The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the steering wheel was difficult to turn. Additionally, the contact stated while driving 30-35 MPH, the steering wheel seized inadvertently. There were no warning lights illuminated. The contacted depressed the brake pedal and pulled over to the side of the road and parked the vehicle. The contact stated that upon returning to the vehicle, the vehicle was restarted, and the steering wheel was no longer seized, but the steering wheel was difficult to turn. The contact was able to drive the vehicle; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that the failure was related to the federal safety agency Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mercury Milan steering lock-up problems
33 of the 2,520 owner complaints about the Mercury Milan describe steering wheel locks up, most of them for the 2010 model year.
- owner complaints
- 33
- worst model year
- 2010
- typical mileage
- 94,000
By model year
Often reported together
Engine failure 17Power steering loss 8Stalling 1Loss of power 1
What owners say
The contact owns a 2011 Mercury Milan. The contact stated while driving 70 MPH, the steering wheel locked. The power steering assist warning light was illuminated, and the message "Service Advance Track" was displayed. The vehicle was driven to the contact's residence. The vehicle was not diagnosed or repaired. No further information was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000.
Power steering fault. Steering wheel locks up.
The contact owns a 2011 Mercury Milan. The contact stated that while driving at an undisclosed speed, excessive force was needed to steer the vehicle. The contact stated that the power steering fault warning light was illuminated. The contact stated that the failure recurred, and the steering wheel seized. The vehicle was towed to a local dealer, where it remained awaiting the diagnostic test and repair. The VIN was not included in the federal safety agency Campaign Number: 15V340000 (Steering). The manufacturer was made aware of the failure and advised to file a complaint with the federal safety agency Hotline. The approximate failure mileage was 150,000.
Power steering locked on me while driving
Power steering hydraulic locked on me twice while driving first time I was on express way and hit wall 2nd time I knew what was about to happen and of course steering locked and I almost crashed again this needs to be addressed because my research shows me folks have died from this but because it's not enough deaths it won't be recalled this is crazy why recall 2011 that has same part and not 2010
Tl* the contact owns a 2010 mercury milan. While driving 60 MPH, the steering seized and the power assist warning indicator illuminated. The contact managed to veer to the shoulder of the road. When the vehicle was turned off and restarted, it failed to reset. The contact managed to drive home. The contact scheduled an appointment with bright bay lincoln (1174 sunrise hwy, bay shore, ny 11706, (631) 666-6720) on october 10, 2019. The contact referenced the federal safety agency campaign number: 15v340000 (steering). The manufacturer was made aware of the failure and offered assistance with the repairs. The failure mileage was approximately 65,003.
Power steering activ trak warning came on displaying service power steering soon will driving to the store. Less than a mile down the road the steering wheel locked up. The activ trak said service power steering now. Very dangerous. The part needs to be recalled. Obviously there is still a substantial amount of 2010's on the highway. Despite the plant that it was manufactured in the part if still faulty and then recall needs to be honored on the 2010's as well before a life is lost or someone is seriously injured from losing control.
Tl* the contact owns a 2011 mercury milan. The contact stated that while driving at 50 MPH, the steering wheel seized. The power steering assist and traction control warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as the rack and pinion needing to be repaired. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was 114,000.
Tl* the contact owns a 2010 mercury milan. While reversing out of the driveway, the power steering seized and the steering wheel could not be turned. The manufacturer was contacted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 145,000.
Related recalls
Steering: electric power assist system
- What is wrong
- Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
- Risk
- If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
- Remedy
- Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1‑866‑436‑7332. Ford's number for this recall is 15S18.
Recall number 15V340000 · Recall details
Questions about the Mercury Milan steering lock-up
Which Mercury Milan years have steering wheel locks up problems?
The model years with the most reports are 2010 (20 complaints), 2011 (8 complaints) and 2008 (3 complaints).
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