2012 Tesla Model S: screen or infotainment failure

Filed Dec 3, 2021 · Electrical, Visibility · VA

The vehicle was not experiencing display or review view camera display issues but was out of caution serviced nuder Manufacturer Recall Number SB2121001 (the federal safety agency Recall Number 21V035) for no charge. The vehicle is not under warranty. There was no charge for the initial "repair". When the vehicle was returned, the rear view camera did not function (black screen and/or serious flicker when video was partially displayed). Also bubbles were introduced into the front display panel. On questioning the repair, I was strongly encouraged by technician and then by manager to get an updated "infotainment with an upgraded MCU" (which is unclear but perhaps a superset of the VCM and display components that are under recall), for a cost of $2000 and $500 for it to include FM radio (that I already have and always worked fine). The manager offered a deal for $1000 + $500 to include FM radio. An appointment was set up and the estimate for approval was $1500 for "infotainment upgrade" and $500 for "Radio upgrade", and $120 taxes for a total of $2120.00 I will cancel the upgrade and inquire again if the recall work is able to return the vehicle in working order without it needing a $2000 upgrade to resolve an issue related to loss of viability and backup camera (cited under the recall) and to charge me $500 for an FM radio I already have that works fine.

Filed Jul 23, 2021 · Electrical, Lights · VT

I recently had my Tesla Model S serviced due to the touchscreen going blank (losing functionality of defrosting, temperature, sunroof, and a list of other issues). Driving with a fogged up window is dangerous. Thank you to the federal safety agency for forcing Tesla to replace it free of charge. Unfortunately, it appears that Tesla is not replacing it with a new unit. Instead it is a refurbished unit. Just days after servicing I got in the car to drive and the following error comes up on the touchscreen: "Center display memory storage device is degraded. Without repair, center display may enter limited functionality mode and only display rear view camera. When in limited functionality mode, it may be required to press brake for 30 seconds or press key fob unlock to authorize drive. Please use the Tesla Mobile App to schedule service." I find this quite troublesome and felt it worthy to apprise the federal safety agency that Tesla is clearly not abiding by its requests.

Filed Jul 15, 2020 · Electrical · 54,700 miles · MD

The infotainment system is freezing which doesn't allow you to use any features of the car except basic driving functions. This has been attributed to a chip failure in the mcu.

Filed Jul 12, 2020 · Electrical · 114,938 miles · FL

The touch screen on the tesla is black and will not turn on. It's as if the computer is dead. It was working I parked at ups delivery got out, dropped off a package got back I. The car like normal with the key fob, sat down pressed the brake and noticed nothing moved, in other worded the seat, and the touch screen stayed off. Nothing came back after that...

Filed Jun 29, 2020 · Electrical · 121,500 miles · TX

My main computer went out as I got home. Screen just went black as I pulled in garage. Ac ran all night, wouldn't turn off. Had to schedule an appt at westchase service center. Drove there with a black screen.

Filed Jun 25, 2020 · 47,000 miles · CA

The vehicle's main display, which shows the backup camera, freezes/locks when turning on the vehicle. The error message on the drivers display is that the large display is "unresponsive". Then, when restarting the display's operating system (by holding the two buttons down on the car's steering wheel), the system reboots and the display goes permanently blank until the vehicle is parked, the vehicle powers off. When starting the vehicle for a second time, the same issue occurs. So I no longer have a backup camera. Given my model s year does not have any sensors other than the visual backup camera, I am missing my safest method to backup. I am also missing controls to charge my vehicle, map my routing, and all other applications that the vehicle has. There are no issue driving the vehicle.

Filed Jun 24, 2020 · Electrical · 95,000 miles · TX

Touchscreen locks up and periodically needs to be rebooted when driving down the road. Getting worse, also needs to be rebooted each morning when starting. Several times the touchscreen needs to be rebooted multiple times in a row. Did ask a tesla service person about it today, they seem well aware of the problem but will not fix since the car is out of warranty. I consider it a safety issue, do not feel safe rebooting while driving. I purchased the vehicle at salvage with some body damage, fix myself about 2 years ago. In no way is this issue related. Have been driving the car 2 years and 53,000 miles since I fixed it. Tesla cancels warranties and other on any car involved in any type of incident so I mostly fix myself.