2005 Mercury Monterey: complete transmission failure

Filed Jan 3, 2018 · Transmission · 145,000 miles · IN

Tl* the contact owns a 2005 mercury monterey. The contact stated that the gears failed to shift into drive and reverse without warning. The wheels spun when the failure occurred. In addition, the transmission was replaced prior to the failure by bill estes ford (450 n northfield dr, brownsburg, in 46112, (317) 852-2231). The failure continued and was taken back to the dealer for further diagnostic testing. The dealer stated that a manufacturer recall had been performed and provided no solution other than stating that the torque converter may need to be replaced. The manufacturer was notified of the failure, indicated that a recall had already been performed, and recommended the vehicle be taken to the dealer for diagnostic testing and repair. The vehicle was unable to be driven. The approximate failure mileage was 145,000.

Filed Nov 25, 2016 · Transmission · 70,000 miles · VA

While driving on a busy road I started to lose power and could not go over 30 MPH. I coasted home and had to call a tow to the dealership, williamsburg ford. The dealer confirmed that the transmission needed to be replaced. There had been a recall on this vehicle in 2012 for the torque converter which was replaced by the previous owner. However, it is obvious that the damage was already done and the transmission went out at 70000 miles which should not happen on any car. I sent you an email previously on this issue and have not heard back. I called ford and they said they wouldn't do anything about it. This is not right and something should be done. They should stand behind their product when it comes to safety.

Filed Nov 9, 2016 · Transmission · 170,000 miles · IN

I was stopped at a four way stop sign in my 2005 mercury monterey. Just as I pressed on the gas to move through the intersection, the transmission let go. I was fortunate that I could coast out of harms way. The car is now immoblie. This is the second catastrophic transmission failure on this vehicle. Transmission failed in july 2012 at 109k miles. Car was repaired according to ford specifications. Second failure on 11-8-2016 at 170k miles. Without warning the transmission disengages and the car does not move forward. A second failure related to the same issue 60k miles after the defect was allegedly corrected is unacceptable.

Filed Nov 1, 2016 · Transmission · 70,000 miles · VA

I submitted a complaint on this vehicle about two weeks ago. I wanted to add some additional information. Just to recap: this 2005 mercury monterey was recalled in 2012 for the torque convertor. The job was completed at a dealership by the previous owner when it had less than 30000 miles. The transmission went out again at 70000 miles. Traveling down a busy road I lost power and could not accelerate over 30mph and the RPM's jumped erratically and the transaxle light came on. Towed it to the dealer that confirmed it was the transmission and then towed it to a transmission specialist. They said the transmission was shot and replaced the following parts: master oh kit, band, piston, servo, torque convertor. The total cost was $1814.00. The mechanic confirmed that this should not have happened at 70000 miles and just a few years after the recall. The original torque convertor must have done more damage than what was repaired in 2012. I feel that ford should pay for the transmission rebuild as it is obviously a result of the original recall.

Filed Aug 27, 2012 · Transmission · FL

2005 mercury monterey. Consumer states problem with vehicle transmission *tgw the consumer stated the transmission was serviced at 75,000 miles three months ago. The consumer received a letter from ford stating the torque converter may fail due to worn gears in the converter. The letter also stated the parts were not available and he would be contacted when they became available. However, on july 10, 2012 the consumer was traveling on the interstate with the cruise control set on 68 MPH, when suddenly the vehicle lost power at about 200 yards from an exit ramp. He was able to coast off the interstate to a safe place and had the vehicle towed to the dealer. After the torque converter was replaced, the technician stated the second gear in the transmission went out.

Filed Aug 15, 2012 · Transmission · MN

2005 mercury monterey. Consumer writes in regards to reimbursement for transmission replacement *tgw the consumer stated he received a check from ford motor company for $1,450.00 to cover the expense of replacing the transmission. However, the consumer stated he paid $ 2077.11 and would like the entire amount to be paid.

Filed Apr 26, 2012 · Transmission · 68,000 miles · NJ

Our torque converter/transmission failed on our 2005 monterey. My wife was driving the vehicle on route 1 in edison, nj and it lost all gears. I called for emergency towing (it was a saturday evening 4/21) and had it brought to a repair shop. I went to ford's web site to see if there was a recall. I entered the VIN and no recall showed up. None. So, I proceeded to have the repair shop start to work on it on (4/23). Now I find that there is a recall (4/26) via a shady, intentionally misleading email from ford. Ford's customer service has been evasive and not helpful. They told me that later in the year torque converters would be available for the replacement, but mine has unfortunately already failed. Furthermore, if we had known that there was a recall, we would have had it towed to a ford dealer, not a local service shop. But their web site specifically said that no recall existed for the vehicle. We now have a vehicle 90 miles away from our home in a repair shop that is going to need major work and the van only has 68,000 miles on it. Ford has failed to help us with this. We have 5 children and this is our only family vehicle. They sold a faulty product, acknowledged it and still will not help us with it.

Filed Jan 2, 2012 · Transmission · 81,563 miles · IA

We were driving along a main highway when suddenly, without any warning at all, it was like the vehicle slipped into neutral and would no longer move - on the highway! We had our 2 young children in the car and were fortunately able to get it to the side of the road without a safety incident. We were 50 miles from home, had to have it towed to a dealer nearly 20 minutes away. Our diagnosis on the car was that the torque converter on the transmission failed. The dealer mentioned that he had seen this quite a bit on a few models with the same component, but when I questioned him on his comment he backtracked and said he shouldn't have said that. He told us it would take at least 3-4 days to repair and since we were far from home, we were stuck in another city with no transportation (as they wouldn't give us a loaner). Seeing our distress and knowing we were in a bad situation, he later offered to put 2 guys working on it to get it done by the end of the day. As we were in a strange town with a 4 and 6 year old (and we were on our way to celebrate the 6yr birthday), we were forced to rent a car if we didn't want to keep them in a ford dealership for the next 6 hours. When we returned to pick up the car, the service dept did pick up the tab on the rental car. Our final bill was $1,786.15 and a complete distrust of our ford product. We no longer feel particularly safe in the vehicle or w/our kids in the vehicle, especially after reading all the others that had similar problems to this and beyond. However, we are not in a position to buy a new vehicle and would like ford to take responsibility for something that seems an obvious defective design and/or manufacturing defect with their product. Peoples lives are at risk here - we are lucky we weren't hit from behind on the hwy when it suddenly lost power! Lucky!! Be responsible and do right by your customers ford!

Filed Oct 9, 2011 · Transmission · 68,700 miles · MI

My wife was driving home with my three year old son when our mercury monterey lost all power and could not accelerate. This left my wife & son stranded on the side of the road. Now after doing a little research I have learned this is a very common problem with the 2004 - 2005 ford/mercury minivans. I am extremely upset with ford motor co. This should have been brought to our attention when we purchased the van from the ford dealership. I went to the ford dealership because I thought I could trust them to buy a safe vehicle for my family. I guess I was wrong & all they are concerned with is selling cars, it doesn't matter to them if they are safe or not. If there is any information of ford covering the repairs on these vehicles please let me know. Times are tough & I really can't afford to replace the transmission in this van.

Filed Jul 1, 2011 · Transmission · 104,000 miles · FL

I was driving on interstate 75 at approximately 70 MPH. Without warning I heard a loud whining noise and I had no forward power. I somehow was able to steer the car to the side of the road. I required a tow and am being told that the transmission is gone, costing over $3000 to repair. I now know that numerous reports of sudden transmission failure have been made. I believe I should have been made aware of this problem.

Filed Apr 22, 2011 · Transmission · 93,353 miles · IL

I was driving vehicle (van) on a busy road and the RPM gage suddenly surged but the vehicle lost all power. I had to coast the van to the side of the road. I turned off the van and restarted it. The van would not engage in drive or reverse. I could not move the van and called for a tow truck. The van had been working perfectly. No loud noises or any difficulty shifting during or prior to the transmission failure. The transmission had to be replaced with a power train, and new torque converter by aamco for $3,008.52 I understand a complaint is already under investigation action #ea09019 there was not any fluid leaking all the damage was internal.

Filed Jan 24, 2011 · Transmission · 88,000 miles · MD

I purchased a used 2005 mercury monterey on january 22nd 2011. During test drive it felt great. Two days later I am feeling a jerking when taking off from a dead stop. I starting checking on line to see if there are problems with this vehicle. I was shocked to find over two hundred complaints of transmission failure! Why is it with so many similar incidents or problems that no one is doing anything about it?