The contact owns a 2011 Mercury Milan. The contact stated while driving 70 MPH, the steering wheel locked. The power steering assist warning light was illuminated, and the message "Service Advance Track" was displayed. The vehicle was driven to the contact's residence. The vehicle was not diagnosed or repaired. No further information was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000.
2011 Mercury Milan: steering wheel locks up
8 of the 192 complaints about the 2011 Mercury Milan describe steering wheel locks up.
- owner complaints
- 8
- of this car's complaints
- 4%
- typical mileage
- 140,000
- recalls
- 1
Is there a fix? There is 1 recall and 3 service bulletins for this area of the car. See below
Steering wheel locks up by model year
- 20118
- 201020
- 20083
- 20071
- 20061
What owners say
The contact owns a 2011 Mercury Milan. The contact stated that while driving at an undisclosed speed, excessive force was needed to steer the vehicle. The contact stated that the power steering fault warning light was illuminated. The contact stated that the failure recurred, and the steering wheel seized. The vehicle was towed to a local dealer, where it remained awaiting the diagnostic test and repair. The VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure and advised to file a complaint with the federal safety agency Hotline. The approximate failure mileage was 150,000.
Power steering locked on me while driving
Tl* the contact owns a 2011 mercury milan. The contact stated that while driving at 50 MPH, the steering wheel seized. The power steering assist and traction control warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as the rack and pinion needing to be repaired. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 114,000.
Tl* takata recall. The contact owns a 2011 mercury milan. Within months of owning the vehicle, the steering wheel became stiff. West herr ford of rochester (4545 w ridge rd, rochester, ny 14626, 1-(585) 352-1200) was notified several times, but could not provide a remedy. The failure continued and the steering wheel seized. The vehicle was towed to a repair facility where an independent mechanic indicated that there were two failure codes. The contact was advised to take the vehicle to a dealer for further diagnostic testing. The contact stated that a tie rod replacement and an alignment had previously been performed, but they failed to provide a permanent remedy. The contact planned to take the vehicle back to the dealer to be repaired per the federal safety agency campaign number: 19v001000 (air bags) and for more diagnostic testing regarding the steering. The manufacturer was notified of the failure and stated that the vehicle was excluded from the federal safety agency campaign number: 15v340000 (steering). The failure mileage was not available.
Tl* the contact owns a 2011 mercury milan. While driving 75 MPH, the steering wheel seized and the power steering assist warning indicator illuminated. The contact slowed the vehicle down and pulled over to the shoulder. After a few minutes, the contact turned the ignition off, restarted the vehicle, and was able to drive normally. The dealer (corleys albuquerque lincoln volvo, 9000 pan american fwy ne, albuquerque, nm 87113) stated that the electric power-assist steering needed to be replaced. The vehicle was not repaired. The VIN was not included in the federal safety agency campaign number: 15v340000 (steering). The manufacturer was notified of the failure. The failure mileage was 140,000.
Tl* the contact owns a 2011 mercury milan. While driving various speeds, the steering wheel seized and the "power steering assist lost" indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.
Tl* the contact owns a 2011 mercury milan. The contact stated that while driving at approximately 40 MPH, the steering wheel seized. The vehicle was taken to the dealer on various occasions where the power steering was reset but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 80,000. The VIN was not available.
Service bulletins that may apply
Related recalls
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
- Risk
- If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
- Remedy
- Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S18.
Recall number 15V340000 · Recall details
Questions about the 2011 Mercury Milan steering lock-up
Is steering wheel locks up a common problem on the 2011 Mercury Milan?
8 of 192 owner complaints about the 2011 Mercury Milan (4%) mention steering wheel locks up. The model year with the most reports is 2010.
Is there a recall or service bulletin for this on the 2011 Mercury Milan?
There is 1 recall and 3 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2011 Mercury Milan
Power steering loss 46Loss of power 25Check engine light 13Stalling 8Engine failure 7Jerking 7Headlights 5
VIN decoder
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