2018 Tesla Model 3: screen or infotainment failure

Filed Sep 15, 2026 · NJ

Vehicle: 2018 Tesla Model 3 Safety Issue: The rearview camera display has failed and shows a black screen when the vehicle is shifted into reverse. This reduces rearward visibility and creates a safety concern while backing up. Recall History: My vehicle was previously repaired under the Tesla Model 3 trunk lid harness recall on March 31, 2023. The recall addressed wear and damage to the trunk harness wiring that could result in loss of the rearview camera display. Tesla installed recall retrofit components during that repair. The current failure presents the same symptom that the recall was intended to correct: loss of the backup camera image. Current Problem: In September 2026, the rearview camera again began displaying a black screen. Tesla Service has diagnosed the vehicle and quoted approximately $439 for repair. Tesla advised that the recall was completed in 2023 and that the repair warranty has expired, therefore the current repair is not covered. Reason for Complaint: I believe this may be a recurrence of the same safety-related defect addressed by the original recall. Although the recall repair was completed, the same safety condition has reoccurred. I am requesting that the federal safety agency review whether the recall remedy adequately resolved the defect and whether owners should be responsible for subsequent repairs involving the same failure mode.

Filed Jan 11, 2024 · Driver assistance, Electrical · CO

Touchscreen went entirely blank. A few days prior to this, radio cut on and out. Rebooting procedures did not work. Tesla repaired, stating it was the cars computer. I asked for the old computer board but was told it was proprietary. The symptoms are very similar to those of the older memory issues.

Filed Mar 29, 2023 · Electrical · 37,740 miles · CA

The contact owns a 2018 Tesla Model 3. The contact stated that while driving at an undisclosed speed, the display screen intermittently went blank and failed to display the speedometer. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 37,740.

Filed May 7, 2022 · MD

2018 Tesla Model 3, 87,000 miles. While driving, the display computer went completely black and would not reboot or display any data. Tesla repeatedly rescheduled the repair and it did not take place for three weeks during which time I could not drive safely. There was no heating, AC, defrost, speed limit, navigation, audio alerts, or sound system. When Tesla finally fixed it, they did so by replacing the entire computer at a cost of almost $1800. They never told me why the computer failed. Tesla had similar failures in the Model X and S which were repaired at no cost up to 100K. The NHSTA should issue a recall and require Tesla to pay for all these failures at no cost. This is a huge safety issue.

Filed Jun 25, 2021 · CA

Computer Box, chip or BRAIN OF THE CAR THAT CONTROLS EVERYTHING. We bought the car in palm spring Tesla Brand New & paid in full amt.. After 5 MONTHS, GLITCH & BLACK SCREEN IS ONE OF THE MANY PROBLEMS. I brought my car to Tesla & told then personally the GLITCH & BLACK SCREEN problem & they said they will RECORD IT IN THEIR SYSTEM. THIS HAPPENED SEVERAL TIMES WITHIN 2YRS OWNING THE CAR. Every time I brought my car to Tesla I always tell TESLA TO CHECK THE BLACK SCREEN & GLITCHING that always happen. All they said IT'S A MINOR PROBLEM JUST REBOOT IT. Sometimes the car SHUTOFF AUTOMATICALLY WITHOUT A WARNING & COME BACK AFTER 10 MINS. TWICE HAPPENED WHEN I WAS DRIVING HIGHWAY 10 IN CA THE CAR SHUTOFF & ALL WENT GONE, NO HAZARD LIGHT, NO LEFT & RIGHT TURN SIGNAL LIGHT, NO BREAK LIGHT, NO HEADLIGHT & BLACK SCREEN APPEARED, MORE.ON JUNE 21, 2021 IT HAPPENED AGAIN WHILE I WAS DRIVING. I was SCARED & I drove my car to the nearest service center in Rancho Cucamonga when it happened. They checked the car & THE PROBLEM WAS COMPUTER OF THE CAR. They told me my car was over 50K MILES & is out of warranty & I have to PAY OUT of POCKET. They told me my car history DOESN'T show record in their system reporting black screen or glitch & they WANT AT LEAST AN EVIDENCE that I SUBMITTED A REPORT to Tesla. I looked at my phone & I FOUND AN EVIDENCE WITH A VIDEO REPORTING TO TESLA BY EMAIL. After they saw STILL DENYING ALWAYS GIVING ME THE RUN AROUND. UNTIL THE MANAGER IN RANCHO CUCAMONGA TOLD ME IF I WILL NOT AGREE TO FIX MY CAR AND PAY OUT OF POCKET, THEY WILL RELEASE THE CAR WITHOUT FIXING IT & THEY WILL TAKE BACK MY RENTAL CAR. HAVING ME DRIVE MY CAR TO HOME WITHOUT BREAK LIGHT,.HEADLIGHT, TURN SIGNAL LIGHTS, HAZARD LIGHT, BLACK SCREEN & MORE. TESLA PALM SPRING DENIED & Rancho Cucamonga WILL NOT FIX IF I WILL NOT PAY OUT OF POCKET. EVEN MY BUG REPORT THEY TOLD ME THEY DIDN'T SEE MY REPORT. I HAVE NO CHOICE, I ended up paying $2k plus to fix the computer box that controls the car.

Filed May 5, 2020 · Acceleration, Driver assistance · 24,500 miles · CA · crash · 1 injury

Several ongoing issues with touch screen failure (black outs) malfunction, has been repaired more than 3 times continues to be issue * ongoing accelerometer malfunction * all of sudden receive error message stability control disabled * --regenerative braking disabled * --automatic emergency braking is disable * ongoing phone key and connection issues, antenna issues, unable to connect to bluetooth. Repeated issues have not been resolved by tesla service dept * touch screen failure (black outs)and consistent issues with connectivity wifi. * mass malfunction of internal hardware * voice control barely works * seatbelt sensor malfunction * issue with breaking noise, screeching * uncontrollable acceleration while ongoing chronic unintended acceleration problems, such a accelerate out of control, jerking, braking all of sudden while driving. Suddenly acceleration * these are ongoing issues with our tesla model 3. Several of these malfunctions have been addressed with tesla service department more than 3 to 4 in the last six months. Filed complaint on 8/30/2019 the federal safety agency id# 11301634.

Filed Aug 19, 2019 · Electrical · 15,000 miles · CA · crash

Tl* the contact owns a 2019 tesla model 3. The contact stated that the touch screen failed to activate and went blank. The contact then attempted to charge the vehicle but was unable to do so due to the touch screen failing. The manufacturer tech support was called and assisted him in restoring the touch screen however; the contact experienced a delay in response. On another occasion, while entering the vehicle and reversing from a parking space; the rear back up sensor had a delay and did not warn the driver that he was getting near another parked vehicle. As a result, the contact crashed into the parked vehicle causing scratches to the bumper. The alert for the back up camera was delayed during the incident. A policer report was not filed. The vehicle was not taken to the dealer for a diagnostic testing. The vehicle was not repaired for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.