2017 Tesla Model S: screen or infotainment failure

Filed Aug 7, 2023 · Driver assistance, Lights · 86,000 miles · KY

The contact owns a 2017 Tesla Model S. The contact received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing at 5 MPH, the back over prevention camera showed a completely black screen. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 86,000.

Filed Jun 20, 2023 · Electrical · MA

The back-up camera is not functioning. I get a black screen whenever I put the car in reverse. I can use the mirrors but the visibility behind the car is not very good. This makes it much ch more difficult to back out and avoid other cars and pedestrians. I have tried to reset/restart the various software systems with no improvement. I understand there is a recall for other Model 3 and Model S cars, I don’t u sweats d how my VIN is not covered as it has tb exact same issue as reported for the recall.

Filed Oct 18, 2022 · Acceleration, Steering · CA

This is aTesla Model S electric car. The battery was 80% charged at the time of the incident. Under normal driving at a speed of around 40 MPH in a city road road, suddenly the car lost power. The steering wheel locked and I had no control over the car. Display screen in the instrument panel and the large central tocuh screen display blacked out. A few seconds later, the car control returned and I was able to safely drive the car. But, the momentary loss of control is dangerous and scary.

Filed Oct 12, 2022 · Electrical · 17,000 miles · MA

The contact owns a 2017 Tesla Model S. The contact stated that upon attempting to start the vehicle, he noticed that the 17-inch center display screen was black. The message "Wait For Start" was displayed. The contact stated that the vehicle tuned on after nearly 20 minutes. The contact was able to drive the vehicle, however, the center display screen remained black. The contact was unable to monitor the vehicle's speed and other functions while driving. The contact attempted to contact the manufacturer several times, however, the phone line was not being answered. The vehicle was not diagnosed or repaired. The failure mileage was approximately 17,000.

Filed Jul 7, 2022 · Driver assistance, Lights · 13,715 miles · TX

The contact owns a 2017 Tesla Model S. The contact stated that he received notification of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) and the vehicle was taken to the local Tesla Service Center for recall repair however, upon picking up the vehicle, the center display screen turned black and was no longer operative. The vehicle was taken back to the Tesla Service Center where it was diagnosed that the computer chip that allowed the vehicle audio and radio to operate needed to be updated. The dealer informed the contact that he needed to pay out-of-pocket for the repair. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 13,715.

Filed Dec 10, 2021 · Electrical, Visibility · 55,000 miles · CT

The contact owns a 2017 Tesla Model S. The contact stated that while driving at various speeds, the center display would inadvertently turn blank and the dashboard lights would turn off. The manufacturer was notified of the failure and advised the contact to turn off the center display and turn it back on. The contact stated that the center display software was reset but failure reoccurred several times while driving. The contact received a recall notification for the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 55,000. Parts distribution disconnect.

Filed Oct 13, 2021 · Driver assistance, Lights · 58,000 miles · OR

The contact owns a 2017 Tesla Model S. The contact became aware of the federal safety agency Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, an unknown dealer informed the contact that the parts for the recall repair were not yet available. The contact stated while driving 55-65 MPH, the navigation screen inadvertently turned blank. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact also stated that the rearview camera would turn on with delay while reversing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were notified of the failure and informed the contact that the parts for the recall repair were not yet available. The vehicle was not repaired. The approximate failure mileage was 58,000. Parts distribution disconnect

Filed Aug 13, 2021 · Driver assistance, Lights · WA

The contact owns a 2017 Tesla Model S. The contact received notification of the federal safety agency campaign number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that the center console and display screen would go completely black. Parts distribution disconnect.

Filed Feb 1, 2021 · Driver assistance, Electrical · 31,000 miles · CA

Center console gets black screen occurrences and loss of audio has happened at least 15-20 times. Purchased car from tesla in mid october. Screen issues since having the car and no audio, tesla states to patiently await fe update have had the car serviced multiple times for the issue. Several appointments canceled by tesla stating there is no fix and to perform reset on car which im now doing every 5-10 days.this has happened while vehicle was stationary in park and have had to drive multiple times on the freeway and surface roads with no screen or audio. Has occurred 11-17-20, 11-28-20, 12-8-20, 12-19-20, 1-2-21, 1-8,21,. When black screen occurs no warning chimes or audio present. Tesla refuses to address the he issue despite being aware of it and having been giving exact dates of occupancies pictures of black screen etc.

Filed Jan 20, 2021 · 14,753 miles · FL

My 2017 tesla model s p100d suffers from severe degraded "infotainment" computer. Tesla has said it is not a problem with the emmc (existing ntsb recall) in my case, but instead inadequate processing power for the new software, and they've recommended a $2500 "upgrade". The system randomly goes to blank screens, fails to navigate properly, freezes, and is a major distraction while driving. Tesla has offered no solution to the problems.

Filed Jan 19, 2021 · FL

Infotainment extremely slow many time it freezes or black out. It has been happening since day, I always take it to the dealer for repair an they says that everything is ok just clogged up due to data. Some electrnic device is not working properly, they don't want to fix it.

Filed Jan 18, 2021 · 27,000 miles · TX

Reoccuring display issues. Blanking out of screen. Images on the display that will not disappear unless re-booted, loss of environmental controls such as fan and AC, occasional loss of all sound (blinkers, media, etc. The vehicle was in motion on occasion and also when initially starting the vehicle. The unsafe condition is loss of access to most of the vehicle controls as the display blacking out makes critical control access problematic. Attached are images below. I have discussed this with tesla service center. They advised that this is a software error. They do not identify the error or when it will be corrected. I have made several requests with the tesla service center in austin texas to have this resolved. They indicate that the review of logs based on the dates and times of the incidents do not indicate a hardware malfunction such as the display or emmc chip. Please note I have other files, but could not load them.