The contact owns a 2022 Tesla Model Y. The contact stated that after starting the vehicle at 5 MPH, the central display became inoperable and turned black. The contact stated that the vehicle was locked and she was unable to exit the vehicle. The contact received assistance from a bystander who opened the door from the outside. After that, the contact stated she was able to drive to her destination. The contact stated she contacted the dealer and they advised her to take the vehicle for diagnosis. The vehicle was towed to the dealer. The contact stated that the vehicle was repaired. The contact stated that she experienced another incident with the vehicle. The vehicle was parked in front of a veterinary clinic when suddenly the vehicle accelerated on its own and she was unable to stop it which led her to crash into the veterinary clinic building. The contact didn't experience any injuries. No police report failed. The vehicle was not repaired they related the incident with an operator error malfunction. The failure mileage was approximately 10,000.
2022 Tesla Model Y: screen or infotainment failure
6 of the 880 complaints about the 2022 Tesla Model Y describe screen or infotainment failure.
- owner complaints
- 6
- of this car's complaints
- 1%
- recalls
- 5
Screen or infotainment failure by model year
What owners say
The car radio keeps freezing on songs insulting me or wont play music at all. After resetting the car while driving for the 937,845,609,238,457,609,823,756,098,273,546,908,723,549,068th time the car started playing "Car Radio" a song about a guys car radio being stolen and the silence making him want to pull the steering wheel and kill himself in a car accident. Shortly after this the car radio played "Kill yourself on a Beach" on my daily trip to McDonalds because it's all I can afford while slowly going bankrupt driving this Tesla on Uber because of all the 'defects' and false advertising if you can even call it anything other than intentional punishment for whistleblowing at this point. Tampering with a witness is a 3rd degree Felony Federal Offense punishable by up to 5 years in Prison with a $5,000 fine. Photo attached. Here's the video: https://www.instagram.com/reel/CriYCUMugxg/?igshid=MzRlODBiNWFlZA%3D%3D
The contact owns a 2022 Tesla Model Y. The contact stated while driving approximately 35 MPH the vehicle control display had frozen. The contact said she had no information on the display, the contact said that there was no warning light. The contact stated that when she had started the vehicle her husband's cell phone was synced to the vehicle computer systems and would not recognize her cell phone. The contact stated that when the control screen froze her husband's phone was still showing as linked to the computer system. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000.
After leaving the vehicle plugged in and coming back to it after an extended period of time, The vehicle’s camera is stuck on black screen with spinning circles and gps stuck on last location. Only resolution is to walk away and the vehicle goes into a state of deep sleep. This is a major safety issue because the rear windshield is smaller than a typical standard vehicle, so without the cameras, visibility in the rear is almost non existent especially during inclement weather. Vehicle was brought to service several times to address the issue. Today will be the third attempt to remedy the issue. Issue is ongoing and has been existent since vehicle possession.
I have Full Self Driving I paid $12,000 for and immediately wanted a return upon receiving the car it doesn't work as described. Tesla declined to refund me for the FSD software months ago. I have brought the car into service 3 times now and Tesla each time says there is nothing wrong with the car despite 5,000 gigabits of my own dashcam footage showing the car driving me into oncoming traffic, swerving towards concrete barriers, not seeing 5 people in a cross walk when turning at 25 mph, randomly SLAMMING on the breaks and much more. The touchscreen will freeze leaving the driver with no turn signals, no speedometer etc. I feel like the car is possessed trying to kill me, I am a full time Uber driver. Tesla service manager tells me with a straight face "just don't use it." "just don't make any left turns". The front facing camera keeps rattling so I pulled the Teslacam footage and the camera is so blurry you can barely see anything so I bring it in for service and they say nothing is wrong. This is beyond dangerous this is a dereliction of duty that will result in lost lives, the federal safety agency you MUST intervene I have already alerted my Governor and State Attorney, they have verified they have received my testimony. I make a choice every day to get in a car I know is trying to kill me or not be able to feed my family. Tesla service manager Prince HARASSED me by calling 15+ times while I was at dinner with my 9 month pregnant wife and threatening me by telling me he's tracking my car to Publix and to my home. Wouldn't take the car out of service mode until I drove 45 minutes back to return his phone; I should have thrown it off a bridge! because he left his phone in my car with a 1 hour timer counting down. This is a cover-up please launch a REAL investigation Tesla is stealing billions Elon makes Enron look like a hill next to a mountain this just ain't right! Last time I checked 3 service trips without a solution qualifies the car as a Lemon and needs to have recalls.
The infotainment/speedometer froze and went black. This caused the loss of the speedometer and turn signal control. The vehicle still accelerated,decelerated, braked and turned correctly but there was no indication of the current speed.
Service bulletins that may apply
Related recalls
Electrical system: software
- What is wrong
- Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Risk
- An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy
- Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-24-00-012.
Recall number 24V554000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
- Risk
- Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
- Remedy
- Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-24-00-003.
Recall number 24V051000 · Recall details
Electrical system: ADAS: driver monitoring: software
- What is wrong
- Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
- Risk
- In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
- Remedy
- Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-23-00-008.
Recall number 23V838000 · Recall details
Electrical system: software
- What is wrong
- Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Risk
- Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
- Remedy
- Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V‑063. Vehicles configured with Summon or Smart Summon and already remedied under 22V‑063 will need to have the new remedy software installed.
Recall number 22V235000 · Recall details
Electrical system: software
- What is wrong
- Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
- Risk
- Decreased defrosting performance may reduce the driver's visibility, increasing the risk of a crash.
- Remedy
- Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1‑877‑798‑3752. Tesla's number for this recall is SB-22-18-002.
Recall number 22V050000 · Recall details
Questions about the 2022 Tesla Model Y screen failure
Is screen or infotainment failure a common problem on the 2022 Tesla Model Y?
6 of 880 owner complaints about the 2022 Tesla Model Y (1%) mention screen or infotainment failure. The model year with the most reports is 2021.
Is there a recall or service bulletin for this on the 2022 Tesla Model Y?
There are 5 recalls and 6 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2022 Tesla Model Y
Adaptive cruise 249Phantom braking 165Collision warning 28Ball joint 20Lane assist 18Wipers 18Headlights 17Backup camera 15Jerking 15Seat belt 15Sudden acceleration 12Power steering loss 10No deployment 9Door locks 8Loss of power 7Tire blowout 7Grinding brakes 6Fire or smoke 6Stalling 6Pulling 5Windshield crack 5
VIN decoder
See the problems and recalls for an exact car
Buying a used 2022 Tesla Model Y?
Check the exact car before you pay: accidents, salvage or flood titles, odometer readings and previous owners.
Check its history