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February 9, 2024 Service bulletin

AVN 5.0 wide non-responsive radio icon (AM, FM, sxm)

Kia technical service bulletin TSB_ELE303_R2 for 2020-2024 Kia Sorento, 2020 Kia Optima and 2020-2024 Kia Soul and others.

Bulletin number
TSB_ELE303_R2
Component
Electrical system
Summary
TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.

Owners of these vehicles have filed 1,532 complaints in the electrical category.

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