2015 Toyota Highlander: screen or infotainment failure

Filed Jun 1, 2026 · Electrical, Steering · 99,800 miles · UT

The contact owns a 2015 Toyota Highlander. The contact stated that while driving on several occasions at various speeds, the infotainment screen would go blank and the system would turn on inadvertently. This issue became more frequent, occurring approximately every 10 seconds. The power steering warning light also illuminated. The vehicle was taken to an auto parts store where a handheld diagnostic machine did not detect any failures or codes. The contact stated that while driving on several occasions at various speeds, the steering wheel became extremely stiff. On one occasion while his daughter was driving and turning the vehicle on a curved road, the vehicle veered into oncoming traffic. The contact stated that she managed to get the vehicle back to the correct side of the road, then stopped and inspected the vehicle. The vehicle was then taken to an auto parts store where a handheld diagnostic machine was used, but the failure was not detected. The vehicle was not diagnosed or repaired. The contact believes that the steering failure was associated with the federal safety agency Campaign Number: 15V144 (Steering). The manufacturer was notified of the failure. The failure mileage was approximately 99,800.

Filed Aug 21, 2019 · Electrical · 55,000 miles · TX

Vehicle's radio, maps, entunes, will freeze. As well as the navigation system. It will then reset itself after a few minutes of being frozen and unable to use any features. This occurs several times a day while driving. This has occurred many times a week over the last several months.

Filed Jul 14, 2019 · Electrical · 75,000 miles · CO

The car's electrical navigation system will go haywire then reboot itself while driving. You can not do anything with the screen while it is going haywire. I have a video but could not upload it. This happens a lot.

Filed Jun 28, 2017 · 50,000 miles · MD

While driving the navigation/radio will freeze and become unresponsive. The radio will then reboot and reset all settings back to default. This is very distracting for the driver and the passenger in the automobile and could lead to an accident. There are numerous complaints on various forums. I asked toyota fix this issue and they offered to update the firmware for $70. This is not a part that broke or degraded from ware, this radio doesnt work and toyota is trying to make money off of this. I contacted entune to see if I could get the file to update the software myself and was told no. I was told if I had less than 36000 miles I could get this fixed for free as it would be under warranty. This isnt a map update, this is a function that doesnt work. I paid for this premium audio package that doesnt work. Why would my mileage play any part to my radio not working?

Filed May 15, 2017 · Electrical · 35 miles · CA

The front main console of the GPS, radio, and entire radio head will suddenly gets frozen and/ requiring reboot. The voice activation/recognition has hard time recognizing voice, commands, and 90% of the time it is a useless device, which drivers must use the phone manually instead. This is a safety concern for a driver since we are relying on the modern devices. A consumer like me is expecting >$36,000 to have hands free and efficient voice recognition as part of safety features .

Filed May 14, 2017 · Electrical · 68,000 miles · MS

The navigation system shuts down and reboots. The front USB plug works inconsistently. The door locks work inconsistently. I took it to toyota in slidell, la and they charged me $600 and said it was my battery. My car is still doing the above and I am very disappointed in toyota. :-(

Filed Apr 21, 2017 · MA

The entertainment/navigation system freezes and turns off randomly. Constant daily issue. Obvious wide spread issue as read on a complaint page found at http://www.landerfan.com/archives/complaints-about-the-toyota-highlander-navigation-system/

Filed Oct 8, 2016 · Electrical, Steering · 65,500 miles · VA

Two or three times now, while paused in traffic, I look at the radio instrument panel and it has completely shut off and reboots, it then causes all previously programmed information in the system to be changed. In addition at the same time, the steering feels like it "pauses". I checked my VIN it is not in the recall but I will be taking it to the dealer as soon as possible. Once the electrical radio/entertainment system rebooted while traveling on the highway, I only noticed it because the radio shut off. I did not notice anything at that time with the steering and I thought it was a fluke, but now after three times, I am bringing to the dealer

Filed Aug 31, 2016 · 23,000 miles · PA

Infotainment system keeps crashing and rebooting during normal operation/driving conditions. Most occurrences happened during hot days but has occurred during in the morning when the temp. Was below 70 f. Occurred on july 17 (3-4 times), aug 20 (over 10 times) and aug 31 (1 time).

Filed Apr 2, 2016 · 2,136 miles · WA

Vehicle navigation system reboots to default settings approx 1 - 3 times a week requiring driver attention to reset. Unit has been replaced by dealer with new unit. New unit has the same reboot frequency. This reboot typically occurs after "normal" start, then while underway full reboot about 30 seconds to a minute later, while in motion, on the road. No recollection of a reboot while sitting still ..(warming the engine waiting for passenger etc) this reboot may occur either with or without a cellphone present in the vehicle.