2020 Ram Promaster problems

Filed Nov 3, 2026 · Body, Engine · IL

I am writing to file this formal complaint regarding the purchase of a 2020 RAM ProMaster 3500 Cargo Van, which I purchased from High Quality Auto Group on May 11, 2026, for approximately $30,000. Before completing the purchase, I initially test-drove another vehicle that I was interested in purchasing. I was subsequently told by the dealership that the finance company would not approve me for that vehicle. The dealership then presented me with a different 2020 RAM ProMaster 3500 Cargo Van and told me that this vehicle would be a better option because it had fewer miles and was a heavy-duty model. Based on these representations and my understanding that this vehicle was a better option for my needs, I agreed to purchase it for approximately $30,000. Within 15 days of the purchase, the vehicle began experiencing serious mechanical issues. I promptly returned to your dealership to request assistance; however, I was denied service. I later took the vehicle to an authorized RAM dealership for a professional inspection and diagnostic evaluation. The diagnostic identified multiple issues, including: A coolant/antifreeze-related issue requiring service; A defective fuel pump; Failure of the air-conditioning system; and Abnormal engine noise requiring further diagnosis and repair. Additionally, after the purchase, I obtained a Carfax Vehicle History Report that revealed that the vehicle had been involved in an accident in 2024. I was not aware of this accident history at the time I purchased the vehicle, and this information was not disclosed to me before or during the sale, to the best of my knowledge. I later discovered that the vehicle I purchased had significant mechanical problems in addition to the accident history. These circumstances have resulted in financial losses, repair expenses, lost time, and disruption to my work. I respectfully request that High Quality Auto Group provide a fair and prompt resolution to this matter. I request consideration of one or more of

Filed Aug 10, 2026 · Driver assistance, Engine · 36,000 miles · GA

The contact owns a 2020 Ram Promaster 3500. The contact received notifications of the federal safety agency Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse(R), the back over prevention camera failed to properly operate and failed to display an image of the rear of the vehicle. The failure was intermittent. The coolant level failed to remain at the proper levels and coolant needed to be added frequently. The contact stated that the battery suddenly lost power and need to be recharged more frequently. The dealer was contacted several times; however, the part to do the recall repair was not yet available. The dealer was recently contacted, and the contact was informed that an inspection was needed before ordering the parts. The dealer stated that it might take a day or two to complete the inspection and order the parts but could not provide a time for when the parts would be received or when the repair would be completed. The manufacturer was not made aware of the issue. The failure mileage was approximately 36,000.

Filed Aug 8, 2026 · Electrical · TX

Related recall: the federal safety agency 25V720000 / Chrysler 67C — "The electrical circuit for the radiator fan may overheat." Fire/injury: No fire / no injuries; component overheated and burned/melted. Complaint narrative (paste this into the form) The radiator cooling fan on my 2020 Ram ProMaster 3500 (3.6L gasoline V6) repeatedly became stuck running / would not shut off on multiple occasions. The cooling fan electrical circuit overheated, and the fuse and fuse box (power distribution center) burned and melted, which in turn damaged the adjacent wiring harness. The fuse did not protect the circuit before the overheating and thermal damage occurred. This is the identical failure mode described in the federal safety agency recall campaign 25V720000 (Chrysler recall 67C), which states that "the electrical circuit for the radiator fan may overheat" and that "electrical circuits that overheat increase the risk of a fire," with a remedy of replacing the cooling fan module and fuse. My vehicle is a 2020 ProMaster, within the 2018–2026 model years covered by that recall. However, when I contacted Ram/Chrysler, I was told my VIN is not included in the recall population. I am filing this complaint because my vehicle experienced the exact defect the recall was issued to address — a stuck-on radiator cooling fan causing the fan electrical circuit to overheat and burn the fuse box and wiring harness, creating a fire risk. I had to pay to repair this damage. I request that the federal safety agency review whether the recall population should be expanded to include my VIN and other affected vehicles exhibiting this same failure. Documentation available on request: photographs of the burned/melted fuse box and damaged wiring harness, and repair invoices showing replacement of the cooling fan/fan module, fuse box, and wiring.

Filed Jun 17, 2026 · Driver assistance · TX

The rear backup camera is intermediate and does NOT provide a visible image 90% of the time. When the vehicle is in reverse the display reports a message, "Camera System Unavailable". The van doesn't have rear or side windows and makes it nearly impossible to safely backup the vehicle.

Filed May 26, 2026 · Engine · 120,000 miles · NJ

The contact owns a 2020 Ram 3500. The contact stated that the vehicle, began to make a loud noise, and misfired. The vehicle was taken to the dealer where it was diagnosed with repaired; however the issue persisted. The vehicle was not taken for repairs again. The manufacturer was notified of the issue. The approximate mileage 120,000.

Filed May 26, 2026 · Engine · OH

The contact owns a 2020 Ram Promaster. The contact received notification of the federal safety agency Campaign Number: 25V720000 (Engine And Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Filed May 21, 2026 · Driver assistance · 65,000 miles · CA

The contact owns a 2020 Ram Promaster. The contact received notification of the federal safety agency Campaign Number: 25V552000(BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving in reverse the camera screen displayed upside down and/or distorted. The cause of the fialure was not determined. The failure mileage was 65,000.

Filed May 13, 2026 · Driver assistance, Electrical · CA

The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent "Camera System Unavailable" message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists after engine restart. The only temporary resolution has been extended power-off periods. The dealer confirmed this vehicle is covered under Manufacturer Recall 59C / the federal safety agency Recall 25V‑552 but stated no remedy parts are available. No written service record was created for this report. No interim remedy or timeline was provided. The recall was issued August 2025 and as of May 2026 remains unresolved. This constitutes a direct safety hazard during reversing maneuvers, consistent with the federal safety agency's own safety risk description for this recall.

Filed Apr 16, 2026 · Electrical, Visibility · MI · crash

Pertaining to the open recall: Manufacturer Recall Number59C the federal safety agency Recall Number25V-552 We had called last year when the back camera started acting up; was told there was a pending recall to release by the end of the year (Dec 2025). Called back January 2026 to see about a fix on the recall, was notified they have the recall, but there wasn't a part for the fix yet and to call back later. Called back March 2026 because the issue seems to be getting worse and the rear camera sometimes just doesn't turn on at all; and was told there was still no part yet. So was going to wait another two months before calling again. But today (April 2026) one of our drivers accidently backed into a truck, luckily all of our drivers have been hyper cautious so they weren't going very fast so there were no damages to the other vehicle. Not having a fix for the rear view camera system still, has made our drivers feel uneasy when they have to take this van out. It's definitely a huge safety issue, especially since there is no visibility to look out the rear windows. A fix for this would be greatly appreciated.

Filed Apr 13, 2026 · Driver assistance · NY

Recall from 2025 every time I call they telling me the part is not available The rear view camera thermal fatigue cracks Increasing the risk of a crash