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2013-2016 New Flyer C40LFR, New Flyer XD35 and others recall: software

New Flyer Industries Ltd. reported this safety recall on April 19, 2016. It covers about 1,897 vehicles.

vehicles affected
1,897
reported
Apr 19, 2016
owners notified
May 4, 2016
related complaints
1

Electrical system: software

What is wrong
New Flyer Industries Ltd. (New Flyer) is recalling certain model year 2013 C40LFR, XN35, 2014-2016 XD35, XD60, XDE40, 2015-2016 XD40, XDE60, 2014 XDE35, 2013-2015 XE40, 2013-2016 XN40, XN60, and 2014-2015 XT40, and XT60 transit buses. These buses have an Electric Transit Operator (ETO) controller that controls the bus door motor function which may have a software defect which can cause failure of the rear door guide roller linkage resulting in a bus' rear door opening unexpectedly while the bus is in motion.
Risk
If the rear bus door opens unexpectedly while the bus is in motion, there is an increased risk of injury for the passengers.
Remedy
New Flyer will notify owners, and dealers will install a firmware upgrade, and replace the roller bracket plates, free of charge. The recall began on May 4, 2016. Owners may contact New Flyer customer service at 1‑204‑224‑6706. New Flyer's number for this recall is R16-005.

Recall number 16V223000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 1 complaints about electrical problems.

2013 New Flyer C40LFR2014 New Flyer XD352015 New Flyer XD352016 New Flyer XD352015 New Flyer XD402016 New Flyer XD402014 New Flyer XD602015 New Flyer XD602016 New Flyer XD602014 New Flyer XDE352014 New Flyer XDE402015 New Flyer XDE40

Questions about recall 16V223000

Is there a recall on the 2013-2016 New Flyer C40LFR, New Flyer XD35 and others software?

Yes. Recall 16V223000, reported on April 19, 2016, covers about 1,897 vehicles.

What is the fix for recall 16V223000?

New Flyer will notify owners, and dealers will install a firmware upgrade, and replace the roller bracket plates, free of charge. The recall began on May 4, 2016. Owners may contact New Flyer customer service at 1‑204‑224‑6706. New Flyer's number for this recall is R16-005.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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