Hendrick Honda Cars of McKinney sold me a 2020 Subaru Outback with severely mismatched tires, completely failing to identify the issue despite passing the vehicle through three separate pre-sale and/or safety inspections. Subaru strictly requires identical tire tread depths across all four wheels on its symmetrical All-Wheel Drive (AWD) system to maintain stable power distribution and vehicle control. Selling and operating an AWD vehicle with a critical tread depth variance (5/32" vs 10/32") forces the tires to rotate at different speeds, putting severe, un-designed friction and heat stress on the center differential. This introduces an immediate, permanent risk of unexpected drivetrain binding, catastrophic mechanical failure, or sudden loss of vehicle control at highway speeds. To further mask this hazard, the dealership installed subpar new tires and actively deleted the vehicle's wheel alignment data from Internal Repair Invoice #369267 to hide the defect. When I subsequently forced the facility to run a proper alignment check, the data confirmed the vehicle was dangerously out of alignment. I complained about slipping and the smell of rubber numerous times to be told my tires and vehicle were safe. By intentionally deleting tracking data and pushing a dangerously misaligned, mismatched AWD vehicle through three consecutive inspections, the facility actively covered up a severe mechanical safety risk, exposing the driver and public to potential drivetrain failure and loss of control. They have admitted to this in writing also..
Subaru Outback slipping problems
36 of the 9,791 owner complaints about the Subaru Outback describe transmission slipping, most of them for the 2020 model year.
- owner complaints
- 36
- worst model year
- 2020
- typical repair cost reported
- $7,000
- typical mileage
- 46,000
By model year
- 20209
- 20192
- 20181
- 20173
- 20163
- 20151
- 20141
- 20131
- 20122
- 20112
- 20102
- 20081
- 20062
- 20051
- 20041
- 20031
- 20011
- 20002
Often reported together
CVT failure 5Shudder 3Grinding brakes 3Transmission failure 2Fire or smoke 2Tire blowout 1Won't shift 1Pulling 1
What owners say
Subaru Outback 2019 - Transmission CVT and Clutch failed at 6 years 103,000 miles. Transmission Slipped while driving (safety issues) and also clutch lurched/jumped (safety issue) when shifting eg reverse to drive. Common issue for 2010-2018 in manufacturers TSB. My car is 2019, and this was not included per dealer, cost $8000 for rebuilt transmission form Dealer. Subaru claimed no responsibility as normal wear despite car properly maintained.
Noticed minor hesitation in the reverse down our driveway Aug 2024. By Aug 2026, the transmission hesitation has turned into very noticeable shudder and slip. In reverse down the driveway, the TR580 CVT was showing premature initial failure resulting in unexpected loss of motive power control as well as acceleration hesitation in forward. This transmission defect compromised the ability to safely navigate down the driveway and through traffic, creating an risk of a rear end collision and stranding the vehicle in a hazardous roadway position. The vehicle was driven to Austin Subaru dealer early September 2026 where certified technicians inspected it. They diagnosed a catastrophic internal failure that is pending and stated the entire transmission assembly requires complete replacement. We were quoted an out of pocket retail repair cost of $9,774. Additional consideration: This defect occurred at exceptionally low mileage (<37,000) on a well maintained vehicle as it included Subaru provided services through April 2025. Only had a single oil change at a third party. Furthermore, Subaru of America Corporate Customer Advocacy was contacted regarding this exact VIN. Despite Subaru previously issuing a warranty extension program for identical transmission "judder" and slipping defects on 2019-2020 models (extending coverage to 10 years/100,000 miles), corporate formally denied coverage for my vehicle. This indicates that the dangerous premature CVT failure defect extends beyond the specific manufacturing batches Subaru has currently acknowledged, leaving drivers exposed to sudden loss of propulsion at highway speeds. I am requesting the federal safety agency investigate the 2020 Subaru Outback TR580 CVT for inherent safety defects leading to sudden loss of motive power.
Acceleration was very sluggish and un-responsive Gears would strangely slip on the highway resulting in engine racing up Rotating sound would come and go
I'm writing to request assistance with my recall. This recall was first reported to the local dealership over one year ago. They have had me take the car back 4 times for inspection. Since that time as the problem has proceeded to get worse, which will now cost even more to repair, and increase the likelihood of the transmission damaging other parts of the drivetrain. Now I just received notification that they will not perform the recall as my vehicle doesn’t qualify. It has the problem of transmission slipping which is what the recall is for. I saw the pictures they took that looked exactly like the problem specified. I do not have $7000 dollars plus to fix the transmission. I can’t sell the car because the VIN will show the recall (which I’m sure they will try to just remove). All they have done is waste my time for the last year to do what? Gather enough evidence to try and get out of the recall?
The contact owns a 2020 Subaru Outback. The contact stated that while attempting to make a turn, the transmission was slipping while attempting to shift gears. There was no warning light illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 56,700. The VIN was not available.
The car shifted (transmission) into neutral when cruising down the interstate at 62 MPH and stayed in neutral until the ignition was turned off. With no brake light cars were not worn and was nearly hit from behind. 2 weeks earlier the same happened on a city street. There was a previous transmission recall WRK-21Chain Slippage Recall on this vehicle that apparently didn't correct the problem.
[XXX] recall , Chain is slipping , Subaru Dealer In Boone NC Recommends [XXX] repair kit. Dealer, Hendrick of SouthPoint, Durham NC, won't cover expenses, because when they did the original procedure, [XXX] noted nothing was slipping at the time, and they updated the TCU and stamped completed. Now that the car is over 100k miles by just a few thousand they will not repair it. Cost to repair $12000.00. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driver's seat started peeling off approximately a year after purchase. Notified dealer, they said to contact Subaru of America via social media. Now almost all peeled off, have to cover with towel possibly interfering with airbags. Steering column lock will not lock in top position. Dealer repaired once under warranty, now out of warranty. Unsafe when column moves when driving. Transmission started slipping or behaving strangely around 90,000 miles. Never received notice of extended warranty I read about on Subaru forums [XXX] ) Paid $531.43 for fluid change at dealership because of the problem on 7/27/23 and no mention was made about extended warranty. It has not solved the problem. If transmission fails, that is a safety problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My car had it's third transmission installed in October 2021 at 42,730 miles. The car currently has just under 52,000 miles. The current transmission is exhibiting symptoms of slipping and delayed gear engagement. The slipping is most concerning due to the unpredictable and non-linear acceleration when I press the accelerator. I don't know if a light accelerator application will give the expected acceleration or a 1-2 second delay followed by either weaker than expected acceleration or a surge in engine RPMs (up to 3,000 at times) with significantly more acceleration than expected. I also don't know if the acceleration will decrease or increase if I keep the accelerator position the same. This is especially problematic in stop and go city driving where light on/off pedal application is required. The more I'm on/off the accelerator, the less predictable the acceleration becomes. My fuel economy is also down from ~25.5 MPG lifetime average to less than 20 MPG the last few tanks. Subaru dealers have not been helpful or receptive to my concerns. All the loaners I've driven behaved as expected and had smooth, linear acceleration.
Related recalls
Power train: automatic transmission: park/neutral start interlock switch
- What is wrong
- Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
- Risk
- An inoperative inhibitor switch may prevent the reverse lights from illuminating and the rearview camera image from displaying, increasing the risk of a crash.
- Remedy
- Dealers will replace the inhibitor switch, free of charge. Owner notification letters were mailed January 8, 2024. Owners may contact Subaru customer service at 1‑800‑782‑2783. Subaru's number for this recall is WRQ-23.
Recall number 23V755000 · Recall details
Power train: driveline: driveshaft
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain 2023 Outback, Legacy, Ascent, and Impreza vehicles. The center support bolts for the driveshaft may loosen, resulting in the disconnection of the front end of the driveshaft.
- Risk
- Separation of the front end of the driveshaft increases the risk of a crash.
- Remedy
- Dealers will clean the bolt mounting surfaces of the center support brace and install new bolts, free of charge. Owner notification letters were mailed November 20, 2023. Owners may contact Subaru's customer service at 1‑844‑373‑6614. Subaru's number for this recall is WRN-23.
Recall number 23V647000 · Recall details
Power train: driveline: chain/belt
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
- Risk
- An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
- Remedy
- Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1‑844‑373‑6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V‑955.
Recall number 22V485000 · Recall details
Power train: driveline: chain/belt
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
- Risk
- An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
- Remedy
- Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V‑855. Vehicles previously recalled under 19V‑855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1‑844‑373‑6614. Subaru's number for this recall is WRK-21.
Recall number 21V955000 · Recall details
Power train: shift linkage/cable/rod
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain 2021 Outback and Impreza vehicles. The continuously variable transmission (CVT) select lever cable nut may not have been tightened properly, allowing the nut to loosen.
- Risk
- A loose nut can lead to a lost of retention in the CVT select lever cable and the gear selector not functioning properly, increasing risk of crash.
- Remedy
- Subaru will notify owners, and dealers will inspect, and, if necessary, tighten the nut, free of charge. The recall began February 12, 2021. Owners may contact Subaru customer service at 1‑844‑373‑6614. Subaru's number for this recall is WRA-21.
Recall number 21V024000 · Recall details
Power train: driveline: differential unit
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
- Risk
- If the drive shaft detaches from the rear differential, it may strike the fuel tank and result in a fuel leak, increasing the risk of a fire.
- Remedy
- Subaru has notified owners, and dealers will inspect the fastening nuts, and tighten or replace them, as necessary, free of charge. The recall began on December 10, 2015. Owners may contact Subaru customer service at 1‑856‑488‑8500. Subaru's number for this recall is WQV-57.
Recall number 15V794000 · Recall details
Power train: automatic transmission
- What is wrong
- Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
- Risk
- If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
- Remedy
- Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1‑800‑782‑2783. Subaru's number for this recall is WQU-56.
Recall number 15V502000 · Recall details
Power train: automatic transmission
- What is wrong
- Subaru of America is recalling certain model year 2014 Legacy 3.6R and Outback 3.6R and 2013 Tribeca vehicles manufactured June 12, 2013, through June 28, 2013 and equipped with 5-speed automatic transmissions. In the affected vehicles, the parking rod may come loose inside the automatic transmission.
- Risk
- As a result of the parking rod detaching, the transmission may not be able to be moved from the "park" position preventing the vehicle from being moved or driven. Furthermore, even with the transmission shifted into the 'park' position, the parking mechanism may not engage, and the vehicle may roll away while in the "park" position, increasing the risk of a crash.
- Remedy
- Subaru will notify owners, and dealers will replace the transmission, free of charge. The recall began during August 2013. Owners may contact Subaru at 1‑800‑782‑2783. Subaru's recall number is WQJ-46.
Recall number 13V336000 · Recall details
Power train: manual transmission
- What is wrong
- Subaru is recalling certain model year 2010 and 2011 outback and legacy passenger vehicles manufactured from april 28 through june 23, 2010. Due to a programming error, a lubrication hole within the 6-speed manual transmission was omitted.
- Risk
- If the transmission gears are not properly lubricated, a groaning sound may begin to develop alerting the driver of a problem. If the sound is ignored and no action is taken, the gears will eventually break and this condition will lead to vehicle power loss, possibly resulting in a crash.
- Remedy
- Subaru will notify owners and dealers will repair the vehicles by drilling an oil lubrication hole and, if necessary, replace the internal parts with new ones free of charge. The safety recall began on july 28, 2010. Owners may contact subaru at 1‑800‑782‑2783.
Recall number 10V326000 · Recall details
Power train: automatic transmission
- What is wrong
- Certain sport utility and passenger vehicles equipped with automatic transmissions were produced with an improperly manufactured transmission parking rod. When the transmission selector lever is placed in the "p" (park) position, the transmission park mechanism, that is intended to hold your vehicle, may not engage.
- Risk
- The vehicle could then move/roll without prior warning, increasing the risk of a crash.
- Remedy
- Dealers will replace the automatic transmission parking rod assembly. Owner notification january 8, 2003. An interim owner notification will be sent during november 2002. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact subaru at 1‑800‑782‑2783.
Recall number 02V282000 · Recall details
Questions about the Subaru Outback slipping
Which Subaru Outback years have transmission slipping problems?
The model years with the most reports are 2020 (9 complaints), 2016 (3 complaints) and 2017 (3 complaints).
How much does it cost to fix transmission slipping on the Subaru Outback?
Owners who mentioned a price put the repair at about $7,000 (median of 8 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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