2019 Ram Promaster: complete transmission failure

Filed Sep 7, 2026 · Transmission · CA

The Future CDJR dealership in Concord, CA failed to remedy FCA safety recall ID 61A / the federal safety agency Campaign 23V‑301 defect and instead introduced a new mechanical binding and shifting failure, creating a severe highway breakdown and rollaway risk. The initial recall repair service of replacing a part (compounder) within the transmission failed. A new transmission was installed and failed as well during vehicle delivery attempt. The vehicle has been with the dealership for 3 weeks at the time of the posting of this complaint. I don't know when or if my vehicle will be roadworthy again.

Filed Apr 19, 2026 · Acceleration, Transmission · FL

I own a 2019 Ram ProMaster. The vehicle previously received the manufacturer recall repair for the transmission park issue (software update). After the recall repair, the vehicle experienced a safety issue where it would roll freely while in “Park,” as if it were in neutral, even though the dashboard indicated “P.” This created a rollaway risk. This happened August 2025 intermittently. Miles on the vehicle 68k. I recently (4/17/2025) serviced the transmission (approximately 73,000 miles) and found significant internal damage evidence. The transmission fluid was heavily contaminated, and I found approximately 11 square metal fragments around 1/4 inch in size inside the transmission pan and filter. This amount and size of metal debris indicates internal transmission failure. The prior rollaway condition combined with internal debris suggests the recall repair did not fully resolve the defect. Although the vehicle is currently engaging Park, the condition was intermittent and may reoccur without warning. This presents an ongoing safety risk of unintended vehicle movement. I am concerned that the recall remedy (software update) is insufficient to address mechanical failure inside the transmission, and that other vehicles may have the same unresolved defect.

Filed Jan 20, 2026 · Transmission · GA

The powertrain transmission failed after a prior warranty replacement. The vehicle began experiencing improper and delayed gear shifting, loss of power, and inability to maintain speed. This condition made the vehicle unsafe to operate, especially in highway traffic, as it could not respond properly to normal driving conditions or surrounding vehicles. The problem was confirmed by a dealership, and all diagnostic procedures and documentation requested by the manufacturer were completed. The vehicle has been out of service for several weeks awaiting another warranty transmission replacement, with no estimated timeline provided. The transmission is currently at the dealership and available for inspection upon request. No crash occurred, but the failure created a serious safety risk due to loss of drivability in traffic.

Filed Sep 20, 2024 · Transmission · 55,000 miles · CA

The contact owns a 2019 Ram Promaster 1500. The contact stated while driving from a complete stop, the RPM’s increased, but the vehicle hesitated to respond. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that the failure could not be replicated. Additionally, the contact stated while driving 65-70 MPH, the transmission downshifted to 2nd gear and remained stuck in 2nd gear. The check engine warning light was illuminated. The contact was able to drive to the workplace, and the contact added transmission fluid to the vehicle. The contact resumed driving; however, the vehicle made an abnormal grinding sound. The contact stated upon returning to the workplace, the contact noticed that the transmission fluid had leaked into the engine compartment. The vehicle was towed to a second dealer, Future Chrysler Dodge Jeep Ram of Concord (2121 Diamond Blvd, Concord, CA 94520), where it was diagnosed and determined that the transmission needed to be replaced. The dealer advised the contact that the vehicle could not be repaired under the transmission warranty because the contact had personally replaced the transmission fluid and filters. The dealer informed the contact that the failure was not related to the federal safety agency Campaign Number: 23V301000 (Power Train); and provided an estimate for the repair. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.

Filed Sep 16, 2024 · Transmission · CA

Owner of 2019 Promaster 1500 Transmission failed at 24K, Took to Hilltop CDJ in Richmond Ca. Transmission, under warranty, replaced. 6 Months later I took back to them, As when I engaged the transmission to drive or reverse, There was a 2 min hesitation before the trans kicked into gear. It was never in park. Hilltop kept for 1 week, stated they could not replicate. I drove it that way for over a year. 6 months ago my transmission would not stay in gear, and in calling Hilltop was told the newer trans was not under warranty. I was advised by Warner Transmission that my issue might be caused by a clogged trans fluid. I did a trans fluid and filter replacement. I had the truck towed to their Concord Ca dealer, who told me I was under warranty, but because changed the trans fluid and filter, I had void the warranty. The recall calls for Trans Replacement. I spoke to a Recall manager regarding the trans and the issues I had right after. They agreed the truck is under recall. When calling dealer with this information, they refused to accept