2013 Volkswagen Jetta Hybrid: complete transmission failure

Filed Aug 13, 2021 · Transmission · MD

2013 volkswagen jetta. Consumer writes in regards to mechatronic accumulator housing safety recall. The consumer stated the vehicle could not be taken out of park and the transmission was replaced.

Filed Aug 2, 2021 · Transmission · MD

2013 volkswagen jetta. Consumer writes in regards to mechatronic accumulator housing safety recall. The consumer stated the transmission failed and needed to be replaced. The transmission was previously replaced in december 2019. The mechatronic accumulator housing was faulty causing the vehicle to become stuck in park. The manufacturer was notified.

Filed Apr 29, 2021 · Engine · 93,000 miles · GA

Tl* the contact owns a 2013 volkswagen jetta hybrid. The contact stated while driving 65 MPH, the vehicle failed to accelerate and was jerking. The vehicle loss motive power and stalled without warning. The contact coasted to the side of the roadway and had the vehicle towed to jim ellis volkswagen kennesaw (950 ernest w barrett pkwy nw, kennesaw, ga 30144, 678‑616‑9946) to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the federal safety agency for assistance. The approximate failure mileage was 93,000.

Filed Nov 25, 2019 · Transmission · 75,000 miles · RI

Tl* the contact owns a 2013 volkswagen jetta hybrid. While the vehicle was stopped at a stop sign, it stopped and started randomly and the check engine warning indicator illuminated. The vehicle was taken to volkswagen of north attleborough (located at 563 kelley blvd ,route 152, north attleborough, ma 02760, (508) 695-7131) where it was diagnosed that the transmission failed and needed to be replaced. The contact later took the vehicle to copeland volkswagen of brockton (122 liberty st, brockton, ma 02301, (508) 500-8768) where the computer was reset. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to copeland volkswagen where it was diagnosed that the transmission failed and there was possible electric motor failure. The vehicle was not repaired. The vehicle was later taken to an independent mechanic who diagnosed that the transmission failed. The contact took the vehicle back to copeland volkswagen for the repair. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 75,000.

Filed Jul 19, 2019 · Transmission · 34,000 miles · CT

I am a 74 year old retired man, the owner of a 2013 volkswagen jetta hybrid with 34,000 miles purchased new in november 2013. The check-engine light lit up on my dashboard last month and I promptly brought the car to my local vw dealer. I was informed that the clutch was slipping in first gear (this is an automatic transmission) and that the appropriate repair was to replace the entire transmission. The dealer contacted volkswagen and was informed that as the car was 7 months beyond the 5 year 50,000 mile powertrain warranty I would be responsible for the costs of transmission replacement. I have personally since spoken to two representatives of corporate vw as follows: sharon g. Vwoa customer care center vw region case manager supervisor phone: 248.754.3277 kevin scott executive specialist in customer relations phone: 248.754.5000 ext 43809 both reiterated the party line, I.e. The vehicle is beyond the 5 yr. Powertrain warranty and vw has no responsibility to address the malfunction. No car, by any manufacturer, should have automatic transmission failure at 34,000 miles regardless how old the car may be. Furthermore, the dealer confirms that he has seen multiple jetta hybrids with the identical transmission problem that he has replaced, most occurring within the warranty period. He too was astounded to learn that corporate vw would refuse to cover the repair! To be told that vw will not stand behind its product in what is clearly a manufacturing defect is beyond belief. As I have reached the end of my ability to have vw assume responsibility for the repair I am hoping that you will be able to contact them on my behalf to resolve this issue. Thank you in advance for your assistance, (xxxxxx) redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Filed Jun 5, 2019 · Engine · 90,000 miles · TN

I pulled off the highway and was turning around. The car suddenly stalled while driving, bucked and then would not go into gear. I took it to the dealership and they said the transmission needs to be replaced. My hybrid has a dsq transmission that is so faulty, vw has extended the warranty on this part in every country but the us! I call vw customer care. They could not answer my questions regarding the dsq transmission and its well documented issues and why vw of america is not addressing these issues in its hybrids. The 7 gear dsq transmission is only used in the hybrid in the us and the vw hybrid is not a big seller in the us so there is less reported information for this issue. However, many hybrid owners in the us have had this problem and vw is aware of it. There should be a recall or an warranty extension issued like other countries for this part. Thank you.,

Filed Feb 8, 2019 · Transmission · 30,203 miles · OR

Complete loss of power while driving straight at high speed (50mph). Vehicle engine remained on but no power to wheels. Vehicle had to be maneuvered while "coasting" to side of roadway and subsequently towed to safety. Dq200 dsg mechantronic unit failure. Vehicle has 30,203 miles on odo. Volkswagen service technician states failure as "(verified transmission does not engage reverse or drive. 3 faults in transmission, p117b, p0841 and p189c. All related to transmission fluid pressure loss. Front mechatronics cover bent out at top and massive fluid loss. Internal transmission failure)" volkswagen performed a recall service on this unit in 2014 in order to prevent this failure, yet the failure happened regardless. (I was not aware of this recall until only after the failure occurred and I researched the history of this vehicle.)

Filed Dec 7, 2018 · Acceleration, Transmission · 104,000 miles · SC

Tl* the contact owns a 2013 volkswagen jetta hybrid. While driving 40 MPH, the vehicle lost power and accelerated on its own. The contact was able to pull the vehicle over safely to the road shoulder and turned off the engine. When the vehicle was restarted, it would not shift into drive and the service reminder warning indicator illuminated. The vehicle was taken to midland volkswagen of columbia (655 broad river road, columbia, sc 29210, 803‑988‑1000) where it was diagnosed that a new transmission or "e machine" needed to be installed. The dealer stated that their mechanics were not skilled enough to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 104,000.

Filed Nov 27, 2018 · Transmission · 67,000 miles · CO

After leaving work, I went about two blocks, turned the corner and my car stalled out on me, I was able to coast to the side of the road and out the way of traffic. I shut the vehicle off and back on and it would not go into gear, drive or reverse. I towed it to nearest vw dealership which was 4 hours away and they said I need a new transmission and even though it is the same year make and model as other vehicles with recall problem, volkswagen says my VIN does not fall under the recall and I have to pay $7295 for a new transmission. My car only has 67,000 miles on it, and the warranty does not cover the problem.

Filed Nov 3, 2018 · Acceleration, Engine · 65,000 miles · NJ

I was driving on the highway and the car stopped moving. It was a transmission issue with the gear box. The same recall that the volkswagen has but when I look up my VIN it doesn't come. However I had the same issue happen as the one described in the recall. I replaced the transmission but the car is still jerking around a lot. I want volkswagen to take care of that.

Filed Aug 4, 2018 · Driver assistance, Fuel system · 76,000 miles · NY

As I am driving the car on highway or street the car just stalls and turns off. Nrought it to dealer and was told out of warranty and would have to pay $9500 to repair hybrid battery system and new transmission. The usual that the VIN number is not included in recall which is just not right. And of course mileage over 70000. Waiting for a recall so this dangerous problem is fixed

Filed Jun 15, 2018 · Transmission · 70,500 miles · WA

While driving the vehicle at varying speeds the transmission will just stop engaging causing me to have to come to a stop, put the vehicle into park and restart the ignition. I have taken the vehicle to 2 different vw dealerships and have been told that the gearbox has gone bad and my whole transmission needs to be replaced which would cost roughly $6100. This all happened just outside the 70k mile warranty. I have attempted to contact vw numerous times but have encountered 2+ hour waiting times just to talk to someone. Online research has show that this happens to almost all of the 2013 jetta hybrids but no additional recall has been made to fix this issue.