2004 Mercury Monterey: complete transmission failure

Filed Dec 10, 2020 · Transmission · 93,000 miles · TN

Tl* the contact owns a 2004 mercury monterey. The contact stated that while her husband was driving 45 MPH, the vehicle stalled upon depressing the accelerator pedal. The check engine light was illuminated on the instrument panel prior to the failure. Due to the failure, the vehicle was initially towed to an independent mechanic and then to newton ford south (2010 n main st, shelbyville, tn 37160) where the vehicle was diagnosed with transmission failure. Upon investigation, the contact linked the failure to the federal safety agency campaign number: 12v006000 (power train) however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 93,000.

Filed Jul 15, 2013 · Engine, Transmission · 90,000 miles · OH

Tl* the contact owns a 2004 mercury monterey. The contact stated that while driving 70 MPH, the vehicle stalled without warning. The contact was unable to restart the engine and the rpms increased. The vehicle was towed to the dealer to have a diagnostic performed. The contact also stated that the transmission was replaced twice however, the failure was not corrected. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000 and the current mileage was 100,000. Updated 9/4/13 *cn the consumer stated the transmission failed four times.

Filed Jan 17, 2013 · Transmission · 122,817 miles · MA

This vehicle was included in a safety recall by the federal safety agency (12v006). The part involved (torque converter output shaft) in the recall failed in march 2011, long before the recalled was initiated. At the time, I was told by a ford service center that the transmission failed, even though it was only the torque converter that had failed. The whole transmission had to be replaced and this was done. When the recall notice was received in the mail and I went to ford service center, they gave us a refund for the amount that was authorized to replace just the torque converter, not the whole repair. Since the torque converter was replaced before the recall, the unsafe part is still in my vehicle. Ford now refuses to replace the unsafe part because they said that the federal safety agency agreed to only authorize one fix per vehicle. I would have to pay to get the vehicle made safe. I would like to know how this can be the case for a safety recall? The older, unsafe part can fail at any time, just like it did the first time when it failed on the entrance ramp to a congested interstate highway at rush hour with school carpool children in the vehicle. The federal safety agency should authorized an amendment to the recall to replace all defective parts.

Filed Aug 30, 2012 · Transmission · 86,200 miles · FL

I have 2004 mercury monterey. About 2 years ago my transmission failed at 67k and had to replace out of my pocket. Now there started another big issue in this car. Lately I park the van outside in the driveway. This happened several occasions since it started (especially in rainy days). I could start the car, but can not shift the vehicle into either forward or reverse. All kind of warning lights popup in this situation. Sometimes vehicle move few yards and then stall. Sometimes radio does not work. Then all of sudden when the day is sunny, van drives perfectly normal with no issues. This is extremely frustrated, I thought I purchased a good vehicle from the ford, but not anymore!! I consulted my local mechanic and he thinks somehow computer get wet and that cause the problem. Some days it drives 10-20 miles in highway and the problem start again with a sudden power loss. This is extremely dangerous in driving with south florida traffic. How come rain water seep into the computer? This is no doubt that this issue must be due to poor design by the car manufacturer. The federal safety agency should investigate this seriously since vehicle owners do not have any resolution due to bad design issue.

Filed Aug 27, 2012 · Transmission · 155,575 miles · PA

Tl* the contact owns a 2004 mercury monterey. While driving approximately 25 MPH, the transmission failed to operate. The vehicle was coasted to a stop and then towed to the contact's residence. Four months later, the vehicle was towed to an authorized dealer for a recall repair under the federal safety agency campaign id number:12v006000 (power train:automatic transmission:torque converter); however after the repair was performed the failure recurred within five hundred miles. The vehicle was taken back to the dealer who refused to repair the vehicle a second time. Currently the vehicle remained at the dealer without being repaired. The manufacturer was notified of the defect. The approximate failure mileage was 155,575.

Filed Jun 5, 2012 · Transmission · 51,162 miles · OH

2004 mercury monterey. Consumer writes in regards to a defective transmission *tgw the consumer stated he noticed the transmission was starting to slip. In may of 2008 the vehicle would not go forward or backward. The vehicle was towed to a repair shop where the transmission was replaced at a cost of $ 1985.00. The consumer received a recall notice in the mail regarding the defective transmission. The notice also stated if the torque converter had already been replaced, that addressed the specific issue, he may be eligible for reimbursement.

Filed Jun 4, 2012 · Body, Transmission · 138,306 miles · OH

Tl* the contact owns a 2004 mercury monterey. The contact stated that while driving 25 MPH the vehicle stalled. The vehicle was towed to the contact's personal mechanic and the transmission was replaced. Several months later while driving 25 MPH, a child passenger noticed that they could see the roadway from the third row seat. Upon investigation, the contact noticed that the vehicle had rust along the driver and passenger sides of the frame where the third row seat was connected. Two months later the vehicle would not start and was towed to the contact's personal mechanic but the failure had not been diagnosed. The vehicle was not repaired. The failure mileage was 138,306 and the current mileage was 173,476.

Filed Nov 1, 2011 · Transmission · 90,000 miles · PA

Tl* the contact owns a 2004 mercury monterey. The contact was driving 65 MPH when the rpms increased and the vehicle began to decelerate independently without warning. The vehicle was towed to an auto shop where the mechanic inspected the vehicle and informed the contact that the transmission failed and would need replacing. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 90,000.

Filed Sep 26, 2011 · Acceleration, Transmission · 124,800 miles · MN

It is a well cared for 2004 that all of a sudden started to have a little shake when accelerating. Once I got up past 50-55ish it almost went away. I assumed I had a wheel out of balance so when I had it in for an oil change a few days later, I had them do a rotation and balance. That really didn't fix anything and it got worse. If I was accelerating up hill(which I have to do a lot since I live at the bottom of a hill) then it was like I was driving over hundreds of broomsticks that someone had lay across the road. I took it to a shop (not my usual one, but it was very close to home) to see what they thought. They looked and said cv shaft. When I was able to get it into my regular shop two days later, they looked at it and said 'found transaxle output shaft bearing on right side axle very loose causing excessive movement with right axle.' he said the right axle was basically loose where it attached to the transmission. They said they would have to research if it was actually a bushing or a bearing in order to tell me the repair cost. Monday morning I get a call saying basically I need a new transmission. Now the vibration isn't as bad, but is still there. It also feels like it is wanting to take off while I am driving at a constant speed. Not chugging out, but like all of a sudden it gets a little surge of power then stops. Almost as if someone else is tapping on the gas pedal, then letting off. This happens whether I am using the cruise control or not.

Filed Aug 19, 2011 · Transmission · 101,000 miles · UT

Transmission failed at 101,000 miles on 2004 mercury monterey mini-van. The transmission failed with no prior warning or occurrences - all fluids and filters have been changed every 30,000 miles since van was purchased at 40,000 miles on odometer. This subsequent failure included the vehicles immobility/loss of power to transmission even when in gear. This failure requires that the transmission be completely rebuilt at a expense of $2500 - assumed that the cause of failure is due to excessive metal in fluid from failure of torque converter.

Filed Aug 5, 2011 · Transmission · 85,890 miles · MI

Tl* the contact owns a 2004 mercury monterey. The contact stated that while driving 30 MPH, the transmission malfunctioned. The contact stated that although he attempted to shift gears, the transmission failed to engage. The vehicle was towed to an authorized dealer, who diagnosed that the torque converter was defective and needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was 85,890 and the current mileage was 86,150.

Filed Apr 14, 2011 · Transmission · 69,500 miles · MI

2004 mercury monterey transmission failed at 69,000 miles with minor wear and tear. We have had the vehicle for 5 years and 4 months and vehicle had 16,000 miles when we purchased it. Transmissions are to last longer than 69,000 miles. That brakes down less than 900 miles per month which is well below the national average. In fact to further prove the point for 2 of the 5 years is was our sole vehicle for a family of 7 with 2 working adults. We contacted ford but we were "within our miles of the extended warranty but unfortunately the time expiration was september of 2010". We paid $1800 to have it replaced yesterday however it broke down again yesterday and we are waiting to hear from the shop again now. If anyone google's 2004 mercury monterey transmission issues there is a plethora of results including class action lawsuits.