2020 Ram Promaster: complete transmission failure

Filed Feb 5, 2026 · Driver assistance, Engine · 69,580 miles · FL

The contact owns a 2020 Ram Promaster 1500. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked, and the transmission downshifted unexpectedly. The check engine warning light illuminated. In addition, while shifted in reverse(R), the vehicle failed to function as intended. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that parts were not available to repair the vehicle. The vehicle remained at the dealer for over a year and a half. The vehicle was repaired. The contact stated that on the day the contact was supposed to pick up the vehicle, the contact noticed oil stains on the ground. The contact stated that an abnormal sound was coming from the steering wheel when the gear lever was in reverse(R). The steering wheel failed to function as intended; when the steering wheel was moved, the steering wheel remained frozen in position, and force was used to turn the steering wheel. The maintenance record showed that service was performed. However, when the contact checked the oil, the oil was black, and there was a rotten odor coming from the oil and the vehicle remained at the dealer. The contact later received notifications of the federal safety agency Campaign Numbers: 25V552000 (BACK OVER PREVENTION) and 25V720000 (ENGINE AND ENGINE COOLING). The contact stated that when the heater was activated, heat was coming from the vents on the passenger side, and heat failed to come from the driver’s side. The contact was informed that the vehicle was repaired. The vehicle was retrieved, and days later the transmission failed to function as needed. The dealer was contacted; however, the contact was informed that the transmission had been repaired and no more repairs were needed. The manufacturer was made aware of the failure and the contact was informed that a field inspector would be sent to inspect the vehicle at the residence. The contact stated that days later the manufacturer sent a letter that the case was closed. The failure milea

Filed Dec 5, 2025 · Steering, Transmission · FL

formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist that this is the " Normal Operation ", but this is a defect according to the owner’s manual. The transmission is covered by the manufacturer’s warranty, and the supposedly replaced parts are covered by the GWC Warranty. November 14, 2025, the vehicle was transported to Miami Lakes Chrysler Jeep Dodge RAM to be inspected by Mr. Christopher Byrne (Bosch EAA, [XXX] ), the technical inspector assigned by Stellantis to conduct the evaluation. After returning home with the vehicle following this inspection, new oil leaks became evident, apparently originating from the engine. It has now been one month and ten days since my initial communication with Stellantis FCA, and I have not received a single official update regarding the status of my claim. Likewise, ten business days have passed since the inspection performed by Mr. Byrne, without any delivery of the diagnostic results, findings, or a corrective action plan. I appreciate your attention to this matter and expect it to be handled with the urgency and rigor required for a case involving mechanical safety risks and manufacturer responsibility. I look forward to your prompt response. Finally we have not received an effective response, and the vehicle remains inoperable at my residence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 17, 2025 · Steering, Transmission · FL

I am writing to formally file a complaint for gross negligence, excessive delays, and repeated mechanical failures regarding my RAM 2020 ProMaster1500 HR; VIN: [XXX] at the authorized dealership Bomnin-Doral in Miami, FL. The vehicle remained at the dealership for 1 year, 4 months, and 18 days due to transmission damage and other mechanical issues. Five days after final delivery, the transmission failed again. Despite multiple attempts to communicate, no effective response has been received, and the vehicle remains inoperable at my residence. A steering issue also persists: when turning the wheel fully to the left or right, it does not return to its original position and must be manually assisted, posing a serious accident risk, especially in turns under 90° or U-turns. The dealership claims this is “NORMAL,” which we strongly dispute. The transmission is covered by the manufacturer’s warranty, and other damaged parts by the GWC (POWERTRAIN PLUS) warranty. These problems have caused significant financial losses to my business, family, and me personally, as well as severe impacts on our health and emotional well-being. Personally, the stress and frustration led me to the Emergency Room at Jackson West Hospital, where I was diagnosed with an ischemic stroke (Right MCA Stroke) and later surgically treated at Jackson Memorial Hospital. To date, no one has contacted us or provided an effective solution, which constitutes gross negligence and a flagrant violation of my consumer rights. I request that this case be reviewed immediately, and a fair investigation be opened so that actions like this do not go unpunished. I also request full financial compensation for all damages, including emotional and moral distress, punitive damages, and a full refund of the vehicle. I have videos and other photos that I can send but it doesn't like me send it because the videos and photos are too big in storage, but I can send it via email. Sincerely and at your disposal INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO

Filed Oct 15, 2025 · Transmission · 95,000 miles · WV

The contact owns a 2020 Ram Promaster 1500. The contact received notification of the federal safety agency Campaign Number: 23V301000 (POWER TRAIN). However, the dealer refused to replace the transmission. The dealer informed the contact that replacing the transmission was not included in the remedy. The contact stated that the failure of the transmission caused the front pump to not function as intended. The contact stated that on a separate occasion, the transmission failed to function as intended. The contact attempted to shift the gear lever; however, the transmission failed to engage as intended. The vehicle was taken to the dealer, and the Powertrain Control Module calibration software was updated. The contact stated that the vehicle remained at the dealer. The manufacturer was made aware of the failure but provide no assistance. The failure mileage was 95,000.

Filed Apr 7, 2025 · Transmission · OR

Transmission failure: Debris that caused the need for the 44A recall clogged the internal pump causing seizure. RAM service stated the need for transmission replacement, my cost.

Filed May 6, 2024 · Transmission · TN

The vehicle fails to go into gear when placed in DRIVE until the accelerator is pressed. It then shifts extremely hard into first gear and continues to shift with a hard thump into sequent gears until it reaches the higher gears. Extremely dangerous in city traffic. I managed to get the vehicle to a dealership for a warranty repair. They diagnosed the problem as a defective transmission. After five months of waiting, a new transmission was received and replaced. However, it didn't fix the problem. The dealership's fix was to order a second transmission. I'm still waiting with no ETA after eight months.