The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed with transmission failure and the contact was advised to take the vehicle to a dealer. The dealer confirmed the transmission failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
Volkswagen Jetta Hybrid transmission failure problems
19 of the 101 owner complaints about the Volkswagen Jetta Hybrid describe complete transmission failure, most of them for the 2013 model year.
- owner complaints
- 19
- worst model year
- 2013
- typical mileage
- 75,000
Is there a fix? There are 2 recalls for this area of the car. See below
By model year
- 20144
- 201315
Often reported together
Trouble codes mentioned
P189C 1P117B 1P0841 1
What owners say
The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed. Additionally, the transmission failed to shift gear while the RPM was revving. No warning light was illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact related the failure to the federal safety agency Campaign Number: 19V866000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 108,000.
The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 50 MPH, the transmission inadvertently shifted to neutral(N). The contact pulled over, turned off and restarted the vehicle several times before the vehicle operated normally. The contact was able to drive home safely. The contact stated that the failure recurred while driving 20 MPH. The vehicle was towed to the dealer to be diagnosed. The mechanic stated that the electronic gearbox mechatronic unit failed causing fuel to leak into the transmission. The electronic gearbox mechatronic unit and the transmission was replaced. The manufacturer was contacted and informed that the vehicle had experienced the failure listed in the federal safety agency Campaign Number: 19V866000 (Power Train); however, the manufacturer stated that the VIN was not included in the recall. The failure mileage was 99,500.
2013 volkswagen jetta. Consumer writes in regards to mechatronic accumulator housing safety recall. The consumer stated the vehicle could not be taken out of park and the transmission was replaced.
2013 volkswagen jetta. Consumer writes in regards to mechatronic accumulator housing safety recall. The consumer stated the transmission failed and needed to be replaced. The transmission was previously replaced in december 2019. The mechatronic accumulator housing was faulty causing the vehicle to become stuck in park. The manufacturer was notified.
The contact owns a 2014 Volkswagen Jetta Hybrid. The contact stated while driving 40-45 MPH, the transmission warning light illuminated, and the vehicle began to stall. The contact veered to the side of the roadway and restarted the vehicle. The contact stated that the failure reoccurred that same day while driving. The vehicle was taken to the dealer who diagnosed that the mechatronic was leaking out of the front seal causing loss of pressure build-up, and the transmission failure. The dealer informed the contact that the vehicle could not be repaired under the federal safety agency Campaign Number: 19V866000 (Power Train) because the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the federal safety agency. The vehicle was repaired. The failure mileage was 107,000. Consumer asking for reimbursement for repairs.
Tl* the contact owns a 2013 volkswagen jetta hybrid. The contact stated while driving 65 MPH, the vehicle failed to accelerate and was jerking. The vehicle loss motive power and stalled without warning. The contact coasted to the side of the roadway and had the vehicle towed to jim ellis volkswagen kennesaw (950 ernest w barrett pkwy nw, kennesaw, ga 30144, 678‑616‑9946) to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the federal safety agency for assistance. The approximate failure mileage was 93,000.
Tl* the contact owns a 2013 volkswagen jetta hybrid. While the vehicle was stopped at a stop sign, it stopped and started randomly and the check engine warning indicator illuminated. The vehicle was taken to volkswagen of north attleborough (located at 563 kelley blvd ,route 152, north attleborough, ma 02760, (508) 695-7131) where it was diagnosed that the transmission failed and needed to be replaced. The contact later took the vehicle to copeland volkswagen of brockton (122 liberty st, brockton, ma 02301, (508) 500-8768) where the computer was reset. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to copeland volkswagen where it was diagnosed that the transmission failed and there was possible electric motor failure. The vehicle was not repaired. The vehicle was later taken to an independent mechanic who diagnosed that the transmission failed. The contact took the vehicle back to copeland volkswagen for the repair. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 75,000.
I am a 74 year old retired man, the owner of a 2013 volkswagen jetta hybrid with 34,000 miles purchased new in november 2013. The check-engine light lit up on my dashboard last month and I promptly brought the car to my local vw dealer. I was informed that the clutch was slipping in first gear (this is an automatic transmission) and that the appropriate repair was to replace the entire transmission. The dealer contacted volkswagen and was informed that as the car was 7 months beyond the 5 year 50,000 mile powertrain warranty I would be responsible for the costs of transmission replacement. I have personally since spoken to two representatives of corporate vw as follows: sharon g. Vwoa customer care center vw region case manager supervisor phone: 248.754.3277 kevin scott executive specialist in customer relations phone: 248.754.5000 ext 43809 both reiterated the party line, I.e. The vehicle is beyond the 5 yr. Powertrain warranty and vw has no responsibility to address the malfunction. No car, by any manufacturer, should have automatic transmission failure at 34,000 miles regardless how old the car may be. Furthermore, the dealer confirms that he has seen multiple jetta hybrids with the identical transmission problem that he has replaced, most occurring within the warranty period. He too was astounded to learn that corporate vw would refuse to cover the repair! To be told that vw will not stand behind its product in what is clearly a manufacturing defect is beyond belief. As I have reached the end of my ability to have vw assume responsibility for the repair I am hoping that you will be able to contact them on my behalf to resolve this issue. Thank you in advance for your assistance, (xxxxxx) redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
I pulled off the highway and was turning around. The car suddenly stalled while driving, bucked and then would not go into gear. I took it to the dealership and they said the transmission needs to be replaced. My hybrid has a dsq transmission that is so faulty, vw has extended the warranty on this part in every country but the us! I call vw customer care. They could not answer my questions regarding the dsq transmission and its well documented issues and why vw of america is not addressing these issues in its hybrids. The 7 gear dsq transmission is only used in the hybrid in the us and the vw hybrid is not a big seller in the us so there is less reported information for this issue. However, many hybrid owners in the us have had this problem and vw is aware of it. There should be a recall or an warranty extension issued like other countries for this part. Thank you.,
Related recalls
Power train: automatic transmission
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission. Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure.
- Risk
- A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will install a repair kit and, as necessary, replace affected parts, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 34J6.
Recall number 19V866000 · Recall details
Power train
- What is wrong
- Volkswagen Group of America, Inc (Volkswagen) is recalling certain model year 2013-2014 Jetta Hybrid vehicles manufactured October 2012 through October 2013 and equipped with a DQ-200 direct-shift gearbox. Due to gearbox fluid additives, the control module within the gearbox may corrode. The deposits from this corrosion may cause an electrical short and result in a stall-like condition.
- Risk
- This sudden loss of power while driving increases the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will replace the gearbox oil with a non-corrosive version, free of charge. The recall began on December 6, 2013. Owners may contact Volkswagen at 1‑800‑893‑5298. Volkswagen's recall number is 34F6/4V.
Recall number 13V568000 · Recall details
Questions about the Volkswagen Jetta Hybrid transmission failure
Which Volkswagen Jetta Hybrid years have complete transmission failure problems?
The model years with the most reports are 2013 (15 complaints) and 2014 (4 complaints).
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