Some 2020-2021 Explorer/Police Interceptor Utility vehicles equipped with 3.3L hybrid engine may exhibit...

Bulletin number

TSB 22-2046

Component

Power train

Summary

Some 2020-2021 Explorer/Police Interceptor Utility vehicles equipped with 3.3L hybrid engine may exhibit delayed acceleration response, hesitation and/or a buck/jerk condition at low vehicle speeds with no diagnostic trouble codes (DTCs) stored in the powertrain control module (PCM). The customer may perceive this as a delayed throttle response or lack of power. This may be more noticeable when switching between braking and acceleration. This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.

Owners of these vehicles have filed 635 complaints in the transmission category.