The radio keeps freezing up all the time along with the back tail light area going in and out. I keep smelling like burnt wire smell. Engine sound really rough.
2014 Toyota Highlander: screen or infotainment failure
5 of the 136 complaints about the 2014 Toyota Highlander describe screen or infotainment failure.
- owner complaints
- 5
- of this car's complaints
- 4%
- recalls
- 1
Is there a fix? There is 1 recall and 62 service bulletins for this area of the car. See below
Screen or infotainment failure by model year
- 20232
- 20212
- 20202
- 20191
- 20181
- 20171
- 201510
- 20145
- 20132
What owners say
Entune radio/headunit (hu) reboot itself while in a call. Reboot occurs while vehicle is in motion at any speed, during any driving condition. As the hu reboots, driver is unable to use rear-view camera and any other feature displayed in hu. Road attention is affected since driver is distracted by the screen going black and on again. Also if driver is in a call has to end call from the phone and call again using the phone.
Vehicle in motion: radio/entune/navigation system freezes and reboots multiple times. Vehicle stationary: interior cabin light when set to "door" fades on and off continuously. Keyless fob fails to function once car has been started; when motor shut off and door is open, warning light indicates no key detected.
The power lift gate actuators only worked intermittently and caused us to close/open by hand. This occurred while parked. This eventually lead to a leak in the driver side actuator. A review of the federal safety agency website showed that of the 54 complaints listed 14 concerned the power lift gates. That is about 25%. I had to have the dealer replace both and they said there was not a recall. They suggested I call toyota directly. Toyota rep said they could not reimburse me after the repair was complete. No suggestion as to replacing my car while it waited in shop for action from toyota. However toyota did pay for half of the repair ($1000) and stated that if a recall occurred at a later date we could revisit the cost of the other actuator. Since there are so many complaints re this problem I hope this notification might lead to other documentation of similar issues and maybe a recall. At this time I would also like to add my complaint re the radio/entune system going black and then turning back on, this seems to be the most frequent complaint.
The entune radio has a bug that causes it to reboot randomly. I have had it happen while driving and relying on the navigation system for directions in heavy traffic. It is annoying, distracting and very unsafe. I have investigated the issue and it appears that reloading or new firmware does not work which is what toyota recommends. Refer to this link for other people's complaints. Http://www.landerfan.com/archives/entune-navigation-freeze-crash-reboot-followup/
Service bulletins that may apply
- The air conditioning dye injection tool kit has been developed to aid in identifying the location of air...
- The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master...
- TSB This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire...
- Obsolete notice
- One or more of the following conditions: ?Bluetooth® sometimes disconnects with Android? phones
- MIL ON condition with Diagnostic Trouble Codes (DTCs) P0A80/P1AC000 and/or P0A7F/P1A8000 stored due to...
- Excessive buildup of dust, lint, or debris in the HV battery intake filter or cooling fan
- TT: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV)...
Related recalls
Electrical system: software
- What is wrong
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2014 Highlander and Highlander Hybrid vehicles. The affected vehicles may have improper software installed in the air bag electronic control unit (ECU) for the operation of the front passenger seat belt force limiter, and as a result, the force limiter may use the restraint setting designed for small occupants, such as those that weigh approximately 110 pounds, for all occupants regardless of their size. As such, some of these vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
- Risk
- In the event of a crash, a larger front passenger seat occupant may not be properly restrained and be at an increased risk of injury.
- Remedy
- Toyota will notify owners, and dealers will install a software update in the air bag electronic control unit, free of charge. The recall began on June 27, 2014. Owners may contact Toyota customer service at 1‑800‑331‑4331.
Recall number 14V272000 · Recall details
Questions about the 2014 Toyota Highlander screen failure
Is screen or infotainment failure a common problem on the 2014 Toyota Highlander?
5 of 136 owner complaints about the 2014 Toyota Highlander (4%) mention screen or infotainment failure. The model year with the most reports is 2015.
Is there a recall or service bulletin for this on the 2014 Toyota Highlander?
There is 1 recall and 62 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2014 Toyota Highlander
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