The front entry area and steps are falling down leaving an opening between the lower step and door (pictures in attached file). Every time we enter the coach the steps sag, drop, and the floor dips. What if we or someone falls as the steps drop, or falls through the floor? We are also concerned if they will just fall out while we are driving down the road?! When inspected by the Camping World Service Technician, the attachment bolts that hold the step box to the main flooring frame screws broke and the box and steps are falling down. He showed me the screws were improperly installed during manufacturing and described in writing what must be done to correct, and I forwarded the repair order (attached file) to Thor Motor Coach (TMC). TMC replied they will only advise. The Technician completed the Safety Recall 20V‑804 for the Overhead Cabinets falling down on my Coach and is waiting for the TMC special tool for the Coach Windows Safety Recall. We noticed it about a year ago, however it has continued to get worse the past several months. We believe this is safety for us and others!
The worst 2017 Thor Motor Coach Outlaw problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Body1
- Electrical1
- Fuel system1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Body1
- Electrical1
- Fuel system1
Recalls 5
Structure: body: door
- What is wrong
- Thor Motor Coach (TMC) is recalling certain 2017 Challenger, Miramar, and Outlaw motorhomes. The external compartment outer door skin may separate from the motorhome during transit.
- Risk
- A door skin that separates during transit can become a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will inspect the compartment door skin and replace the door as necessary, free of charge. Owner notification letters were mailed December 28, 2021. Owners may contact TMC customer service at 1‑877‑855‑2867. TMC's number for this recall is RC000247.
Recall number 21V845000 · Recall details
Visibility
- What is wrong
- Thor Motor Coach (TMC) is recalling certain 2017-2019 Thor Challenger, Miramar, and Outlaw motorhomes. The motorized windshield roller shade at the driver's seating position may unroll without warning while driving.
- Risk
- If the windshield roller shade unrolls while driving, it could block the driver's visibility, increasing the risk of a crash.
- Remedy
- TMC will notify owners, and dealers will install a fastener to ensure the motor will not allow the shade to roll down during while driving. The recall began January 10, 2019. Owners may contact TMC customer service at 1‑877‑855‑2867. TMC's number for this recall is RC000165.
Recall number 18V812000 · Recall details
Equipment
- What is wrong
- Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit:
- Risk
- In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy
- Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1‑877‑500‑1020, or Kidde customer service toll-free at 1‑855‑262‑3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Recall number 17V758000 · Recall details
Structure: body: door: hinge and attachments
- What is wrong
- Thor Motor Coach (TMC) is recalling certain model year 2016-2017 Outlaw motorhomes, models 37BG, 37LS, 37RB, 38RE and 38RF, manufactured January 13, 2016, to December 8, 2016. The affected vehicles have rear cargo door hinges with welds that may be inadequate for securing the hinge pin to the hinge plate.
- Risk
- If the welds are insufficient, the hinge may fail and the door could open with more force than normal, increasing the risk of injury.
- Remedy
- TMC will notify owners, and dealers will inspect the hinge weld thickness, replacing the hinge as necessary, free of charge. The recall began on February 6, 2017. Owners may contact TMC customer service at 1‑877‑500‑1020.
Recall number 16V893000 · Recall details
Equipment: other: labels
- What is wrong
- Thor Motor Coach (TMC) is recalling certain model year 2017 Outlaw motorhomes manufactured January 15, 2016, to June 24, 2016. The affected vehicles are missing a warning label near the fuel fill station. This label warns operators not to smoke while in the presence of flammable vapors.
- Risk
- An operator that smokes near the fuel fill station with flammable vapors present can increase the risk of a fire.
- Remedy
- TMC will notify owners, and dealers will install the warning label, free of charge. The recall began on August 9, 2016. Owners may contact TMC's Customer Service Department at 1‑877‑500‑1020. TMC's number for this recall is RC000120.
Recall number 16V492000 · Recall details
Technical service bulletins for the 2017 Thor Motor Coach Outlaw 2
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
What 2017 Thor Motor Coach Outlaw owners say
Most recent owner complaints, unedited.
I was driving when the vehicle suddenly lost power; as it coasted to a stop, the cabin filled with gas smell. I stopped the vehicle and noticed significant amount of gasoline dripping from the engine. The vehicle was towed and service personnel determined the fuel line, specifically the plastic part that was clipped to the engine fuel rail, had catastrophically failed. The plastic clip separated from the metal end of the fuel line. This plastic piece is supposed to be permanently molded to the metal line. Once separated, the fuel line was still under pressure and pumping fuel directly on the engine, and was a significant fire hazard. I have the portion of the old line that failed. Ford replacement part number is 9C2Z*9S273*P Ford refused to replace part under power train warranty. The vehicle miles is ~10k and has been in service for 4 years.
The electrical jacks are located under the kitchen sink waste line. When the waste line becomes separated due to traveling vibrations it allows water to seep into the jacks which caused a short and fire. The vehicle was parked and hooked up to water and electric. The microwave was in use.
Compare the 2017 Thor Motor Coach Outlaw
Other model years
Questions about the 2017 Thor Motor Coach Outlaw
Is the 2017 Thor Motor Coach Outlaw reliable?
Owners have filed 3 complaints about the 2017 Thor Motor Coach Outlaw, 1.5 times a typical Outlaw model year.
What is the most common problem with the 2017 Thor Motor Coach Outlaw?
Body and structure, with 1 complaint. Next is electrical (1).
How many recalls does the 2017 Thor Motor Coach Outlaw have?
5 recalls, covering structure, visibility and equipment.
Was there a recall on the 2017 Thor Motor Coach Outlaw body?
Yes, 2 recalls: 21V845000, 16V893000. Check your VIN to see if your car still needs the free repair.
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