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2023-2024 Lexus NX250, Lexus NX350 and others recall: driver clockspring/spiral cassette

Toyota Motor Engineering & Manufacturing reported this safety recall on July 12, 2023. It covers about 152,927 vehicles.

vehicles affected
152,927
reported
Jul 12, 2023
owners notified
Sep 8, 2023
related complaints
38

Air bags: frontal: driver clockspring/spiral cassette

What is wrong
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk
A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy
Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1‑800‑331‑4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

Recall number 23V480000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 38 complaints about airbags problems.

2023 Lexus NX2502024 Lexus NX2502023 Lexus NX3502024 Lexus NX3502023 Lexus NX Hybrid2024 Lexus NX Hybrid2023 Lexus RX3502023 Lexus RX500H2023 Lexus RX Hybrid2023 Toyota Corolla2023 Toyota Corolla Cross2023 Toyota Corolla Cross Hybrid

Questions about recall 23V480000

Is there a recall on the 2023-2024 Lexus NX250, Lexus NX350 and others driver clockspring/spiral cassette?

Yes. Recall 23V480000, reported on July 12, 2023, covers about 152,927 vehicles.

What is the fix for recall 23V480000?

Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1‑800‑331‑4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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