Some 2020-2021 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit erratic shifting and/or a...

Bulletin number

SSM 49870

Component

Power train

Summary

Some 2020-2021 Explorer/Aviator/Police Interceptor Utility vehicles may exhibit erratic shifting and/or a transmission fluid venting condition. If during the preliminary inspection the transmission fluid is found to be a foamy pink color this may indicate possible cross contamination of engine coolant and transmission fluid due to an internally leaking transmission fluid cooler assembly. When repairing or replacing the transmission assembly for an internally leaking transmission fluid cooler assembly, use causal part 7869 and applicable labor operations in Section 07 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 662 complaints in the transmission category.