Rear lift-gate failed to latch. Paid for assessment and repair in August 2024. I was told it could occur again that there is hatch issue with this vehicle. Eight months later, the rear lift-gate failed to latch again. I took it back to the dealership. While driving, it is unsafe as the warning lights are flashing on the dash and an alarm is screeching for the entirety of the trip. You cannot safely drive a vehicle when the door will not latch. After inspection of the vehicle, they advised to repair the lock assembly($770) though $180 was paid at first assessment . I was told this may not be the final solution to the problem. This time there was no discussion of the hatch issue with this vehicle. Hmmm, there is an online forum for other Nissan owners with the same problem. I never received any warning lamps prior to the issue. The rear lift hatch was working until it wasn't. Thank goodness I was not on a road trip (I have two adult children who live out of state). It is unnerving and unsafe to drive while all of the warning lights and sounds are ON all while your rear door is unable to latch. In my opinion, this is a SAFETY issue. There have been two class action suits on the 2017 Murano. One for foggy headlamps and one for the CVT transmission. I did not join the suits. At the time I was contacted, my headlamps were not foggy, now they are. Knock on wood, I have no issues with my transmission. I can drive safely with foggy headlamps. I can NOT drive safely when my rear door will not latch. There are 3 buttons for this feature (the dash, the rear door, and the glove box). The button in the glove box allows you to turn off the auto lift feature. Even when you turn it off, the door will not latch. In my opinion, there is a faulty design. This should be a RECALL, not a repair. I am long past the days of soccer and basketball tournaments where a rear door gets a workout. It's just me. Having a door close and latch seems fundamental to the safety of a vehicle.
Nissan Murano door locks problems
219 of the 5,970 owner complaints about the Nissan Murano describe doors won't lock, open or latch, most of them for the 2005 model year.
- owner complaints
- 219
- worst model year
- 2005
- typical repair cost reported
- $1,500
- typical mileage
- 70,000
By model year
Often reported together
Key fob 26Won't start 2Stalling 2Headlights 2CVT failure 2Airbag light 2Warning lights 1Transmission failure 1
What owners say
While driving car several times on the highway, when accelerating all power went out from the CVT transmission (like running out of gas), rendering the car without power on the highway. This was and continues to be a big concern as we were left on a high speed road with no power to move the car. This has occurred several times and we have been fortunate to be in the right hand lane to get off the main road and not cause an accident. This condition is known by Nissan and other repair facilities as the Infiniti dealer in Orlando, Fla conducted a diagnostic test and noted the car needed a transmission replacement at approximately 88,000 miles. This replacement was for $12,220 dollars, which was far more than the car was worth and with a car that should have many more miles left to operate and maintained very well. As this is a major safety issue, one of several with this car, we are submitting another incident report indicating our concern with this car, which there are many (rear subframe rusting, rear passenger door locks). The car got towed approximately 200 miles to our local mechanic who knew of these issues, but after a few days of test driving could not duplicate the issue on local roads. We still operate the car on local roads below highway speeds, but are concerned that at any point power will be lost. Even selling the car is an ethical dilemma for us as we know of several safety issues submitted to the federal safety agency and Nissan has not issued any recalls or corrections to this year vehicle. Someone from the federal safety agency should take action with Nissan to recall this vehicle for safety issues! As with other incidents, we have all the documentation from these events.
The door locks for this vehicle are unreliable. I have had to replace all 4 on this vehicle and many other locks on my previous 2 Murano vehicles. They will not lock/unlock reliably. Sometimes they will not unlock when exiting the vehicle. They cannot be counted on in an emergency to unlock.
My driver door will not open and I can't figure out how to get it open. I would roll the window up and it sounded like it was snagging on something it would stop with a inch to go and the door would pop open then I roll the all the way down and it snagged on something and door would finally shut. Now it's stuck shut
Driver side door remains locked, and can only be opened if proper force is applied to the lock and the interior door latch is used.
Tends to happen when it is warmer weather outside - all four door locks will not operate correctly (unlock or lock) with keyfob. Life gate will also not unlock or lock correctly unless passenger side doors are unlocked. Safety concern. Has been happening for a couple years now but just found out about this website.
Front radar unavailable due to obstruction light illuminates after approx 10-15 min of driving though no obstruction exists. Rear hatch button & outside door lock buttons intermittently work.
Tl* the contact owns a 2014 nissan murano. The contact stated that due to severe battery discharge, the contact was unable to exit the vehicle. The contact stated that there was not a manual door handle inside of the vehicle to open the door. The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 78,000.
The fuel sending unit have a problem and my gas gauge is not work right and passage side door lock don't work right when lock the with the remote are door switch and when I start the vehicle up it take a long time to start up in the winter morning or when I turn the vehicle off it don't start back upright away.
My car doesn't have automatic door locks, for 3 times now my doors have locked while running and the doors were closed. My car locked my grandson, which is 6 years old in, and the last time was yesterday on 10/09/2019. My husband had to break the window to get in the car. This is a serious hazard. My doors aren't suppose to be locking themselves. I need answers for this situation
Related recalls
No recalls on record for this model year.
Questions about the Nissan Murano door locks
Which Nissan Murano years have doors won't lock, open or latch problems?
The model years with the most reports are 2005 (98 complaints), 2004 (38 complaints) and 2009 (27 complaints).
How much does it cost to fix doors won't lock, open or latch on the Nissan Murano?
Owners who mentioned a price put the repair at about $1,500 (median of 56 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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