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August 12, 2020 Service bulletin

Concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned...

Ford technical service bulletin SSM 49086 for 2016-2018 Ford Focus, 2016-2017 Ford Expedition and 2016-2017 Lincoln Navigator and others.

Bulletin number
SSM 49086
Component
Electrical system
Summary
Some 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 328 complaints in the electrical category.

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