The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at slow speeds, the vehicle failed to shift into drive or reverse. The vehicle was stuck in neutral and failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000.
2013 Volkswagen Jetta Hybrid: stuck in gear or won't shift
7 of the 79 complaints about the 2013 Volkswagen Jetta Hybrid describe stuck in gear or won't shift.
- owner complaints
- 7
- of this car's complaints
- 9%
- typical mileage
- 104,000
- recalls
- 2
Is there a fix? There are 2 recalls and 34 service bulletins for this area of the car. See below
What owners say
The contact owns a 2013 Volkswagen Jetta Hybrid. The vehicle was previously serviced under the federal safety agency Campaign Number: 19V866000 (Power Train) however, the failure recurred while his father was driving at an undisclosed speed, and the vehicle went into Limp Mode. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.
2013 volkswagen jetta. Consumer writes in regards to mechatronic accumulator housing safety recall. The consumer stated the transmission failed and needed to be replaced. The transmission was previously replaced in december 2019. The mechatronic accumulator housing was faulty causing the vehicle to become stuck in park. The manufacturer was notified.
I pulled off the highway and was turning around. The car suddenly stalled while driving, bucked and then would not go into gear. I took it to the dealership and they said the transmission needs to be replaced. My hybrid has a dsq transmission that is so faulty, vw has extended the warranty on this part in every country but the us! I call vw customer care. They could not answer my questions regarding the dsq transmission and its well documented issues and why vw of america is not addressing these issues in its hybrids. The 7 gear dsq transmission is only used in the hybrid in the us and the vw hybrid is not a big seller in the us so there is less reported information for this issue. However, many hybrid owners in the us have had this problem and vw is aware of it. There should be a recall or an warranty extension issued like other countries for this part. Thank you.,
Tl* the contact owns a 2013 volkswagen jetta hybrid. While driving 40 MPH, the vehicle lost power and accelerated on its own. The contact was able to pull the vehicle over safely to the road shoulder and turned off the engine. When the vehicle was restarted, it would not shift into drive and the service reminder warning indicator illuminated. The vehicle was taken to midland volkswagen of columbia (655 broad river road, columbia, sc 29210, 803‑988‑1000) where it was diagnosed that a new transmission or "e machine" needed to be installed. The dealer stated that their mechanics were not skilled enough to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 104,000.
After leaving work, I went about two blocks, turned the corner and my car stalled out on me, I was able to coast to the side of the road and out the way of traffic. I shut the vehicle off and back on and it would not go into gear, drive or reverse. I towed it to nearest vw dealership which was 4 hours away and they said I need a new transmission and even though it is the same year make and model as other vehicles with recall problem, volkswagen says my VIN does not fall under the recall and I have to pay $7295 for a new transmission. My car only has 67,000 miles on it, and the warranty does not cover the problem.
Error code p309d, experienced loss of power while driving. Car would not go into hybrid mode, then 1 day later, experienced loss of power while driving. Volkswagen has recalled same model and year, however they said my VIN was not included. Gear shift box replaced under recall in 2014. Volkswagen customer service will not assist with the repair or include it in the recent new recall. While driving and pressing the gas petal, the car won't move forward and feels like its stuck in neutral. Has to turn off and in the car to go 50 ft. Car isn't driveable or safe.
Service bulletins that may apply
- Cautions about using aftermarket transmission flush machines and aftermarket transmission fluids.
- Diagnosing Manual Transmission Noise
- Engine Misfire Diagnostic Aid
- Fluid requirements
- Manual transmission noise diagnosing
- Manual transmission noise diagnostic assistance
- Auto Trans fluid requirements.
- Transmission Fluid requirements updated to include additional model year applicability.
Related recalls
Power train: automatic transmission
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission. Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure.
- Risk
- A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will install a repair kit and, as necessary, replace affected parts, free of charge. Owner notification letters were mailed June 25, 2021. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 34J6.
Recall number 19V866000 · Recall details
Power train
- What is wrong
- Volkswagen Group of America, Inc (Volkswagen) is recalling certain model year 2013-2014 Jetta Hybrid vehicles manufactured October 2012 through October 2013 and equipped with a DQ-200 direct-shift gearbox. Due to gearbox fluid additives, the control module within the gearbox may corrode. The deposits from this corrosion may cause an electrical short and result in a stall-like condition.
- Risk
- This sudden loss of power while driving increases the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will replace the gearbox oil with a non-corrosive version, free of charge. The recall began on December 6, 2013. Owners may contact Volkswagen at 1‑800‑893‑5298. Volkswagen's recall number is 34F6/4V.
Recall number 13V568000 · Recall details
Questions about the 2013 Volkswagen Jetta Hybrid won't shift
Is stuck in gear or won't shift a common problem on the 2013 Volkswagen Jetta Hybrid?
7 of 79 owner complaints about the 2013 Volkswagen Jetta Hybrid (9%) mention stuck in gear or won't shift.
Is there a recall or service bulletin for this on the 2013 Volkswagen Jetta Hybrid?
There are 2 recalls and 34 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2013 Volkswagen Jetta Hybrid
Stalling 15Transmission failure 15Check engine light 11Jerking 9Loss of power 5
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