2013 Subaru Outback: windshield wiper failure

Filed Feb 12, 2020 · Airbags, Brakes · MT

My 2013 subaru outback has three open recalls, numbered 19v009000 (airbag), 18v626000 (parking brake), and 16v694000 (windshield wiper motor). Subaru of america has told me, within the past week, that the car is unsafe to drive because of the airbag. I live 138 miles from the nearest subaru dealer. I have given subaru two quotes, requested by them, including contact information at two companies, for transporting the car to the nearest dealer, rimrock subaru in billings, mt. Subaru of america refuses to contact or make arrangements with the two companies and refuses to schedule the repairs unless I pay in advance, approximately $1,700.00, for round trip transportation and car rental, to get the car to the dealer and back. Subaru told me, in an email today, february 12, 2020, from [xxx] of subaru customer service, "my ability to assist is on a reimbursement basis. There is no workaround for this." his email is [email protected] this is an extreme hardship for me as I am retired with limited discretionary funds. I hope you can convince subaru to fulfill its legal responsibility to complete these recalls without my financial involvement. Thank you. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Filed Jul 22, 2019 · Brakes, Electrical · 30,000 miles · FL

Tl* the contact owns a 2013 subaru outback. While driving various speeds, the brake, windshield wiper fluid, cruise control, and check engine warning indicators illuminated. The contact stated that the emergency brake engaged independently and the vehicle failed to drive. The contact stated that the failure also occurred on other occasions. The vehicle was taken to subaru of orange park (located at 7023 blanding blvd, jacksonville, fl 32244, (855) 851-7200) where it was diagnosed and an unknown failure code was located. The vehicle was repaired, but the contact did not know the specifics. The contact believed there was an unknown sensor failure. The contact stated that the failure recurred. The contact planned to tow the vehicle to subaru of orange park. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000.

Filed Nov 4, 2017 · Visibility · 45,000 miles · CA

I am initiating this complaint because the recall for the below specified problem remains uncompleted, when in fact it has been fixed and remains unproblematic. Moreover, I have repaired the recall problem regarding the windshield wiper motor on my vehicle, myself, with my own money, with parts supplied by the subaru dealer. Please clear the status of the recall notice to reflect completed repairs. Consider this letter an affidavit confirming that, I as the owner, have done the repairs for which I am completely within legal right to perform on the above mentioned vehicle.

Filed Dec 7, 2016 · Visibility · 45,000 miles · IL

Tl* the contact owns a 2013 subaru outback. When the front windshield wipers were activated, the wipers failed to operate. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was included in the federal safety agency campaign number: 16v694000 (visibility). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 45,000. Parts distribution disconnect.

Filed May 23, 2016 · Visibility · 49,935 miles · PA · fire

2013 subaru outback front wiper motor caught fire while vehicle was in motion. Just prior to fire, wipers had been activated but would not return to home or stop when turned to off position. Vehicle was purchased new in october 2012. Root cause of wiper motor as determined by subaru dealer shop. Subaru claims this is unrelated to prior recall for wiper motors wvw32 which had been extended to 2012 models.