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September 29, 2015 Service bulletin

While using Audi connect, the customer cannot access the online destination search and/or the Google Earth...

Audi technical service bulletin A911517 2042013- for 2012-2016 Audi A6, 2012-2016 Audi Q5 and 2012-2015 Audi Q7 and others.

Bulletin number
A911517 2042013-
Component
Electrical system: instrument cluster/panel
Summary
While using Audi connect, the customer cannot access the online destination search and/or the Google Earth navigation view. ?This service is currently unavailable. Please try again later" message appears in the MMI. The customer may also see an error message in the myAudi portal indicating that one or multiple licenses are expired and must be renewed. Replacing the SIM card or MMI hardware or performing the SVM recovery activation will not remedy the concern.

Owners of these vehicles have filed 212 complaints in the electrical category.

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