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2012-2014 Ford Edge, Ford Flex and others recall: axle shaft

Ford Motor Company reported this safety recall on July 2, 2014. It covers about 83,250 vehicles.

vehicles affected
83,250
reported
Jul 2, 2014
owners notified
Aug 4, 2014
related complaints
389

Power train: axle assembly: axle shaft

What is wrong
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Risk
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S10.

Recall number 14V393000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 389 complaints about transmission problems.

2012 Ford Edge2013 Ford Edge2014 Ford Edge2013 Ford Flex2014 Ford Flex2013 Ford Taurus2014 Ford Taurus2013 Lincoln MKS2014 Lincoln MKS2013 Lincoln MKT2014 Lincoln MKT2012 Lincoln MKX

Questions about recall 14V393000

Is there a recall on the 2012-2014 Ford Edge, Ford Flex and others axle shaft?

Yes. Recall 14V393000, reported on July 2, 2014, covers about 83,250 vehicles.

What is the fix for recall 14V393000?

Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1‑800‑392‑3673. Ford's number for this recall is 14S10.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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