Sirs: I am reporting TWO issues: One: My car should have been included in the recall campaign for rear coil spring fracture that other 2015 Golfs have experienced. I had to pay to replace fractured rear coil springs myself, last year. Two: Volkswagen has made it impossible for me to get ANY recall performed, including the suction fuel pump recall. After I filed a 1 star review for the utter failure of the Ithaca NY VW dealer to repair my brakes in late October 2021, the service manager retaliated. He called and assailed me with four letter language. Afterward, I made an appointment with another local VW dealer AT RANDOM, and one I had never done business with. Before I could identify myself or my VIN number this second dealer proceded to accuse me of being a deadbeat who does not pay his bills. He said if I came to his shop, I would pay in advance for any servicing. I would have to agree to surrender my car for an indeterminate time, and pay to strip it of all aftermarket parts at my expense, before even proceeding with diagnosis. It was apparent to me that the service manager had badmouthed me to ALL the local dealerships. I am in effect, blacklisted. I complained to Volkswagen corporation about this treatment in writing. I sent them proof of payment. They refused to help me. There is so much hostility coming from VW dealers, that I don't feel I can trust them to do safety recalls. I don't deserve this. I've always been polite and paid my bills immediately. The Ithaca dealer was paid for their diagnosis, even though they lied to me about the problem and never fixed the brakes. I want VW to provide the parts and servicing information for the suction pump recall. I will find an independent mechanic to do the repairs.
2015 Volkswagen Golf: fuel pump failure
6 of the 131 complaints about the 2015 Volkswagen Golf describe fuel pump failure.
- owner complaints
- 6
- of this car's complaints
- 5%
- recalls
- 4
Fuel pump failure by model year
What owners say
Vehicle had recall for "leaking fuel fire risk" Strong smell of fuel inside car. Manufacturer recall #20UF the federal safety agency recall 24V110 There has not been a fix yet available. Dealer (Team Volkswagen Merrillville IN) replaced the Jet fuel pump. Problem continued, VW engineering said bring the car back and replace the entire fuel tank. Completed. Problem returned 2 weeks later (XXX). While driving home from work noticed extremely strong fuel odor in car. Pulled off in a store parking lot, someone ran up and told me my car was leaking fuel. Gas was literally pouring out, I lost 1/4 tank of fuel on way home. The fuel was leaking under hood, under fuel tank area and under the rear passenger seat. I had the car towed to the dealer. Volkswagen does not have an actual fix for the problem. I should be given a replacement car due to Volkswagen being unable to correct this serious safety issue. What should I do, I am afraid to take the car back. I have videos and several pictures but unable to upload onto this website. Call [XXX] Crown Point Indiana INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2015 Volkswagen Golf. The contact noticed that the fuel pump would frequent stop while fueling the vehicle. The contact then stated that while his vehicle was being driven by a valet, fuel began to pour out of the fuel tank while on an incline. The valet attendant managed to drive the vehicle down a decline which stopped the leak. Despite the failure, the contact was able to drive the vehicle home. The vehicle was then driven to a dealer where a diagnostic test was performed. The dealer informed the contact that the suction pump, seal, and emission filter needed to be replaced. Upon investigation, the contact linked the failure to the federal safety agency Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed him that the vehicle was no longer under warranty. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.
Rust on fuel filter housing discovered during 60k mile fuel filter change of 2015 golf tdi (see photo). Told this can lead to potential major damage to high pressure fuel pump if particles come off. Only use high-quality diesel so not sure how this happened.
At less than 20,000 miles the glow plug light started coming on while driving at highway speeds and then the vehicle loses power, dropping down to about 30mph. Shutting engine off corrects but will reoccur next time vehicle is started after being parked for the day. Then the check engine light and service now lights also come on. Took to vw dealer, after 4 hours told it was a fuel problem with metal in the fuel. A sample must be sent to vws lab and it will take weeks for an answer. They are presumptively blaming bad fuel and will not cover under warranty. I believe the fuel pump is the source of the metal in the fuel as there has been a bearing squeal noise for about 2 weeks before this happened. I don't have any documents to attach as they still have the vehicle at the dealership.
The first time, backing out of a parking space in parking lot started to go forward and the car just shut off on its own. It has done this several times leaving me in in harms way trying to pull out into traffic it just shuts off arbitrarily no telling when its going to happen. Also have had people in the car with me when it has happened.[ kinda like playing russian roulette ] have had it to the dealers three times inside of 2300 and they have found nothing. First time 1 day second time 7 days, more than likely 3 or 4 more days at dealer now. Three of the times happened just starting to pull out on to the street. One in a parking space backed out started to go and it died. One time turning on city streets . To me might be fuel pump or something electrical.
Service bulletins that may apply
Related recalls
Fuel system, gasoline
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain front-wheel drive 2015-2020 Audi A3 Sedan, 2015-2019 Audi A3 Cabriolet, 2019-2020 Volkswagen Jetta GLI, 2018 Golf Sportwagen GP, 2018-2019 Golf Sportwagen A7, 2015-2017 Golf Sportwagen, 2015-2020 Golf GTI, and 2015-2020 Golf A7 vehicles. Due to a problem with a suction jet pump seal inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system and possibly leak out of the charcoal canister.
- Risk
- A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Dealers will replace the suction pump, free of charge. Final owner notification letters for Audi owners were mailed on July 25, 2024. Final owner letters for VW owners were mailed on August 13, 2024. Owners may contact Volkswagen customer service at 1‑800‑893‑5298 or Audi customer service at 1‑800‑253‑2834. Volkswagen's numbers for this recall are VW: 20UF/Audi: 20YF. Vehicles that were previously recalled under 16V‑647 will need to have the new remedy completed. This recall expands and replaces previous recall number 16V‑647.
Recall number 24V110000 · Recall details
Fuel system, gasoline
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 Volkswagen Golf, Golf SportWagen, GTI, Audi A3 sedan and A3 Cabriolet vehicles. Due to a problem with the suction pump inside the fuel tank, fuel may flow into the evaporative emissions (EVAP) system.
- Risk
- As fuel accumulates in the EVAP system, it may leak out through the charcoal canister filter element. A fuel leak in the presence of an ignition source increases the risk of a fire.
- Remedy
- Volkswagen will notify owners, and dealers will replace the suction pump, free of charge. The recall began November 2016. Volkswagen owners may contact Volkswagen customer service at 1‑800‑893‑5298, Audi owners may contact Audi customer service at 1‑800‑253‑2834. Volkswagen's numbers for this recall are 20Y6 and 20Y5. This recall has been fully superseded by recall 24V‑110.
Recall number 16V647000 · Recall details
Fuel system, gasoline: delivery: fuel pump
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Volkswagen Golf, and GTI manufactured on February 17, 2014, to May 22, 2014, and Audi A3 manufactured on February 16, 2013, to April 23, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.
- Risk
- If the fuel pump fails, the vehicle will not start, or if the engine is running, it will stop and the vehicle will stall, increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will inspect the vehicles and replace any affected fuel pumps, free of charge. The recall began on June 16, 2015. Owners may contact Volkswagen at 1‑800‑893‑5298 or Audi at 1‑800‑253‑2834.
Recall number 15V229000 · Recall details
Fuel system, gasoline: fuel injection system: fuel rail
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2014-2015 Jetta vehicles manufactured March 28, 2014, to November 24, 2014, 2014-2015 Passat vehicles manufactured April 7, 2014, to November 18, 2014, 2015 Golf and GTI vehicles manufactured July 1, 2014, to November 20, 2014, and 2014-2015 Beetle and Beetle Convertible vehicles manufactured March 31, 2014, to November 27, 2014. A sealing cap at the fuel rail may fail, allowing fuel to leak into the engine compartment.
- Risk
- A fuel leak, in the presence of an ignition source, can result in a vehicle fire.
- Remedy
- Volkswagen will notify owners, and dealers will replace the fuel rails with new parts, free of charge. The recall began February 6, 2015. Owners may contact Volkswagen customer service at 1‑800‑822‑8987. Volkswagen's number for this recall is 24BL. Note: This recall expands and supersedes recall 14V‑809 (Volkswagen recall number 24Bi) and only affects vehicles not previously repaired under that campaign.
Recall number 15V028000 · Recall details
Questions about the 2015 Volkswagen Golf fuel pump
Is fuel pump failure a common problem on the 2015 Volkswagen Golf?
6 of 131 owner complaints about the 2015 Volkswagen Golf (5%) mention fuel pump failure. The model year with the most reports is 2011.
Is there a recall or service bulletin for this on the 2015 Volkswagen Golf?
There are 4 recalls and 1 service bulletin for the same area of the car. Check them below with your VIN.
Other symptoms on the 2015 Volkswagen Golf
Coil spring 14Adaptive cruise 7Airbag light 7Fuel leak 5Fuel smell 5
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