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September 21, 2024 Service bulletin

Complaint Surface-flush door handle fails to retract and/or extend Cause Under analysis Remedy Create a...

Mercedes-Benz technical service bulletin LI80.20-P-078308 for 2023-2024 Mercedes-Benz E350, 2023-2024 Mercedes-Benz EQS 450 and 2023-2024 Mercedes-Benz E 450 and others.

Bulletin number
LI80.20-P-078308
Component
Structure: body
Summary
Complaint Surface-flush door handle fails to retract and/or extend Cause Under analysis Remedy Create a TIPS case and send to the Body/Chassis/Entertainment inbox. Please determine the following information: 1. Which complaint did the customer come into the workshop with? 2. Are fault codes stored in the control units A17/x? Please attach quick test to the TIPS case. Please also take pictures of the door handle from a distance of approx. 2 m (from outside), as well as a detailed picture with high resolution from close up. Then remove door handle and bearing bracket and check for any mechanical damage, if necessary take photos of damage. Keep damaged part for further analysis.

Owners of these vehicles have filed 6 complaints in the body category.

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