operating correctly. The car is available for inspection at Ford dealer in Lenoir City. TN.

Filed May 6, 2022 · Brakes · NY

Brake failure related to recall 19s54 which my vehicle vin number was not included. All brake warning lights came on and traction control lights came on as well as brake pedal going to floor and unable to stop in time going over railroad tracks. Almost causing me to crash thru railroad crossing gates as train was approaching. I used emergency brake to stop vehicle. Lights remained on and very little brake peddle stoping now. Ford says vehicle is not one of the vin numbers included in recall yet it is the same problem. Car needs to be flushed with dot 4 brake fluid brake fluid cap needs replacing and HUD needs to be replaced for stuck ABS valve.

Filed Sep 8, 2021 · Brakes · AR

While braking for bumps and pot holes the brake pedal goes to the floor resulting in no brakes for a few seconds. Brake pedal returns after pumping the brake pad.

Filed Feb 13, 2021 · Brakes · AL

Replaced ABS and master cylinder and can't restore brakes after bleeding them out there was still no brakes replaced ABS and master cylinder rebleed them and still no brakes

Filed Feb 8, 2021 · Brakes · AL

Can not restore brakes tried replacing mastercyclinder and ABS also bleed ABS and master cylinder still no brakes

Filed Nov 16, 2020 · Brakes · 124,000 miles · MN

My mercury milan has 124,000 miles on it and I just experienced the soft brake problem while parking my car in the garage at a slow speed and the pedal went to the floor. Now when I drive the vehicle, the pedal goes almost all the way to the floor to stop now and has not returned to normal. I called ford direct after contacting my local dealership, and they told me that my car does not fall with in the date range from manufacturing (6 mos) for the ford issued recall number 19s54. They basically told me this is an owners expense now. Clearly the bosch hcu parts ford installs are defective and and they should cover the cost. I just received an estimate of almost a $1000 to replace the hcu and flush the break system. I am at a lost for words in how I feel about this.

Filed Oct 23, 2020 · Brakes · 150,000 miles · SC

The car brakes no longer work, replaced brake pads and calipers and still no brakes. Took it to dealer and they said there is a recall in place and still no fix. It's been almost a year now.

Filed May 20, 2020 · Brakes · 153,000 miles · PA

Tl* the contact owns a 2010 mercury milan. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed and went to the floorboard extending the braking distance. The parking brake was used to slow and stop the vehicle. There was no warning light illuminated. The contact drove the vehicle to the residence. The vehicle was taken to john kennedy ford of jenkintown (1650 the fairway, jenkintown, pa 19046) to be diagnosed. The contact was informed that the vehicle experienced complete brake failure. The vehicle was not repaired. The VIN was included in the federal safety agency campaign number: 19v904000 (service brakes, hydraulic) however, the part was not available. The manufacturer was made aware of the failure. The failure mileage was 153,000. Vin tool confirms parts not available.

Filed Apr 18, 2019 · Brakes · WA · crash

Tl* the contact called on behalf of the owner of a 2010 mercury milan. While driving 30 MPH, the brakes failed to engage when the brake pedal was depressed. As a result, the driver rear ended another vehicle. There were no injuries. A police report was filed. The vehicle was destroyed and towed to a tow lot. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage and VIN were unknown.