Volkswagen Jetta Hybrid check engine light comes on

Filed Jan 24, 2025 · Engine, Transmission · 113,500 miles · NC

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the vehicle hesitated while accelerating from 7th gear and failed to function as intended. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with a mechatronic unit failure associated with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the federal safety agency Hotline for assistance. The failure mileage was approximately 113,500.

Filed May 1, 2024 · Transmission · CA

The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with transmission failure and the contact was advised to take the vehicle to a dealer. The dealer confirmed the transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.

Filed Apr 6, 2023 · Transmission · 130,000 miles · CA

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of motive power after the clutch disengaged. The check engine warning light was illuminated. The contact pulled over and turned off the vehicle. The vehicle was able to restart. The vehicle was taken to an unknown local dealer, where the contact was made aware that the VIN was included in the federal safety agency Campaign Number: 19V866000 (Power Train); however, the part for the repair was not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

Filed Dec 2, 2022 · Transmission · 86,097 miles · NY

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while starting the vehicle, the hybrid system fault message was displayed. The contact stated that he turned off and restarted the vehicle and the hybrid system fault message was off however, the check engine warning light was illuminated. The contact continued driving to his residence with the warning light illuminated. The contact stated while driving approximately 45 MPH, the hybrid electric system was non-functional. The contact stated that he continued driving to his residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the dual clutch transmission to be replaced. The dealer informed the contact that the VIN was associated with the federal safety agency Campaign Number: 19V866000 (Power Train). The vehicle was not repaired. The manufacturer had been informed of the failure and texted the contact that the failure occurred before the recall and would not be covered. The failure mileage was approximately 86,097.

Filed Jan 18, 2022 · Transmission · 8,000 miles · CA

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that upon coming to a complete stop, the vehicle inadvertently stalled. The contact turned off the vehicle and as he restarted the vehicle, the check engine warning light and the warning message "Hybrid System Failure" illuminated. The vehicle was towed to the dealer who diagnosed that the transmission needed to be replaced. The vehicle was towed back to the contact's residence. The contact stated that when he purchased the vehicle new in August of 2013, the vehicle Owner’s Manual advised not to change the transmission fluid on all models of the Jetta hybrid 2013-2016. Then in 2015, the contact received a notice advising to change the transmission fluid after 40,000 miles; however, in 2017 the contact received another notice advising not to change the transmission fluid. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in the federal safety agency Campaign Number: 19V866000 (Power Train). The vehicle was not repaired. The failure mileage was approximately 8,000.

Filed Dec 27, 2021 · Transmission · MN

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that she was at work when she went to start her vehicle and the vehicle was unable to shift into reverse. The contact stated that the check engine warning light was illuminated. The contact restarted the vehicle several times before the vehicle returned to normal operation. The vehicle was then driven to the dealer. The contact stated that she was advised by the dealer that the transmission needed to be replaced. The manufacture was contacted, and she was informed that the VIN was not under recall. The manufacturer referred the contact to the federal safety agency for assistance. The approximate failure mileage was 100,000.

Filed Aug 11, 2021 · Engine · 110,000 miles · GA

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 70 mph, the "Pull Your Vehicle Over Immediately" message appeared on the instrument panel and the vehicle inadvertently stalled. The check engine warning light, the battery warning light, and the ABS warning light illuminated. The contact stated that he veered to the side of the road. The contact stated he was able to restart the vehicle and drive however, the vehicle would not exceed 60 mph. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer and the manufacturer were not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 110,000.

Filed Apr 6, 2021 · Transmission · 73,000 miles · OR

Tl* the contact owns a 2014 volkswagen jetta hybrid. The contact stated that upon placing the vehicle into the reverse, the vehicle stalled with the check engine warning light illuminated. Due to the failure, the contact had the vehicle towed to medford volkswagen (4606 grumman dr, medford, or 97504) where they diagnosed the vehicle with a defective shift lever. The manufacturer was notified of the failure and informed the contact that they would investigate if the vehicle should be included in the federal safety agency campaign number: 19v866000 (power train). The contact had not heard back from the manufacturer about the decision. The contact then towed the vehicle to an independent mechanic where they replaced the clutch, the transmission, cam shaft, and several unknown sensors. The vehicle was repaired. The failure mileage was approximately 73,000.

Filed Nov 25, 2019 · Transmission · 75,000 miles · RI

Tl* the contact owns a 2013 volkswagen jetta hybrid. While the vehicle was stopped at a stop sign, it stopped and started randomly and the check engine warning indicator illuminated. The vehicle was taken to volkswagen of north attleborough (located at 563 kelley blvd ,route 152, north attleborough, ma 02760, (508) 695-7131) where it was diagnosed that the transmission failed and needed to be replaced. The contact later took the vehicle to copeland volkswagen of brockton (122 liberty st, brockton, ma 02301, (508) 500-8768) where the computer was reset. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to copeland volkswagen where it was diagnosed that the transmission failed and there was possible electric motor failure. The vehicle was not repaired. The vehicle was later taken to an independent mechanic who diagnosed that the transmission failed. The contact took the vehicle back to copeland volkswagen for the repair. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 75,000.

Filed Jul 19, 2019 · Transmission · 34,000 miles · CT

I am a 74 year old retired man, the owner of a 2013 volkswagen jetta hybrid with 34,000 miles purchased new in november 2013. The check-engine light lit up on my dashboard last month and I promptly brought the car to my local vw dealer. I was informed that the clutch was slipping in first gear (this is an automatic transmission) and that the appropriate repair was to replace the entire transmission. The dealer contacted volkswagen and was informed that as the car was 7 months beyond the 5 year 50,000 mile powertrain warranty I would be responsible for the costs of transmission replacement. I have personally since spoken to two representatives of corporate vw as follows: sharon g. Vwoa customer care center vw region case manager supervisor phone: 248.754.3277 kevin scott executive specialist in customer relations phone: 248.754.5000 ext 43809 both reiterated the party line, I.e. The vehicle is beyond the 5 yr. Powertrain warranty and vw has no responsibility to address the malfunction. No car, by any manufacturer, should have automatic transmission failure at 34,000 miles regardless how old the car may be. Furthermore, the dealer confirms that he has seen multiple jetta hybrids with the identical transmission problem that he has replaced, most occurring within the warranty period. He too was astounded to learn that corporate vw would refuse to cover the repair! To be told that vw will not stand behind its product in what is clearly a manufacturing defect is beyond belief. As I have reached the end of my ability to have vw assume responsibility for the repair I am hoping that you will be able to contact them on my behalf to resolve this issue. Thank you in advance for your assistance, (xxxxxx) redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)