The pressurized gas struts on the toyota sienna 2004 rear liftgate failed right after our warranty expired and the rear lift gate almost crashed on my wife head.
2004 Toyota Sienna body complaints
Page 30 of 33: complaints 851 to 880 of 962, newest first, as owners wrote them.
Power liftgate failed and door came down on my back as I was retrieving items. Had to have the leaking liftgate struts replaced at toyota. They charged an outrageous $450.00 to replace an obvious potentially dangerous part defect.
Tl*the contact owns a 2004 toyota sienna. The contact stated that the driver side door made a loud clunking noise when opened. He felt resistance when opening the door and it had to be pushed in order to open from the passenger compartment. The dealer stated that the door check part was unwelded. The current and failure mileages were 68,563.
The struts on the manual liftgate of my 2004 toyota sienna failed at around 65,000 miles. The replacement cost at the local toyota dealer where the vehicle was purchased, was $391.07. This appears to be a frequent complaint among sienna owners. It would seem that toyota should issue a recall for this problem.
2004 toyota sienna problems with the tailgate falling down. Customer states the tailgate came down from the raised position without any warning and hit her in the head. *kb the consumer was no injured, however when the consumer tried to get the back door to go up via the back door switch or by using the remote, it would not go up and if she raised it by hand it would not stay up.
The car has a power liftgate. The gas struts that hold up the rear liftgate intermittently fail and the liftgate will not stay up. This will also cause the power liftgate to engage and it will attempt to shut the liftgate while you are standing under it. The door has closed on me several times, but I have not been injured.
Tl*the contact owns a 2004 toyota sienna. The contact heard a loud popping noise when he opened the drive side door. The dealer stated that the door hinge caused the failure and they replaced the hinges. Approximately one year later, the noise recurred. The dealer stated that the hinge caused the failure again. As of september 14, 2007, the dealer had not repaired the vehicle. The failure mileage was 29,879 and current mileage was 32,000.
This is for a 2004 toyota sienna. The driver side door is not closing completely. It appears the welding for the door check is the culprit. The door does not feel secure when closed. I brought the door to the toyota dealership and they said it was out of warranty. You are sol. I called toyota customer service and they told me to call the dealership.
I have a toyota sienna 2004 ce. When I try to open the lifegate, it failed to keep open the morning of sep 8 2007. And it hasn't worked since then. When I called the dealer, I was informed it will cost me about $640 to fix it since the van is out of warranty. I found out that the struts that raise the liftgate has a defect from internet.
I was unloading my 2004 toyota sienna when the struts holding up the rear hatch failed. I was pinned between the bumper/stuff I was unloading and the door. Luckily I was able to push myself up with the door on top of me and only had bruising on my left arm. Had the door fallen on my pregnant wife more serious injuries could have occurred. Also I am pretty sure she would not have had the strength to push her self up with the weight of the door and the angle that I was in. I have the extended warranty so the struts will be replaced along but I have a $50 deductible. If I did not have the extended warranty I would be looking at $350.00 plus labor. *jb update 12/12/2007 *bf updated 12/12/07
Tl*the contact owns a 2004 toyota sienna. The contact heard a clicking sound when opening and closing the driver side door. The dealer stated that the door latch hinge made the noise because the weld failed. The vehicle has not been repaired. The current mileage was 39,000 and failure mileage was 36,000. The consumer stated toyota corporate office offered a good-will reimbursement of $750 and vehicle was taken to dealer for repairs at no cost to owner. Updated 12/12/07
I have a 2004 toyota sienna xle with power liftgate. Last month one of the two supporting strut is failing and I heard a leaking sound, then the door just automatically powering closing on me without my operation. I use a lot of strength to fight it back, almost hurt me. This is a serious safety problem with the defected strut. After this incident, the liftgate can power open it but not all the way, and very easily fall down to close with just a little touch of the pinky finger strength. I did some research and found out that toyota didn't recall for this safety issue with the defected strut, they only issue a technical service bulletin bo001-07 to address it. Since my warranty just expired on april 07, I might not be able to replace it under warranty. For me, this is a very serious safety problem that it might result injury if a child is under the powered liftgate with this defected strut when it unexpected closing down with power lift. Please investigate this safety issue. Thank you! *tr updated 01-16-08. *kb updated
Driver's side passenger door internal mechanism is broken. Auto body shop states they have seen this failure on multiple toyota sienna vans of this model era 2004 and later. Will cost $1,500 to repair including welding of failed metal part in internal door mechanism. Updated 11/1/07
Toyota sienna 2004 power rear door closed inexpectedly and quickly hiting my wife's head. Problem can be reproduced every time that the door is powered open. Door "drops" several inches as soon as it reaches the fully-open position.
Power liftgate not supported by the gas struts. Power liftgate opens and then begins to power close, knocking the person loading/unloading the car on the head or squeezing them between the liftgate and the rear bumper. Has bumped me, squeezed my wife multiple times. I fear this could seriously injure the kids if they ever find themselves in the mouth of this hungry minivan!
Complaining in regards to the liftgate strut on my 2004 toyota sienna le. The liftgate came down on my head after anticipating the struts would hold and continue to raise the liftgate. This incident is a complete hazard to consumers that toyota should do something about. This happened two months after my warranty had expired, but still 10,600 + miles below the 36,000 mile warranty. A toyota dealer had told me that these struts are often changed. That tells me these struts are already known to be defective and at $175 - 181.00 each strut, they're not cheap. This is a serious safety hazard to buyers and especially for kids who help take out groceries from the trunk. A similar concern has been addressed by another person to consumer reports.org. Defective parts are available and will be addressed to toyota. Thanks for the help.
2004 toyota sienna minivan: over a dozen times the automatic rear tail hitch has come down without warning and tried to close itself completely. The door traps you between it and the rear bumper, once hurting my child. Toyota and the dealership said this was not under warranty and that there was no recall yet this seems to be a problem they are hearing more frequently. The dealership repaired the door at our cost.
1) rear liftgate operated normally - no indication of potential issues. 2) rear liftgate struts failed, causing the door to close unexpectedly, hitting my wife while she was underneath the liftgate. Liftgate will no longer stay in the open position. Using the power assisted feature to open the liftgate works, but it will close immediately after the opening mechanism disengages. 3) no resolution from toyota america customer assistance since the vehicle is past 36,000 mile warranty (currently @ 42,000 miles).
Liftgate struts on 2004 toyota sienna van do not hold the liftgate open. Once the door is opened nothing supports the weight and the door slams shut. Extemely dangerous for children or adults unloading the rear hatch. Struts have failed. Toyota refuses to acknowledge the problem.
Failure of the liftgate struts on my 2004 toyota sienna. For about two weeks, the liftgate failed to open fully. Then one morning, my son attempted to open the liftgate and it failed completely, nearly crushing him. He was able to move and let the door close without injury.
Tl*the contact owns a 2004 toyota sienna. The contact stated that the rear hatch would close unexpectedly when it was opened all the way. The dealer stated that the struts needed to be replaced. There was an open investigation action # ea06020. The powertrain was unknown. The current mileage is 18,791 and failure mileage was 18,500. Updated 02/01/08.
I have a toyota sienna 2004 xle. In late december 2006, we started having problems with the power rear door closing once opened. I just researched and learned of case ea06020 of the investigation into this problem. The door is completely non-functioning, sometimes closing slowly and sometimes slamming with such force we were afraid it would take off an arm or leg. The door came slamming down on our son's leg who luckily had a ski boot on which protected him from his foot being severely damaged. Toyota says it needs new struts and will not pay to correct the problem. After my research it seems that even the new struts they are installing do not work. We have not had the struts replaced - we just don't use the door unless we have an adult to physically hold it open. We did see fluid leak from the struts when the problem started in december 2006. We are hoping toyota will have to recall this serious problem and fix it correctly.
Failure of the liftgate struts on my 2004 toyota sienna. Today I was opening my rear door to remove an item, I continued to fully open the rear door and released the door when it suddenly began to close rapidly at full force. I pushed my two children, 1 and 4, out of the way of the falling door to prevent it from falling on their heads. No one was injured and there was no warning. I will contact toyota to fix the problem if not I will have to pay for it myself. It is something that I use daily and it must be fixed.
Right now our middle row seatbelt is not retracting. I see the recall notice and am taking it in. Our other issue is this. About a year ago, when the car was only two years old but over 36,000 mile warranty, our automatic sliding side doors began to malfunction. The one on the driver's side has to be manually closed and the one on the passenger side is sluggish to respond. We thought it was a battery or alternator problem. Both were replaced. The problem remained so we took the sienna in to the dealer. The dealer reported that both door motors would need to be replaced at a cost of over $6,000.
The rear power rear liftgate did not stay open. It slammed close every time it was opened. This has twice caused unsuspecting vehicle operators to be struck, once in the head and once in the back.
Tl*the contact owns a 2004 toyota sienna. While attempting to open the rear liftgate, the contact noticed that the struts had failed. As a result of the failure, the liftgate became very heavy and difficult to open. The contact took the vehicle to the dealer and was told that he had to replace both door struts. The current and failure mileages were 72,000.
My 2004 toyota sienna rear liftgate failed numerous times - including falling without warning on my 5 year old daughter - she was not hurt thankfully. No warning - the gate would just start to fall. It did not matter if it was in "power lift mode" or manual. I took the van to toyota, hoping they would fix the problem. They said since I have 60k miles it is out of warranty. I took the van to my mechanic and he replaced the struts with others, that do not allow me to use the power option.
On 6/29/07 I opened the back door of my 2004 toyota sienna to put the stroller in. While I put the stroller in, the back door suddenly come down and hit my head. I try to open it again but it won't stay open and keep falling back down. I call toyota dealer and ask them about the problem. They told me that I may need to replace the back door shock. I asked them if it is still under warranty and they told me that it is not because my vehicle is 38,000 miles and more than 3 years. I believe this is a safety issue and it can cause serious injury. I believe toyota should recall and fix this problem free of charge. They told me it will cost me $270 to fix them and I make appointment with them for repair next week.
Driver's door detent weld failure. I have an '04 toyota sienna that on the driver's side door uses a detent strap to hold the door open at certain points. Where the strap is held at, on the door, there are two spot welds that attach the bracket to the door. The strap is bolted to the bracket. The problem seems to be that two spot welds are not strong enough to hold this bracket. After I found out there was a problem with the door, I contacted my local toyota dealer, and the service person was ware of this condition . They said it would have to be sent out to a body shop to be repaired. After discussing it with this person and the service manager the dealerships position was that it was out of warranty and that there were no recalls on it at this time. I checked a website for toyota sienna vans and found that this problem was bigger than the dealer wanted to admit, and thousands of these door welds failed. One person posted that a local body shop was replacing 7 doors a week on average. I called the dealer that I bought the van from and without even seeing it they knew of the problem and said that they will take care of it under warranty. They claimed that toyota was working with them to take care off the problem. So, I want to know what it takes to make this or anything a"recall. Is it up to the manufacturer to decide or just number of complaints. I urge anyone who has a problem like this, even if it was taken care of under warranty, to call toyota consumer affairs and let them know about it. The phone number is 800‑331‑4331.
Failure of gas struts on liftgate of 2004 toyota sienna resulted in liftgate not fully opening and proceeding to close , motor-driven), immediately upon reaching the end of travel of the powered opening. First occurrence approximately 3 weeks ago, now occurs continuously. Liftgate must be held or propped open. No injuries to-date. However, several near-misses , bumping head/shoulder into gate as it is automatically closing, have occurred. So far, no repair has been made. Awaiting resolution by dealer. Defective struts were still installed.
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