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January 25, 2024 Service bulletin

Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of...

Jeep technical service bulletin 0802624 for 2021-2023 Jeep Grand Cherokee, 2021-2023 Jeep Wrangler and 2021-2023 Jeep Cherokee and others.

Bulletin number
0802624
Component
Electrical system: software
Summary
Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.

Owners of these vehicles have filed 1,633 complaints in the electrical category.

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