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February 10, 2023 Service bulletin

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has produced certain MY 2021-2022 A-Class,...

Mercedes-Benz technical service bulletin NCU-2022010001 for 2021-2022 Mercedes-Benz E350, 2021-2022 Mercedes-Benz GLC 300 and 2021-2022 Mercedes-Benz CLA250 and others.

Bulletin number
NCU-2022010001
Component
Electrical system
Summary
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has produced certain MY 2021-2022 A-Class, CLA-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLC-Class, GLEClass, GLS-Class, and AMG GT (177, 118, 257, 213, 247, 253, 167 and 290 platform) vehicles without the augmented reality camera (“ARC”), as disclosed at the time of sale to the vehicle purchaser. As a result, the ARC and "Dash-cam" functions are currently not enabled. What We’re Doing MBUSA will conduct a Service Campaign where an authorized Mercedes-Benz dealer will retrofit the ARC to the vehicle and enable the ARC and “Dash-cam” functions on applicable vehicles.

Owners of these vehicles have filed 114 complaints in the electrical category.

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