2020 Tesla Model Y: screen or infotainment failure

Filed Feb 2, 2026 · Electrical, Visibility · OR

Observed intermittent center display/infotainment computer (MCU) crashes/reboots where the center display becomes blank and then restarts. In recorded events, when reverse was selected during an MCU reboot interval, the rearview camera image did not display until the reboot completed. Recorded rear camera unavailability during reverse was approximately 10–17 seconds. MCU crash/reboot behavior was observed to be repeatable, including predictable occurrence while the vehicle was in the built-in Service Mode. After a factory reset, repeated/double boot behavior was also observed. Additional observations: - With the turn signal activated, light leakage was observed in the side repeater camera image (glare/bloom present in the camera view). - With each windshield wiper sweep, the forward camera image was observed to briefly flicker to a purple/green distorted state and then return to normal. - During driving, the on-screen message “Auto Lane Change unavailable” was observed. A separate rear camera symptom has also been observed: intermittent freezing/stale frames (image appears not to update). This rear camera freeze behavior has not yet been captured on video. These conditions have been documented by video/screenshots and reported to the manufacturer/service center for inspection/diagnosis. No crash or injury occurred. The vehicle is currently located at the manufacturer’s service center and is available for inspection upon request.

Filed May 24, 2022 · Acceleration, Electrical · MO

Touchscreen repeatedly freezes. Won’t show gear selection, speed, or any other items. The touchscreen freezes then takes some time to crash to black screen before reboot. Has happened daily since Tesla update. Tesla refuses to provide a fix and continues to tell us to wait for an update. This is unsafe.

Filed Feb 13, 2022 · Electrical, Fuel system · CO

Without any warning, the display on my car froze up when my car came to a stop, and I could not accelerate. It seemed to say I was going 15 mph, when in fact I was stopped, and the display was completely unresponsive. Stepping on the accelerator did nothing. I could not use my turn signals, activate my 4-way flashers. No one was injured, since this happened on a quiet residential street, and I was able to wave to other motorists to go around me. After about 3 minutes, my car seemed to have reset, and I was able to drive it normally. I would gladly make my vehicle available for inspection upon request.

Filed Mar 31, 2021 · Electrical · 7,800 miles · CA

While traveling on northbound us-101, the infotainment/dashboard screen froze. The climate control suddenly went full blast on the coldest setting, speedometer stopped updating, and all infotainment/dashboard controls were unresponsive. The turn signals appeared to work, but stopped making its clicking sound. I could only tell it worked by seeing the light reflection from road signs. I was reset the system by pressing both steering wheel buttons for 10 seconds or more and then infotainment screen turned off. It did not restart until a couple of miles later when I exited the highway. The car continued to accelerate and brake normally the whole time.

Filed Aug 26, 2020 · 1,600 miles · TX

Since my wife and I took delivery of our new model y, we have had multiple issues which have required servicing. These issues range from wires hanging from underneath the vehicle to window alignments to our turn signal note working and many other issues. Lately the issues have become a hazard to the occupants of the tesla and to the public. This very serious hazard has to do with the vehicles control display. The display has frozen in place not allowing us to know what gear we are in, how fast we are going and whether the signals are operating. This problem happened twice and week and now is happening every other time we get in the vehicle. We have had to deal with a frozen or blank or malfunctioning screen while driving down ih-10 endangering us and the drivers around us. We are essentially driving blind. It is a frightening feeling having the display freezing and then rebooting while driving down a busy highway. We though this was a one off, the first couple of times this happened; now it is happening every other time we get in the vehicle. Today, the screen rebooted twice and even after that, the sound never came back on. We had no access to the radio navigation guidance or audible signals. Not to mention that the air conditioner fan suddenly went from high to low on its own without anyway to control it. The vehicle randomly alerts us that the front hood is open while we are driving; this happens very often along with the other issues. The screen randomly displays hazrds while driving and the speed and gear select disappear randomly, rebooting over and over while driving. The car also braked very hard on the highway recently for no reason. My wife and I were both in the vehicle. We have many videos and pictures of these occurences. Many more random safety issues, too many to list while driving. Very high safety issues.