2014 Ram Promaster: stuck in gear or won't shift

Filed Aug 29, 2024 · Electrical, Engine · 61,600 miles · NY

The contact owns a 2014 Ram Promaster 1500. The contact stated that water was leaking from the roof into the cabin of the vehicle and engine compartment, causing several electrical failures. The contact stated that the vehicle would only drive in LIMP Mode. The vehicle was towed to an independent mechanic who diagnosed that the oil pressure sensor, transmission sensor, torque converter pressure sensor, and hydraulic pressure sensors were faulty. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted regarding the failure. The failure mileage was 61,600.

Filed Jan 25, 2018 · Engine, Fuel system · 15,000 miles · MD

When we drove 2014 ram promaster off the lot the "check back door" light was on and back door would not latch properly. Dealer ordered new latch and replaced it twice, but door still does not always latch. At approximately 15k miles, check engine light went on and 2014 ram promaster went into limp mode. Took to dealer (tate chrysler jeep dodge, 5629 buckeystown pike, frederick, md), where throttle position sensor was replaced, but this did not fix problem. Continued to have problem with engine light/limp mode. While in limp mode, rpms did not drop below 1500, making stopping and control of vehicle difficult, and vehicle would not travel above 45 MPH, making highway travel dangerous. The second time we took it to the dealer, they replaced the main computer/PCM, but service manager advised us, "I wouldn't take this van on long trips", as he still wasn't sure they fixed the problem, or that it was safe to drive. At approximately 16k miles, we heard a loud noise in the engine, took van back to dealer (tate chrysler jeep dodge of frederick, md), and were told that it had a broken fly wheel. After repair, seat belt and battery lights remained on. Dealer replaced instrument cluster. At 18k miles, we heard a noise in the engine, dealer indicates that idler pulley has failed. For each of these repairs, dealer has kept van for 2-3 weeks. Dealer advised us again not to drive vehicle on "long trips", but to stay local. They did not advise as to when the vehicle may be safe to drive normally.

Filed Dec 20, 2017 · Transmission · 170,890 miles · MI

Driving 68 MPH on interstate & transmission goes into neutral with no warning. Dash lights say "servicetransmission" and engine light on! Coast to side of road, will not go into gear. Found that by using obd2 code reader and resetting codes, turning engine off then back on, it will drive normally again. Happens randomly. It may perform normally for 5 miles or 5000 miles before it happens again. Transmission performs perfectly between occurrences. Vehicle taken to 4 different dealers. They want to replace every sensor/part that came up in codes, and we did pay to have 2 replaced and it's still occurring. We think it's a voltage /ground issue but service departments act like they don't want to hear that. We had to coast off and merge back on I 85 by atlanta, ga 6 times just about getting run over by heavy traffic. We have called fca and they offered no assistance. There was a wiring harness recall for promasters in 2014 but they say our vehicle isn't on list. We have lost $10,000 revenue for december and are out about $1800 for parts we didn't need. None of the ram business link service dept. Know how to fix vehicle. We called ram complaint line and they offered no advice. This problem puts ourselves and other drivers in a dangerous situation when we have to coast off interstate or pull off highways with no shoulders or in construction zones.

Filed Dec 7, 2017 · Fuel system · 200 miles · GA

Tl* the contact owns a 2014 ram promaster 2500. Within less than two weeks of owning the vehicle, the check engine and regen warning indicators kept randomly illuminating. The vehicle went into limp mode several times and the dealers (ed voyles chrysler dodge jeep ram, 789 cobb pkwy se, marietta, ga 30060, (770) 429-1100), (benchmark chrysler dodge jeep ram, 1313 grants mill way, birmingham, al 35210, (205) 957-1313), (columbia chrysler dodge jeep ram fiat, 106 s james campbell blvd, columbia, tn 38401, (931) 548-0109), (green dodge, 3801 wabash ave, springfield, il 62711, (217) 522-1222), and (paulding chrysler dodge jeep ram, 1246 old griffin rd, dallas, ga 30157, (770) 769-1853) were unable to provide a solution after numerous repairs. The manufacturer was notified of the failures and was unable to provide a remedy to multiple dealers. There had been several misdiagnoses; therefore, there was no solution to repair the failure concerning the dpf being clogged with soot. The ECM, limp mode, and other warning indicators continued to flash, causing the contact to have to tow the vehicle numerous times. The approximate failure mileage was 200.

Filed Dec 7, 2017 · Fuel system · 2,500 miles · GA

Tl* the contact owns a 2014 ram promaster 2500. Within less than two weeks of owning the vehicle, the check engine and regen warning indicators kept randomly illuminating. The vehicle went into limp mode several times and the dealers (ed voyles chrysler dodge jeep ram, 789 cobb pkwy se, marietta, ga 30060, (770) 429-1100), (benchmark chrysler dodge jeep ram, 1313 grants mill way, birmingham, al 35210, (205) 957-1313), (columbia chrysler dodge jeep ram fiat, 106 s james campbell blvd, columbia, tn 38401, (931) 548-0109), (green dodge, 3801 wabash ave, springfield, il 62711, (217) 522-1222), and (paulding chrysler dodge jeep ram, 1246 old griffin rd, dallas, ga 30157, (770) 769-1853) were unable to provide a solution after numerous repairs. The manufacturer was notified of the failures and was unable to provide a remedy to multiple dealers. There had been several misdiagnoses; therefore, there was no solution to repair the failure concerning the dpf being clogged with soot. The ECM, limp mode, and other warning indicators continued to flash, causing the contact to have to tow the vehicle numerous times. The approximate failure mileage was 2,500.

Filed Aug 1, 2017 · Transmission · 12,000 miles · OR

In motion, vehicle transmission would not shift to higher gear. Speed for merging onto 45mph road was limited to 25 or 30. Vehicle has only 12,000 miles on it. Dealer has attempted repair by rebuilding transmission but when vehicle was test driven problem remained.