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2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L recall: head restraint

Chrysler (FCA Us, LLC) reported this safety recall on July 17, 2025. It covers about 121,398 vehicles.

vehicles affected
121,398
reported
Jul 17, 2025
owners notified
Sep 5, 2025
related complaints
14

Seats: mid/rear assembly: head restraint

What is wrong
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 20C.

Recall number 25V472000

Affected vehicles

Owner complaints about the same problem

Owners of these vehicles have filed 14 complaints about seats problems.

2023 Jeep Grand Cherokee2024 Jeep Grand Cherokee2023 Jeep Grand Cherokee L2024 Jeep Grand Cherokee L

Questions about recall 25V472000

Is there a recall on the 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L head restraint?

Yes. Recall 25V472000, reported on July 17, 2025, covers about 121,398 vehicles.

What is the fix for recall 25V472000?

Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1‑800‑853‑1403. FCA US, LLC's number for this recall is 20C.

Is the recall repair free?

Safety recall repairs are done free of charge at authorized dealers. A dealer can confirm with the VIN whether a specific vehicle is included and whether the repair has already been done.

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