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Tesla Model 3 screen failure problems

23 of the 4,401 owner complaints about the Tesla Model 3 describe screen or infotainment failure, most of them for the 2018 model year.

owner complaints
23
worst model year
2018
typical mileage
15,000
Is there a fix? There are 8 recalls for this area of the car. See below

By model year

  • 2026
    1
  • 2024
    2
  • 2023
    1
  • 2022
    4
  • 2021
    4
  • 2020
    1
  • 2019
    3
  • 2018
    7

What owners say

Filed Sep 15, 2026 · NJ

Vehicle: 2018 Tesla Model 3 Safety Issue: The rearview camera display has failed and shows a black screen when the vehicle is shifted into reverse. This reduces rearward visibility and creates a safety concern while backing up. Recall History: My vehicle was previously repaired under the Tesla Model 3 trunk lid harness recall on March 31, 2023. The recall addressed wear and damage to the trunk harness wiring that could result in loss of the rearview camera display. Tesla installed recall retrofit components during that repair. The current failure presents the same symptom that the recall was intended to correct: loss of the backup camera image. Current Problem: In September 2026, the rearview camera again began displaying a black screen. Tesla Service has diagnosed the vehicle and quoted approximately $439 for repair. Tesla advised that the recall was completed in 2023 and that the repair warranty has expired, therefore the current repair is not covered. Reason for Complaint: I believe this may be a recurrence of the same safety-related defect addressed by the original recall. Although the recall repair was completed, the same safety condition has reoccurred. I am requesting that the federal safety agency review whether the recall remedy adequately resolved the defect and whether owners should be responsible for subsequent repairs involving the same failure mode.

Filed Jul 25, 2026 · Driver assistance · TN

After a recent Tesla software update, a mandatory Full Self-Driving disengagement feedback window appears every time I disengage FSD while the vehicle is still moving. The feedback window covers a large portion of the display with a black overlay, noticeable enough something popped up. There is no setting to disable it, dismiss it immediately, or postpone the response until the vehicle is stopped. I am required to select a disengagement reason before I can access the controls and information behind the overlay. While this window is displayed, I cannot properly view or control functions such as music and other touchscreen features behind the area. This is especially dangerous because it appears immediately after I take manual control from FSD—a moment when my full attention should be on the road and the vehicle. The system effectively requires me to look away from the road and interact with the touchscreen before I can make another needed adjustment. This occurs every time I disengage FSD and is consistently reproducible. This behavior began after software version FSD v14.3.3. My vehicle is a 2026 Model 3. The problem occurred everytime while traveling at any speed. I believe this mandatory, non-dismissible overlay creates a serious driver-distraction hazard by obstructing the center display and requiring touchscreen interaction while the vehicle is in motion. Tesla should allow the feedback request to be dismissed, delayed until the vehicle is parked, or disabled entirely.

Filed Dec 26, 2025 · Electrical, Visibility · WA

While driving, the center display intermittently goes completely black. When this occurs, I lose access to the speedometer and all driver information. The issue has been ongoing and progressively worsening. The vehicle was purchased new. The issue was reported during the warranty period and initially attributed to software updates. A recent service visit confirmed the vehicle computer is failing, and the issue immediately recurred after pickup. Loss of speed and driver information while driving creates a safety concern.

Filed Aug 21, 2025 · Airbags, Electrical · 9,611 miles · CA · crash · 1 injury

The contact owned a 2024 Tesla Model 3. The contact stated that while driving 65 MPH on the freeway, the central touchscreen interface displayed a blank screen. The contact mentioned the autopilot engaged independently, causing the vehicle to merge to the left and collide with another vehicle in front of the driver's side. No air bags deployed. The contact stated that she sustained injuries on the left side of her wrist and arms, and a bruise on her right arm near her elbow and upper right thigh swollen on her neck, shoulders, and full back and both hands are swollen. Medical attention was required. A police report was filed. The vehicle was towed to a collision garage. The contact stated that the vehicle was taken to a dealer to be diagnosed; however, the dealer diagnosed and informed the contact to speak with a lemon law expert. The vehicle was deemed a total loss. The contact stated the vehicle has been in the dealer over nine times. The manufacturer was notified and opened a case, then closed it. The approximate failure mileage was 9,611.

Filed Aug 16, 2025 · Driver assistance, Electrical · CA

Tesla M3 RWD 2022 - 79750k miles. Touchscreen keep restarting throughout the day , in the morning when I am backing out of the garage, while I am driving, while I parked. It is dangerous specially while I am backing out of garage, car will stop sometime, because whole system reboots. I have no visibility I have to wait till its finish restarting. Tesla's main computer handles everything in the car, A/C, Turn signals, speedometer, backup cameras, forward collision warning and many more necessary function of the car. Tesla service center diagnose stats "The cause was identified as kernel panics detected in the system. The internal memory of the car computer is corrupt and will not allow enough data transfer and causing the computer to reboot to clear space" They suggested to replace the computer and its a out of warranty fix, since I drove 79k miles. This is a crucial of the car and it should not fail in 3 years, driving 79k in California is not unusual, Tesla service also blamed that we didn't extended our warranty after 50k. We couldn't find any correspondence from Tesla on service app or email regrading warranty extension. $3000 to replace a computer is a very high price.

Filed Oct 3, 2024 · Electrical, Locks · AZ

The contact owns a 2021 Tesla Model 3. The contact stated while driving at various speeds, the hood opened unintentionally, the A/C unit and the radio intermittently turned on and off, the infotainment system screen intermittently turned black and randomly turned back on, along with several other failures that occurred. No warning lights was illuminated. The failures occurred on several different occasions. The contact was notified that the VIN was included in the federal safety agency Campaign Number: 24V554000 (Latches/Locks/Linkages, Electrical System) however, while attempting to update the vehicle software, the vehicle failed to complete the software update. The vehicle was drivable and was taken to the place of residence; the contact attempted to get in contact with Tesla Roadside Assistance however, once the contact reached the "confirm pickup spot" screen, the screen froze and would not confirm the request. The vehicle was not repaired. The contact attempted to notify the manufacturer however, the contact received no response in return. The failure mileage was unknown.

Filed Jul 25, 2024 · NJ

In addition to the previous problem I reported concerning the intermittent failure of the back-up camera (which was replaced but the problem continues to this date) leading to Park Assist not working, the touch screen freezing and showing no movement of the car, and the speed control not working, I've also discovered on a freeway trip after putting the car into reverse first that navigation was not usable and the turn signals failed to automatically turn off when the lane change was made. After a rest stop, though, everything worked just fine again. This time I'm writing about the pedestrian warning sounds which do not play when reversing or driving forward at a slow rate of speed. Two of my neighbors have Tesla Model Ys that sound properly; it dawned on me that even with the windows open, I'd never heard the sounds coming out of my car since I took delivery of it on March 30, 2024.

Filed Jul 1, 2024 · Electrical · 2,725 miles · AZ

The contact owns a 2023 Tesla Model 3. The contact stated that while driving at an undisclosed speed, an alert chimed for several seconds before the infotainment screen went blank. The contact stated that the vehicle lost motive power, the A/C became inoperable, the windows failed to roll down, and the doors failed to open as needed. The contact attempted to reboot the vehicle, but the vehicle failed to respond immediately. The contact was very concerned about her and her grandson's safety while the vehicle was inoperable. The contact and her grandson were unable to exit the vehicle immediately in hot weather. Moments later, the vehicle inadvertently rebooted, and the contact was able to drive to the residence, where she and her grandson exited through the front driver's door. Upon checking the Tesla app, four error codes were displayed: VCFRONT_a592, VCFRONT_a191, DI_a174, and DI_a183. The dealer was made aware of the failure, and the vehicle was diagnosed through the Tesla App. The dealer determined that the high-voltage controller and relay needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 2,725.

Filed Feb 9, 2024 · Driver assistance · 88,000 miles · CA

The contact owns a 2019 Tesla Model 3. The contact stated that the back over prevention camera frequently failed to operate as designed with a blank screen being displayed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 88,000.

Filed Feb 5, 2024 · Electrical · UT

Rear view camera display sometimes just a blank screen, other times delayed by 2-15 seconds. Has been in for service 3 times and Tesla Service will either say could not duplicate or acknowledge problem, but not repair. Seems like a widespread Tesla problem, but no resolution as of yet.

Related recalls

Electrical system: propulsion system: fuses, relays, contacts, and shuntsReported October 10, 2025 · 12,963 vehicles affected
What is wrong
Tesla, Inc. (Tesla) is recalling certain 2025 Model 3 and 2026 Model Y vehicles. The battery pack contactors may fail, causing a loss of drive power.
Risk
A loss of drive power can increase the risk of a crash.
Remedy
Tesla Service will replace the battery pack contactors, free of charge. Owner notification letters were mailed December 9, 2025. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-25-16-005.

Recall number 25V690000 · Recall details

Electrical system: softwareReported July 24, 2024 · 1,849,638 vehicles affected
What is wrong
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Risk
An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
Remedy
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-24-00-012.

Recall number 24V554000 · Recall details

Electrical system: instrument cluster/panelReported January 30, 2024 · 2,193,869 vehicles affected
What is wrong
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Risk
Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
Remedy
Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-24-00-003.

Recall number 24V051000 · Recall details

Electrical system: ADAS: driver monitoring: softwareReported December 12, 2023 · 2,031,220 vehicles affected
What is wrong
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Risk
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Remedy
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-23-00-008.

Recall number 23V838000 · Recall details

Electrical system: propulsion system: traction batteryReported June 19, 2023 · 26 vehicles affected
What is wrong
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles. The pyrotechnic battery disconnect may be defective.
Risk
A defective battery disconnect may not isolate the vehicle's high voltage battery after a crash or fault detection, increasing the risk of electrical shock and injury.
Remedy
Tesla Service will replace the pyrotechnic battery disconnect, free of charge. Owner notification letters were mailed August 18, 2023. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-23-16-005.

Recall number 23V434000 · Recall details

Electrical system: instrument cluster/panelReported April 18, 2022 · 48,184 vehicles affected
What is wrong
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Risk
The driver may not know how fast the vehicle is traveling without the mph or km/h unit display, increasing the risk of a crash.
Remedy
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed June 17, 2022. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-22-00-008.

Recall number 22V263000 · Recall details

Electrical system: softwareReported April 12, 2022 · 594,894 vehicles affected
What is wrong
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Risk
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Remedy
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V‑063. Vehicles configured with Summon or Smart Summon and already remedied under 22V‑063 will need to have the new remedy software installed.

Recall number 22V235000 · Recall details

Electrical system: softwareReported February 2, 2022 · 26,681 vehicles affected
What is wrong
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Risk
Decreased defrosting performance may reduce the driver's visibility, increasing the risk of a crash.
Remedy
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-22-18-002.

Recall number 22V050000 · Recall details

Questions about the Tesla Model 3 screen failure

Which Tesla Model 3 years have screen or infotainment failure problems?

The model years with the most reports are 2018 (7 complaints), 2021 (4 complaints) and 2022 (4 complaints).

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