Attachments: A new Service Advisor to Customer interaction video is now available

Bulletin number

19B37-S2

Component

Electrical system

Summary

Attachments: A new Service Advisor to Customer interaction video is now available. This video illustrates the speed and simplicity of the dongle re-flash process. • Non-Traditional Repair Approaches: The dongle re-flash process allows for an improved customer experience, dealer service efficiency, speed, and no need for an appointment, service bay, or trained technician. • Service Action: All dealers will be shipped at least one dongle by February 28, 2020. • Shipment of dongles began the week of February 17, 2020. Dealers with the largest VIN count received the initial shipment. • Dealers may request additional dongles from the SSSC as needed. • Technician time clocking is not required for this program when using the 19B37 dongle.

Owners of these vehicles have filed 437 complaints in the electrical category.