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March 6, 2014 Service bulletin

Customers complain of Bluetooth connectivity concerns such as: difficulty to pair the phone

Lexus technical service bulletin L-TT-0144-13 for 2007-2014 Lexus ES350, 2007-2014 Lexus RX350 and 2006-2014 Lexus IS 250 and others.

Bulletin number
L-TT-0144-13
Component
Electrical system
Summary
Customers complain of Bluetooth connectivity concerns such as: difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restore their phone data/settings recently.

Owners of these vehicles have filed 274 complaints in the electrical category.

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