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November 12, 2015 Service bulletin

Tt: some customers may encounter bluetooth connectivity concerns such as: difficulty to pair the phone....

Lexus technical service bulletin L-TT-0144-13 REV for 2007-2016 Lexus ES350, 2007-2016 Lexus RX350 and 2006-2015 Lexus IS 250 and others.

Bulletin number
L-TT-0144-13 REV
Component
Equipment
Summary
Tt: some customers may encounter bluetooth connectivity concerns such as: difficulty to pair the phone. Intermittent bluetooth failure to connect to the vehicle when first turning on the vehicle. Various bluetooth audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.

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