2017 Ram 2500 suspension problems

Filed Jan 17, 2023 · Steering, Suspension · GA

The steering components are causing it to be difficult keeping the vehicle in the driving lane; the vehicle wanders from side to side. Two seperate Dealers cannot locate the problem.

Filed Jul 13, 2022 · Steering, Suspension · CA

Recall for the drag link on this series of 2500 trucks calls for welding an adjustable part of the steering linkage - the drag link jam nuts, rendering that part non-adjustable. Once welded, to then perform an alignment the welds would need to be carefully ground off, alignment work performed, and then once again everything re-torqued and welded back in place per the recall advisory steps. Also consider the effects of welding, grinding, and welding again and again over the life of this HD truck. An alignment is critical to towing thousands of pounds, pulling to the side and overcorrecting while towing a load because a simple alignment is no longer possible is arguably just as dangerous as the original issue attempted to be mitigated (loss of steering). The correct fix for this safety issue is to replace this drag link component, not render the truck unusable. A new drag link without this issue has been engineered and made available for sale, but my VIN says its not eligible for it as a covered recall repair. This is an OEM design failure with a short-sighted workaround that renders the vehicle useless over time; seems ridiculous for the customer to be financially responsible for this failure. Attached photo is of the welded, "recall completed", drag link on my now horribly misaligned truck.

Filed May 18, 2022 · Suspension · OH

The contact owns a 2017 Ram 2500 trailered to a 2022 Quality Cargo trailer. The contact stated that while transporting the trailer, the contact noticed that the trailer was not aligned correctly. The trailer was taken to the dealer and the contact was informed that the leaf springs had started to detach from the axles. The trailer was not repaired. The trailer was traded and replaced by another trailer. The manufacturer was made aware of the failure. The approximate failure mileage was unknown.

Filed Sep 8, 2021 · Steering, Suspension · TX

Had certified preowned truck aligned after purchase and shop could not adjust front end to stop pull to the right. Took it back to the dealer and they replaced a drag link (but tech said it had nothing to do with the pull) and the second time they rotated front tires left to right. Still pulls to right. Googled problem and I find that it is a common problem with Ram trucks but requires an after market install of ball joints to be able to adjust for the pull. Overheard a service writer who stated “ you can’t align a Ram”.

Filed Jan 19, 2021 · Steering, Suspension · 66,000 miles · TN

Front passenger side underbody frame bolt & nut came out causing load noise and frame engine support shifted down 25mils and forward. Occurred in parking lot 5 MPH going over speed bump. Requested dealership to check all other underbody torque setting.

Filed Nov 6, 2019 · Steering, Suspension · 53,304 miles · CA

Unknowing ling had fca dealership perform recall 19v‑021, drag link assembly. By the dealership conducting this it now makes my vehicle illegal for towing per the federal motor carrier safety regulation ss 393.209 (d) steering system. Universal joints and ball-and-socket joints shall not be worn, faulty or repaired by welding. The steering gear box shall not have loose or missing mounting bolts or cracks in the gear box or mounting brackets. The pitman arm on the steering gear output shaft shall not be loose. Steering wheels shall turn freely through the limit of travel in both directions. I have contacted the fca dealership and they will not replace the part that they have welded therefore making my vehicle illegal if inspected.

Filed Jul 31, 2019 · Suspension · 15,000 miles · NY

Tl* the contact owns a 2017 ram 2500. The contact stated that there was an unknown recall repair that required welding the alignment bars and nuts. The dealer who performed the repair was goldstein chrysler jeep dodge ram (968 new loudon rd, latham, ny 12110, (518) 785-4156). While the vehicle was receiving an alignment from an independent mechanic, the welding repair was discovered. The contact called the dealer back and was informed that they had to wait for another recall for the full repair. The contact was referred to the manufacturer. The manufacturer stated that they would not approve any more repairs and transferred the contact to the federal safety agency. The contact was concerned that if another alignment was needed, it would be hampered by the parts being welded. The failure mileage was 15,000.

Filed Jul 26, 2019 · Steering, Suspension · 192,000 miles · KY

Had the ram 3500 recal corrected with a spot weld at the don franklin somerset kentucky dealer. It may be approved the federal safety agency but according to dot officers it is an illegal fix. Stated that it isnt approvec by the fmcsa. If I am shut down due to tnis spot weld, I will loose revenue in the thousands. If there is a permenent fix it needs to be done asap.

Filed Jul 9, 2019 · Suspension · 66,000 miles · WV

I took my 2017 ram 2500 into the local dealer, urse dodge, for a draglink recall. Ram's repair for draglink recall was to weld jam nuts. The welding of the jam nuts completely disabled the functionality of the link for purposes of proper alignment to the truck. I have talked to ram customer care and the local dealer urse dodge, both urse and ram customer service claim that welding the is the recall repair as of now. Nowhere can I find any statements of a final and permanent repair coming. I noticed tire wear on my tires and took the truck for an alignment to ntb in bridgeport wv. (I have had my truck aligned there about every 5000 miles for the last year, or approximately 6 times in the last year. Truck currently has 67,000 miles on it.) on this occasion my truck was out of alignment but ntb could not adjust it because urse dodge had welded the jam nuts. I called urse, and they made me an appointment to check my alignment. On monday 7-1-2019 the mechanic at urse dodge cut the welds from the jam nuts using a die grinder, cutting tool, aligned my truck, and then tightened the nuts without re-welding them. This in effect "un-repaired" my recall. My concern is, 1. The original welding and the heat and other reactions to the jam nuts have weakened and stressed the metal in both the jam nuts and the adjusting sleeve the nuts were welded to. 2. The cutting and removing the weld, with the heat and the physical damage involved in removing the weld, has further weakened and stressed the metal. 3. The draglink is not able to perform to it's original engineered design with this welded fix. 4. This "fix" will cost consumers hundreds of thousands of dollars over time replacing not only these altered draglinks, but tires that wear because of the inability to adjust the alignment to specifications. 5. This temporary repair compromises the safety of these vehicles. *bf *dt

Filed Feb 5, 2019 · Suspension · 35,771 miles · TX

During a recall service of my ram truck at local dealership I was told that the front right tire showed excessive wear on the outer layer. Bought, and got 4 new tires installed. Got alignment. Truck leans noticeable to the front right. Alignment person told that truck has a suspension problem.